EntirelyPets

Shipping cost was $6.95 for 5-8 days arrival. It showed up 11 days later with my Chewy order that was placed only 2 days prior.

I have been getting Bonies for my dog from Entirely Pets for years. They have the best prices by a wide margin. However, I have also spent hours of my time over the years dealing with their user-hostile web site set up. If you buy something on a recurring monthly plan, you cannot tell, when you go to the web site, when or if your order is in the works, or if it has been delivered, or if it is out of stock and you won't be getting it any time soon. Regular orders are viewable, but for some reason, the recurring orders are not. Their customer service is spotty. Some folks are very kind and patient, and some are officious and unhelpful. I was told last week that they are introducing a new software system. I don't know if that's true or if it will have any impact, positive or negative, on the buying experience. I honestly would have stopped buying from them long ago, but their prices are hard to beat and we buy a LOT of Bonies!

I am still waiting and I placed it on 11/23. They wanted me to call so I will tomorrow! I don't know how this helps them find my order but GOOD LUCK

Ordered vaccines for young kittens and had to pay the vaccine shipping fee. That was fine, but what you don't know if they won't tell you if an item is out of stock. I had to call them to get an update. They said they would expedite my order. I waited a few more days, but it still hasn't shipped. I emailed them, but didn't receive a response. I waited a few more days and emailed them again. That time I informed that I believed them to be a scam and that I will take legal action. Of course they responded that that message and asked for my order number. Afterward I received an email from FedEx notifying me of an overnight delivery. Entirely Pets responded afterward and informed me that the item had been out of stock and was now being overnighted to me. I find their excuse very convenient for them and I believe it was not true. If it came into stock, why would it require my communication to prompt shipment. I finally received the vaccines I needed.
Do to this and a previous order with similar shipping & stock issues, I'll spend a few dollars more and go elsewhere.

Upon finding the product I needed, I went to check cart and added the 15% off coupon code listed on their homepage. It lowered the price and added the shipping cost, which was about equal to the 15% off code it showed for the total. Went I entered my card info the total removed the coupon code and added back the discount. I emailed the company and told them right away but never received a response from them. I sent another email explaining what happened and still no response from them. I would have continued to use this site if they responded but now I will buy from chewy.com instead.

Really liked the website. Got a good discount and like they have recurring order capability. Had the specific products I needed. Ordered 2 products and after a week went by, when I realized I hadn't received the order, I called to inquire. The items had just shipped and was told I would receive the next day. Called 2 days later and was told my order was actually shipped the day I was to receive. And that Fed Ex was slower in delivering because of weather. I ended up getting that day. In my initial conversation with them, the rep did say they were switching their system around. I will order from them again, but not cut it so close with my timing, in case it takes a little longer. I'm assuming it was in the redo of their system that it took a little over a week to fill my order.

At such low prices makes you wonder if they are truly legit. I kept my old box of Comfortis and found some of the markings are a bit different. One is manufactured in the USA and the other in South Africa, the one I received. I'm afraid to give it to my dog. Nor did they ask for a prescription compared to the USA where you need one if you order online.

I also found out that they don't send you any info as to when the product has shipped. I had to write to find out that status of my order.

Lastly, I was charged an international fee, nowhere does it say you will be charged that when you place your order.

Had I realized 2 of the items I ordered were out of stock, I would not have ordered them. Instead, after my purchase I received a notice that they were on back order. Unfortunately Entirely Pets' new shipping policy, which I now understand should have sent the rest of my in-stock order, failed to activate, so my entire order was held back while I was supposed to wait 2-3 weeks for the 2 backordered items to arrive, and be mailed w the rest of the order. Ahem. I finally e-mailed to say, what the heck? Please mail my in-stock items, and at that point customer service agent Joseph did rectify the situation and mail the items that had been held hostage. He was apologetic and very helpful, so I do give him full credit for that! Meanwhile I did explain to him that problems such as this one are exactly why I rarely order from Entirely Pets any more. Prices are good, but no longer the lowest available online, but they do carry certain items I can't find at the lower-priced online company I now use for most of my pet supplies. So thanks for asking! I'm still waiting for my Pet Tabs and something else - it's been so long now I forget what.

I was surprised my order was handled so slowly. I was given a tracking number via email shortly after I placed my online order. It was several days before I received an email that stated my order was being held up. While I understand and am grateful that precautions were taken, I'm still frustrated why I wasn't informed immediately when my order was flagged. Here I was expecting my order on my doorstep and I'm told it hasn't shipped yet. Apologies made by company, order released, and hopefully shipped. It was another 12 days. Weird. I have always received my orders (much, much larger than this) in 3-5 days. Lot of good a tracking number did me. It had absolutely no information whatsoever. Will I shop again after one bad after so many good? Well, how badly did they screw up and how long will I remain angry? At least I got the correct items.

Specifically Ordered advance pet product bowls to fit the stands I make. Received another manufacturers bowls, dimensions not the same. Now have to make new stands to fit the different bowls

This was the first time in 6 years that there were communication problems with my order at Entirely Pets. The order was placed on 11/29=Black Friday, and finally received on 12/22 after calling three times, and an on-line chat that was never answered. This was a delivery problem, the actual product bought, LybriSyn is very highly recommended.
I should have been told at the very beginning that the product was on back order!
I should not have been charged until the product was actually shipped.
1st call was in response to an email about my credit card billing address difference, i was told that the order was on hold, but with this follow up, the order would ship the next day. My credit card was actually charged on 11/29, days before the email and phone call.
2nd call, i was told that as an existing customer my credit card billing address should not have been an issue but the product would be shipped tomorrow,
It wasn't until the 3rd call that i was told it was still on back order and that i should have received an early email that the product had (always) been on back order- that is an email that i never received.
3 star rating because this was the 1st time after 6 years of encountering a problem. It had always had excellent service. This time, it was definitely communication problems about DELIVERY.

Even though I did receive this product and ample time, I continue to wait on a back ordered item from 3 months ago! I continue to be told that the item is out of stock? Three months? Not very happy with this company at this time!

This would've been a 5 Star review if it wasn't for the shipping/delivery fiasco with USPS! I paid extra for expedited shipping on the item I needed; placed my order on 3/18 but didn't get it until the 3/26! Delivery was PROMISED by the 23rd! And all of the tracking reports I got from USPS were idiotic: still telling me my order would be delivered by 8 PM on the 23rd at 1:00 AM on the 24th! Jeez!

Merricks has discontinued the Cowboy Cookout in the 3 oz. Cans. The website should not be advertising this product. It is not coming back. My order cancelled as soon as I placed it. And when I tried another site, it cancelled there too, saying it was "backordered." It is not backordered, it is not being made any more.

I have always ordered my Kong balls from entirly pets, normally I would get them in a reasonable amount of time, this year I ordered on 12/02/14, knowing it was Christmas time I have allowed for a few days, I called to find out where they were, customer service said it didn't ship until last Friday and I am still waiting

I usually order Nupro through Amazon Prime but they stopped carrying it. Found it here at a decent price but it took way too long to receive it. Didn't ship for like 3 days. When I finally got a tracking number it didn't give me a time frame. It was a ups tracking number. Because it had been over a week and still hadn't received it when I checked tracking it said it was changed to USPS and no known date of delivery. Took about 2 weeks to get it.

Received both orders BUT I wanted to cancel one of them. Could not fine on your system what was my auto ship date. Is your system fixed yet?