EntirelyPets

Terrible customer service, the calls and Emails go into black hole, no answer.
The product was falsely listed as in stock, after waiting for a week for shipment, it showed out of stock. Then it was back in stock and two weeks later still no shipment.
If you value your pet's health don't shop here, the delays can literally kill a pet who needs the medication. They should not be in business at all, they don't know how to run a business.

If you order was back ordered (only to find out after you placed the order) and you decided to keep it, watch your credit card statement for double charging. I was charged back in Feb and again when they finally shipped in April. I only accidentally found this out because I had to look up something in my February statement. I complained about this to the customer service rep and got a "not my personal fault so don't complain to me. Things can happen and it's accounting's fault. By the way, accounting dept doesn't talk to the public so you can't complain there either. We are gonna process your refund so what's your problem" attitude. Poor customer service training. Don't spend money here or spend it knowing you're not allowed to complain.

I've never dealt with such unprofessional and terrible customer service in North America... Plain rude and disrespectful, one lie after another and they assume everyone is either very stupid or just a one-time customer only! The later is absolutely right because I will never buy anything from EntirelyPets again. The only thing they care about is keeping your money. They will transfer you from one person to another, put you on hold forever, tell you that you will receive a call back (which never happens) and in the end basically tell you to forget about trying to solve your problem. Because they do not care! Worst experience ever. Buyer beware!

I found the shampoo, ear cleanser, and special cleansing wipes for 1/2 the cost my vet was charging me. I ordered from their website on a Sunday evening and they shipped it the next morning. I received the purchase within 2 days. I was surprised because I live in a rural area and almost everything I order takes@ least a week. The order was exact, nicely packaged, and someone had taken the initiative to tape the tops of individual containers even though there was a seal under the lid. I will order from EntirelyPets again.

I've been ordering a joint supplement for my dog for the past few years. Last month, just weeks before I ran out of the product, I received an email from EntirelyPets, reminding me that it is time to reorder more supplements.
I appreciated the reminder, as I normally tend to forget and end up having to go a week or so without the supplements while I wait for the refill to come in the mail.
They not only reminded me, but attached links so I could easily reorder in just a few minutes.

Cheap prices and quality. I hear those complaining about shipping and returns. While those are very valid concerns, I've been ordering from them for multiple years and I've never had a complaint.if you know what you're getting then you will be fine.

I am a veterinarian who called and spoke at length with a "technician", then held for the pharmacy intern. I detailed the meds requested for a family's dog I was helping.
They did not respond for 6 days. I got another request from the family to call as they didn't get word thir meds were ready. The same "intern" said my info was "misplaced". Bottom line... these folks are NOT accountable. They do not do what they say. Avoid this pharmacy.

I don't know how this company stays in business. The first time i ordered from them, it took three weeks to get my order. Customer service was absolutely worthless. Could not tell where my order was or even if it had been shipped.
Against my better judgement, I decided to give them another chance, so on my next order, I payed extra for priority shipping. Very excited. Received my order in four days. Only problem is they shipped the wrong product. Customer service said I could keep the product that was sent and the correct product would be shipped that day and should have it by the end of the week. We will see.

I have a prescription for my dog that does not end until April 2022 yet each month my order has a pending status. I have to call to get them to contact the pharmacist to submit my orders. I have done this for three months. I am fed up with the lack of service and all of the time it's taking me to get my dog's medicine. I would not recommend this company unless you plan on calling in your order each month. Definitely don't use the auto-ship

When you have a house full of animals, all with different needs and dietary restrictions, shopping for their supplies can become a hassle. After doing a LOT of research, EntirelyPets was one of the only sites that could get everything I needed in one place. They were certainly the only one that made it affordable! Shipping was standard and everything arrived in one piece. The only thing I wish they would add is a system that would allow me to place the same order automatically every 3 weeks. Sorry if this is already part of the site and I just didn't see it.