Enterprise Car Rentals

1) Enterprise refused to give my 80 year old mother paperwork for the car rental. Agent only emailed it. Claimed after she needed help with the car that she had run out a tank of gas in 4 days! My mom drives a maximum 13 miles/day! 2) With the second car, my mom returned it with a full tank of gas despite starting with a 1/2 tank of gas to make up for the 1/2 tank she could have used in the first car. Enterprise charged her for a full tank of GAS! So dishonest. Refused to give her a paper receipt (my mom can not do email as she is not a computer user at 80 years of age so I help her by getting her email) so she had no idea she had been charged because she never gave enterprise her credit card but it was stored under her loyalty account. Enterprise lied to me TWICE & said they were crediting my mom for the $56 charge. Even spent 20 minutes talking to an agent on the 800 number & he assured me it would be handled. No help from the location manager (Greensboro, NC) & no help from corporate customer service so now contesting charges with credit card! I will never ever ever use this horrible car rental company again!

I had to wait 8 hours after they took my money before I could receive the car. 8 hours I missed my flight and everything. I called the company like what is going on the staff was rude and short after they took almost $500 from me for 2 days. Saying we have to charge you for a whole weekend cause no one works on sunday even though there was a staff person there when I dropped off the car. The staff at the airport was upset cause the car was dirty and I told them I have pictures to prove this how I got the car I put only a half a tank of gas because that's how it was giving to me. This company needs to clean house in Meridian Mississippi or retrain their staff. Horrible service

Don't bother trying to rent a car there from them they wait till the last day to let you know in the late after noon that they don't have a car for you and your leaving at 6:00 am so now you need to call around and there's know other car rental around or open for that matter. There and hour away each from where you live employees could care less and Bruno manger or what ever he is did nothing there not to be trusted
But as you can see from these other reviews how bad they are i will post this every where on all review and in the neighborhood post so they know what to expect from a lousy car rental place that don't care about there customers they need to go away

Enterprise said they would top off the tank at $ 3.90 per gallon vs $ 4.05 for local prices. I drove 81 miles and returned with 3/4 tank. When I got the final bill I was charged $ 81.89 for fuel! I called the location where I rented the vehicle and was told that I paid for a full tank and they get to keep any gas left in it!

Picked up a car in Dayton Ohio. Traveling to Alabama. Car was filthy(inside and out) had to wait so they could clean it. Engine light goes on 2hrs in. Call roadside service. Return car in Maumee Ohio. FILTHY! Sticky stuff on dashboard, and back. Terrible smell of smoke.
Called enterprise 3days in a row and just got the run around. Perrysburg Enterprise was the worst. One employee said we should take it back to previous enterprise (drive back two hours) and get a new car there. We have been loyal customers for years but will now look for a better car rental that has better service and actually cares about their reputation and customer.

I forgot to pick up my Rayben sunglasses when I returned the car. I knew I had it in the cup holder when I left it because I took it off while I was driving as it was cloudy coming into the airport area.
Returned the car and went to check in for my flight and remembered that I forgot to pick up my glasses. It was around 10mins or so I returned to ask at reception only to get a no as an answer that they couldn't find it anywhere. I couldn't check the car either because it was taken for cleaning. I was so disappointed as it was a brand new £200 black Rayben Aviators

I rented a car from enterprise, I picked it up at Bordeaux Airport very early on a Saturday morning and had it all weekend. The vehicle was wet with dew when I picked it up and it was not possible to see the condition of the wind screens or the bonnet or the roof. I returned the vehicle to Geneva airport, the French side, the next day. Unfortunately French car rental stations like this one are closed for returns on Sundays. All I could do was take photos of the bodywork to show that there was no damage. Unfortunately I did not take one of the roof, but as I had been with the vehicle all weekend it never occurred to me to look there because there was no possibility of the car having been scratched in the middle of the roof when I had it. Several days later I received a note saying that there was a scratch somewhere on the roof and they were charging me €750 for a repair. I responded immediately to remind them that the vehicle's roof had been wet when I collected it, and therefore could not have seen any damage at the time. The manager said she would follow this up with the car rental manager at Bordeaux airport, but she never replied and subsequent emails to her went unanswered. What is one supposed to do? I see other comments about enterprise in France on this website, and it is clear that there is a pattern of underhand behavior here. So, be very careful if you rent cars from this company. Be prepared for unwarranted charges like this one. Or go with another company. I know I will next time.

I had an Enterprise reservation, and I needed to call to arrange a pick-up from the Amtrak station in Emeryville. That's where the nightmare began. I was on hold for the first call for over 11 minutes, and then the system disconnected my call. Second call, same deal. Third call, I was put through, and halfway through my request the incredibly bored Enterprise person said "You need to make a reservation online" and proceeded to try to hang up on me. I managed to get him to stop, and listen, but he was rather aggressively put-out at my request. I was informed that the pick-up needed to be within one mile of the Enterprise location (info that should have been in the FAQ) and he then tried to put me on hold, because other calls were more important. So I gave up.

I was pretty incandescent for a while. Enterprise wasted my time, was rude and dismissive, and their FAQ was obviously very wrong. I cancelled my booking ad went with Hertz. I'd rather walk everywhere than ever use Enterprise again, I'm informing everyone I know how terrible my experience was. I'm prepared to offer businesses a lot of leeway due to Covid, but Enterprise gets nothing from me. Annoying, rude, dismissive, inefficient.

After reading many reviews online I'm very happy that I canceled my reservation. From no available cars to downright shady behavior, Enterprise seems more like a scam than a reputable company.

My insurance company (USAA), reserved a vehicle for me in which I had for a week. Upon my return I left my Cup Call Cup Holder in the vehicle, once I got home I called the rental office about what I had left, Josh placed me on hold and went to check on it, he came back and stated there was nothing in the vehicle, he also stated that he had asked the induvial who cleaned the vehicle and that person told him there was no such thing in the vehicle which, is a lie, why would I call up there if I had not left it? This is unacceptable and I plan to voice my disbelief with this matter, I will never rent a vehicle from Enterprise again because, of theft by a employee, very petty and will notify USAA about this theft.

First and foremost I rent cars often let us start there. What is most attractive of Enterprise they pick you up and drop you off. When I call the Alhambra location every time to get a ride I am treated like I dare you ask us for a service that we do not offer. Well we only pick up in a 3 mile radius I am less than two miles from this location. I make reservations and I never can just get in and out within 15 to 25 mins. I have waited up to 45 mins. Unacceptable. Not to mention the car is not clean just some water on the outside and most times not a full tank of gas. But the reason I am writing this review is the attitude of the manager on down is terrible. I did opt out of the insurance and I did not take a car for an additional $10 a day (which the smallest car is going for $95 a day when they use to go for $45 a day.) I rented my last car on 10/7 and returned the car on 10/9. When I returned the car the acting manager (female) argued me down that I did not rent my car from that location. You would think companies would value customers more after covid shutdown. I called the corp ofc while waiting for a rental I was told I would receive a discount off of my rental I am still waiting on that credit. I spoke with the a supervisor by the name of Brenda who promised me someone would call me back and she stated she was so sorry. Well here it is October 24th no call back I am more than disappointed with company on a whole.

I have been renting cars from this particular place on Greenville Blvd in Greenville, NC since 2016. This enterprise car rental at this location has young individuals working there with the most respectful personalities. They are filled with life and energy as well. They are so lovely to spend time with while waiting. They use their face masks and they make sure everything is right for you before you leave the area. I always got the most respect and clean cars. I am a plus customer means nothing just that I can get an upgraded vehicle paying the same price as standard. For beginners, you will have to put down $200 for deposit and pay the rental price. Regardless a $200.00 down deposit is necessary. It was not like that back in 2016, that is why I kept renting from them but some human messed that all up when they had an accident with one of their vehicles and didn't want to pay for the damages afterward, so now a $200.00 down deposit is a must when renting from them. Other than that, I always have no issues with my cars or any incidents with the staff members. Also, you must use a card with your name on it. You can not use another person's card to pay for the rentals. All cards must be in your name only. For instance, you can not put the rental in your name and then pay for it in someone's else name, it must be your name on the card. All the vehicles are up to date too. I had no bad issues with them at all or not yet. Most importantly, you do get all of your deposit refunded after you return the vehicle back. Always keep the fuel level at the same point you got the vehicle, for example, if you got the vehicle and the gas tank is full, you must bring it back on a full tank as well or they will take it out of your deposit.

False damage claims- they try to make you pay for damages already existing to car- CROOKS - DISHONEST

I wish I could put a negative rating for this business. My elderly mother got into a minor fender bender, Insurance arranged a rental through this location, did not get the sales persons name, but a light skinned black guy assisted, he LIED (#1) to my mother, put her in a VW Passat, telling her that it was the same size as her Honda civic and charged her way more than insurance covered, made her pay the extra out of pocket even tho smaller less expensive vehicles were available and we know they were available because he LIED (#2) and told us that a Toyota Corolla or a Nissan Sentra that was available, would cost twice as much as the VW that he gave her, which had no spare tire, I guess he thought this vehicle was a good choice for a elderly woman, he then LIED (#3)to our faces again and told us that her AMEX would not cover ANY Insurance and neither would Geico in the event of minor damage to the vehicle, in an attempt to force her to buy his insurance. These people made a bad situation worse by trying to take advantage of my elderly mother in her time of distress, they will manipulate and lie and force you to pay. We returned the vehicle and booked a vehicle from another branch, quite frankly, Enterprise car rental has lost a customer all together, and based on how these gangsters operated this location on this particular morning, I will not advise anyone to rent from this company at all.
This branch has lost a long time customer due to this encounter... I am very disappointed and hurt that my mother was taken advantage of in her time of distress... goes to show that no one can be trusted... after we spoke to another branch provided by Geico, my mother was put into a Toyota Corolla that was completely covered by Geico and her AMEX was accepted to cover the additional insurance...