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k m.

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Experience: Pets & Animals

Member since January 2020

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1 Review by k

This was the first time in 6 years that there were communication problems with my order at Entirely Pets. The order was placed on 11/29=Black Friday, and finally received on 12/22 after calling three times, and an on-line chat that was never answered. This was a delivery problem, the actual product bought, LybriSyn is very highly recommended.
I should have been told at the very beginning that the product was on back order!
I should not have been charged until the product was actually shipped.
1st call was in response to an email about my credit card billing address difference, i was told that the order was on hold, but with this follow up, the order would ship the next day. My credit card was actually charged on 11/29, days before the email and phone call.
2nd call, i was told that as an existing customer my credit card billing address should not have been an issue but the product would be shipped tomorrow,
It wasn't until the 3rd call that i was told it was still on back order and that i should have received an early email that the product had (always) been on back order- that is an email that i never received.
3 star rating because this was the 1st time after 6 years of encountering a problem. It had always had excellent service. This time, it was definitely communication problems about DELIVERY.

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