EntirelyPets

I placed an order and the confirmation said that one of the items was backordered. Fine, I didn't care. But then they CHARGED ME DOUBLE for the backordered item! My confirmed order total was $53 using a coupon code, and then they billed my card $75 with NO NOTIFICATION. I only found out because I checked my card statement online. Their "live chat" was completely unsatisfactory and the person never once admitted that I had NEVER authorized the overcharge. I'm disputing it through my credit card company now, which is a PITA. STAY AWAY.

I had a long drama with this company. I ordered 4 litter boxes from their site because they were a particular color/brand. It took a while to receive them, but 2 of them were completely wrong and ugly color. I called and they offered to send 2 new ones and have me send the incorrect ones back, said they would send Fed Ex to pick up. The 2 new ones they shipped, but one was the wrong color AGAIN. I called back to return that one and they didn't have any others in stock so said they'd refund. Essentially, it took me about a week for them to finally send me an email with a FedEx label because FedEx never showed up to to pick up the box. I returned the package to Entirely Pets, they received it based on tracking on 6/16. On 6/22, I called to ask about refund, they said it takes about 10 days and to give it another week. So, I called again on 7/5, still no refund. They said they'd submit the refund immediately and I'd see it in a few days. On 7/11 and 7/12, tried calling, no answer, left message and no return call. On 7/13 finally talked to someone and found out they had NOT submitted refund request. Finally today 7/13 it showed up in my account. So it took them a month to FINALLY return my money. And I don't think they would have if I hadn't been calling. It took me calling 5 times to get them to refund! I suggest people pay a few cents elsewhere and not deal with the hassle of this company! The people I talked to were nice, but the company is just horrible!

Made an order the first week of APRIL and went through 6 people on the phone (each call I was waiting for a minimum of 30 min) and by MAY 6, someone FINALLY told me under no circumstances can Rx's be emailed back; they had to be faxed or the vet had to talk to the 1 pharmacist employed. The 5 people before who saw the notes that my vets' fax was down and they didn't know when it would be fixed and NO ONE TOLD ME THE RX HAD TO BE FAXED BACK. As Entirelypetspharmacy only employs a single 1 pharmacist and that person is the only person allowed to call the vet and get a Rx approved and I quote 'they have to call about 200 vets currently'. If I had known that I would've canceled my freaking order LAST MONTH. These 'customer care' people are useless.

I placed an order for Dasuquin chews; 2 days later I was told that "they think shipment was lost in transit" and would immediately reship. I never got notification that it shipped and every time I called I was told item was sitting on pallet ready to go out. I finally realized they were NOT TELLING THE TRUTH so I told them to cancel order and I also called my credit card company and told them to reverse the charge. VERY SHADY COMPANY!