Overview
Enterprise Rent-A-Car has a rating of 4.3 stars from 2,291 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
We just rented from enterprise visiting our grandkids in Colorado and from start to finish the experience was great and so we are happy to give them the five stars they deserve! On all counts.
Great and spot on. I have been using Enterprise rental services for a very long time and will continue. Thank you.
JOSEPH PICKED ME UP AT MY HOUSE TO YOUR COMPANY TO RENT A CAR AND DROVE ME HOME AFTER I RETURNED RENTAL CAR ( IT RAINED AND I WOULD HAVE WALKED BACK HOME UNDER THE RAIN WITHOUT HIS HELP)
I REALLY APPRECIATE JOSEPH'S HELP-
I HAD A VERY EXCELLENT EXPERIENCE WITH YOUR COMPANY
The personnel at the Ashland Location were wonderful to work with. They were friendly and professional, and got us in the vehicle we wanted. It was a seamless process! We will be back!
This was my first experience renting a car. I didn't know what to expect, but it was quick and easy..
The agents are getting to know me and my preferences which makes the entire experience more user-friendly.
Highly recommend Enterprise Car Rentals. Wonderful employees. Very efficient, we were on our way in a clean rental in no time. Ty
Great experience and good people. I came in at the last minute and they got me going. I will definitely rent there again!
Enterprise treated me with courtesy and made the rental process easy. I will definitely get a rental from them again when needed.
The employees were very nice and polite. HOWEVER, not that well trained in company policies. So as it stands, I paid $700 for my rental, AND they are holding a $900 authorization that won't expire for another 23 days!
Initial contact difficult to establish, but in person contact went very well with an upgrade because of contact difficulties. Good experience overall.
The representatives here are all so amazing. My pick up and drop off were Hassel free and quick. Everyone is very friendly.
The process is always fine obtaining a vehicle and the staff is great. But my main concerns are that you folks run the cars through a car wash but the windows on the inside are very dirty. It makes it very difficult to see thru when it is sunny. I always have to clean the interior windows when I recieve a vehicle. One more thing now that winter is upon us. My last rental I had to travel to Ohio. While coming back I was driving thru the mountains in Pittsburg and it was snowing and the temp was 18 degrees. The rental was from Florida and the windshield washers froze up and did not operate. All cars should have washer fluid in it good to -25 degrees so it does not freeze up. Thank you.
Great experience(s) and great customer service. I will choose enterprise for all my rental car needs.
This was by far the best experience I have ever had with a car rental company. I thought customer service was dead, however the branch manager proved me very wrong. The service was exceptional and the delivery, as well as the return was quick, easy and actually enjoyable. I had never used this office in the past. However will use exclusively going forward. Thank you!
Super easy process, very professional, super nice crew. I had questions before I booked the rental and called the store. They were very knowledgeable about their products. This is the reason I booked with them since they weren't in a rush to hang up the phone.
Since my car was not damaged so bad that I couldn't drive it I didn't have to start the rental till all the parts had arrived.
Awesome young man running the counter made sure I understood everything about the car before I left with it and just made everything smooth. Would definitely use enterprise again.
Excellent customer service at every step of the rental process. I received the car I requested and, even more impressive, was told the agreed-upon price several times while picking up and dropping off the car. No tricks, no surprises; I felt respected and valued.
Jordan made the process seamless and easy very patient and caring for our vehicular needs
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- St. Louis, MO, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ronald, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella