Enterprise Rent-A-Car has a rating of 4.3 stars from 2,286 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Enterprise Rent-A-Car most frequently mention customer service, great experience and friendly staff. Enterprise Rent-A-Car ranks 3rd among Car Rental sites.
Because they gave me was excellent, but the worker he need more experience dealing with the public
Great service! Will use enterprise again requested a van and that is what we got will recommend.
Roger, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Great customer service. Was able to get the car quickly and received a ride back to work.
Great customer service! It was Easy to rent, as they offered me pickup and drop off service.
Excellent and very friendly people would recommend you to anyone who is looking to rent a vehicle
Thank you, Melissa! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we’re here to help whenever you need a vehicle. Safe travels! - Isabella
Always grateful for good customer service, newer and reliable cars. The professionalism of the employees is what keeps me coming back to Enterprise.
Thank you for your kind words, Jamie! We're thrilled to hear you appreciate our customer service and reliable vehicles. Our team works hard to maintain that level of professionalism, and it's great to know it makes a difference. We look forward to serving you again! - Isabella
The whole process was very easy. I booked the car online the night before I received a confirmation and a phone call the next morning. I picked up the car and it was easy in and out. I rented a Ford Explorer. I liked how it had very dark tinted windows. It worked perfect for our needs. Returning the car, took one minute, so quick and easy.
I Just Typed A Whole Lot To Enterprise! I Loved The Experience, I Enjoyed The Special Care I Received From All Of The Very Fine Men Who Work There! I Would Use Them Always, If Needed. I Strong Recommend This Dupont Highway (Next To Hooters) Enterprise Car Rental Company, To Everyone In Delaware, Who Needs To Rent A Car! The Young Men Who Work There, Will Blow You Way With Their Expertise And Kindness! Trust This! 🤩🤗
I GAVE THE ENTIRE EXPERIENCE ABOVE. ADRIAN, MARIO, JULIEN AND (GET THE JOB DONE) LAI WERE AMAZING. EVERYONE WAS COURTEOUS, HELPFUL AND CUSTOMER ORIENTED.
Thanks, Greg! We’re thrilled to hear that Adrian, Mario, Julien, and Lai made your experience exceptional. Our team truly values customer satisfaction, and your feedback means a lot to us. We hope to see you again soon! - Isabella
Location was run down with stained ceiling tiles, frayed carpet and understaffed. The vehicle I received was filthy dirty. Agent offered to clean seats but it didn't help. Review is based upon condition of this particular location and the vehicle being filthy. The agent was kind and courteous.
They were absolutely easy to talk to, approachable, professional and accommodating. I will definitely be coming back!
I always have a good experience, this last car was a good gas saver I just didn't like that it said it needed a oil change and I wasn't made feeling secure about it kept feeling uneasy.
I had a great experience with Enterprise. They will take care of you! I would definitely recommend them to anyone!
Enterprise at the San Jacinto location in San Angelo has the best, kindest staff & made the entire process so easy.
Jacob was very friendly and was able to get me in a car very quickly when we had an unexpected trip out of town.
The first rental had to be jump started twice which was an inconvenience because I needed the vehicle to do my errands and for shopping, because of these two issues, I did not trust the vehicle when having to stop and then return to the vehicle and I was afraid it would not start.
Car was too small to meet family needs. My grandson had difficulties and it sat so low that I had difficulty getting in and out
We appreciate you taking the time to send us this review, Laura. Have a nice day. - Isabella
There were some problems with the rental process and Enterprise went above and beyond to make things right.
It was awesome. The employees were very nice and helpful. I definitely will use them again if I need to.
Thank you, Jennifer! We’re thrilled to hear you had an awesome experience and that our team made a positive impact. We look forward to serving you again in the future! - Isabella
Good experience. It's was a rental without reservation but the staff did everything to find the car that I needed.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.
Clarence, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella