From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
Great service from start to finish! The employees were accommodating and kind and the car was clean and well-kept.
The Enterprise here in our city provides quick personal service. I appreciate the great customer service even at short notice for out-of-town business trips.
It was easy and fast and had a nice variety of cars to choose from
Great experience overall…vehicle was clean and full of gas
The first rental had to be jump started twice which was an inconvenience because I needed the vehicle to do my errands and for shopping, because of these two issues, I did not trust the vehicle when having to stop and then return to the vehicle and I was afraid it would not start.
After my car was totaled because an accident my insurance said I could get a rental. I was able to upgrade to a SUV. Similar to what I am used to driving. I was given prices and how much would be my expense. Working with the employees was easy with me never had to rent a vehicle before.
I was picked up and again reviewed all paper work before driving the SUV. I appreciate their extra time when I was stoll rattled from the accident.
Vehicle drove nicely. The man that worked there was friendly, helpful, and sent text messages to keep me informed.
The professionalism and courtesy shown by the staff made my entire rental process, as well as the return, easy and enjoyable
Friendly staff members, they go way beyond their scope to help me.
Stephen, Jacob, great guys. Always going above and beyond to make sure I'm all set for my trips. Thanks for the excellent service. I'll definitely be renting from you guys again soon
Super easy process start to finish, friendly staff, very professional
Great Customer Service, In and Out? No problem. Extend your rental? Easy mode
Terrific staff and clean facility. Location needs more options to choose from
I'm a repeat renter and every experience has been a positive one. It was a quick and easy process when picking up and dropping off the vehicle. The staff was pleasant to work with.
Great service all the way through! Especially planning for a last minute trip!
The staff at the Starke Office are very attentive and exceed my expectations.
Definitely met my expectations and more, friendly & saved me a ton of $$
Each time I've gone to this enterprise location. Everyone was pleasant and I enjoyed my experience
Enterprise has always been the best in customer service. However with the increase of the use of call centers the quality of customer service has declined
It was fast and great customer service and will try them again
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members