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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I already did. It's about charging for travel assistance with your GPS and being told it was not necessary to purchase in that the model already carried it. Only to get lost in small towns and end up requiring more gas and time. Then losing my glasses and no one seen them
The Bartlett 64 hwy location was convenient to my home and they had a full size car like I needed. Friendly and helpful staff made my overall experience great. I will definitely use Enterprise again and tell others about them.
Excellent, efficient and personable service. I've been renting cars for work and personal use for 32 years and the Enterprise in Wilmington is the best in the business. Personable AND professional.
Great customer service! Janet and the manager over there on Lois lane in wake forest NC did an amazing job! Give them a raise please very polite and courteous I really do appreciate them!
We rented a one-way from the Monroe, WA, location. We were offered a mini-van, which was on-site, so we took it. Perfect for a trip to the airport with 3 people and luggage. We really like this local shop and have used them before. The young man who works there is really friendly, efficient, and personable. I'm sure we'll be back.
Great service in and out! Car was clean and had gas in it which was appreciated driver was a people person and appreciated the conversation. Desk personnel were very helpful too. Will use Enterprise again if needed. Thank you.
Really very good staff. Everyone in the store are very friendly and explain me the everything about the add on's and promotions.
Enterprise Rentals 7515 PrairieView Rd. KC, MO, was amazing. From reception to rental and return of vehicle was flawless. They are superior to some of the other local offices. Thank you so much.
I was thoroughly satisfied and completely impressed at how [ENTERPRISE+] helps markedly the Consumer Car Rental process. That in conjunction with the completely professional behavior of the crew at [100 French Street] makes the Car Rental process so much better. "Enterprise is on a Roll". KEEP UP THE GOOD WORK...! It elevates you to a stellar position amongst your competition
Safety
Windshield wipers need to be replaced now had to pull off the road when rain started falling didn't Have clear visibility.
Navigation system kept dropping had to pull off interstate shut down vehicle to reset system many times Lost a lot of valuable time do better please.
Ive never purchased a car through enterprise but they're my #1 go to when I need a rental car I rent from them regularly I cant go wrong with renting from enterpise.
Everything was phenomenal workers at my local enterprise was amazing & polite online process was easy when I needed to extend my rental for a extra day definitely will be renting again soon
The Long Beach Enterprise location on Artesia Blvd. Is my spot! That is my go-to location whenever I need to rent a car. I am a longtime loyal Enterprise customer and don't see that changing anytime soon. The employees at the Long Beach location are very professional and work extremely hard to ensure customer satisfaction, and I greatly appreciate that! The vehicle I rented was fabulous! Clean, performed well and looked good! Special THANKS to Assistant Manager Kevin Smith, who personally assisted me with my rental, AND, special thanks to the Branch Manager, Javier, who put the icing on the cake when I returned the car... they are THE best! CLONE THEM! Thanks once again for an amazing experience! Money well spent! Love me some Enterprise!
We had a hard weekend that required juggling vehicle logistics and loss of a family member. The West Lansing Enterprise office made a difficult weekend much easier. They helped us every step of the way, from creating the reservation, selecting the vehicle, all with reasonable pricing, professional service, and high standard of customer care. I look forward to working with this office team in the future and heartily recommend this location!
Thank you, Dilon T Reed, for the exceptional job you did by helping us getting the right vehicle and for turning the impossible to possible! Keep up the good work, you are young and the future is ahead of you. Enterprise should be proud of you!
It was nice to have someone explain it all and help us with the process of renting a vehicle. The vehicle was clean and nice and reliable. Office staff was great to work with and paperwork was easy to understand. Would definitely recommend to anyone.
Dallas, thank you for sharing your experience! We're thrilled to hear that our team made the process smooth and that you were pleased with the vehicle. Your recommendation means a lot to us, and we look forward to helping you again in the future. -Christina
3633 Lemay Ferry store and John Noonan thank you all for making a very already difficult situation so much more bearable and less stressful. I appreciate all the service and very pleasant customer service, that skill is lacking in alot of companies but yours prove to be standing strong.
Thank you, Theo, for your kind words and thoughtful recognition of John. Your feedback motivates us to continue standing strong in delivering excellent service. -Christina
After taking the red eye to Newark liberty, we were greeted by Alyssa at the desk and she was awesome, friendly, personable and helpful which was a nice way to start the day. The reps outside by the cars were also very nice and helpful. All in all a very good experience. Car was clean and in great condition.
Thank you, Thomas, for sharing your experience. We’re glad Alyssa and our team made your visit warm and straightforward after a long flight. It’s fantastic to hear everything, including the vehicle, met your expectations. - Lisa
We loved everything about our experience with Enterprise from the ease of booking through the website, the great quality of the rental vehicle itself, to the friendly and knowledgeable staff at the rental location. We'll definitely rent with Enterprise again and recommend Enterprise to others.
Hi Terri, thank you so much for sharing your wonderful experience. We're thrilled to hear everything went smoothly and that our team made such a positive impression. We can't wait to welcome you back for your next rental. - Lisa
The Mitsubishi model sub, compact car was obviously smoked him before and stunk.
The cost to to rent a one-way subcompact from Jacksonville to Orlando. Airport was $211. This is a rip off earlier in the morning we rented from Budget a Toyota Camry hybrid from the Tampa airport returning it to Orange Park Florida for the price of $70.
Thank you for your feedback, Neal. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Constantin, thank you so much for your kind words and recognizing Dilon’s dedication! We're delighted to hear how he helped turn things around and made your experience smooth. Thanks. -Christina