Enterprise Rent-A-Car

I'd like to start out with a full tank of gas and some wiper wash fluid or water.
The store in Jacksonville, Texas stinks. It smells like they shampooed the carpet and didn't get all the water out (sour).

I rent from the Hazleton branch usually at least twice per month. I have no complaints at all on anyone who works here. Every associate and I mean everyone, is always kind, accommodating, and usually has a smile on their face. They always give me a decent selection of vehicles I prefer to drive.

Very easy and smooth process from beginning to end. The Enterprise desk agent that assisted us at the car lot in Lubbock, I believe his name was Dylan, was very efficient very friendly and courteous. We will definitely rent from Enterprise again!

The gentleman, Tom, who helped me is always incredibly helpful, insightful, kind, respectful, caring, and genuine. He always makes me feel comfortable and supported in making a choice on vehicles as I rent from here close to every weekend. It is a pleasure to rent vehicles from here (specifically the Capitol Hill location in Seattle).

I was given a car that did not work very well. A flapping sound started under the hood on the passenger side when I got to 40 mph. It would start and stop a couple of times on my short route to and from work. The windshield had a soapy film on it making it difficult to see out.

Service at Enterprise was pretty great! I was very pleased with the gentlemen at that location, they were courteous and professional. Also, the car I was allowed to drive was really wonderful. I will definitely be returning in the future. Keep up the good work people! :)

Alexa went above and beyond to make the rental process smooth and stress-free. Her professionalism, kindness, and attention to detail truly stood out. I highly recommend Miami (OK) Enterprise and Alexa for their outstanding service!

Confirmed my pick up time, received an email, called multiple times with no answer, and ended up waiting in the rain and cold for over an hour. By the time I got in touch with someone, they said they had no clue they were even supposed to get me.

The Westerly staff were exceptional. They were kind with their customer service and knew all the questions to the vehicle I had. They were also able to give us the car a day early, which worked out well for our travels.

The staff at Enterprise on Spartanburg Highway are always lovely. They are professional. I often rent for work, and each time I rent, they are extremely busy, but they never fail to acknowledge each customer as they walk in and make sure to say, "Hello, and we'll be with you shortly."

I had a great experience at the Parkersburg location, plus, I got a comedy show for free while I waited for my husband to pick me up after I returned the car. Customers are hilarious, and the staff did a great job dealing with their buffoonery. For example, no, you don't actually get the same car that was in the picture of the vehicle class you reserved.

This particular location kept my personal garage remote and lied about it. I had to spend $120+ to get a new remote and have other remotes rekeyed. I filed a police report for theft of personal property and to be on record if there are any break-ins or loss of personal property in the future. Plus may use to file small claims to get my money back.

Experience of renting a vehicle has not been any easier. The staff at the Security Boulevard location was awesome. I experienced actual conversation with the staff while I was waiting to complete the paperwork for my rental.

This office has always treated me well, and this past rental experience was also a pleasant and easy one. Staff is knowledgeable and friendly, and alwsys available during business hours. I appreciate the personal service I get here.

Hailey at the Gloucester Enterprise office was extremely accommodating and efficient in helping me obtain my rental car. The driver who was sent to my house was prompt and very pleasant to talk with just speak with. I have always had the best experience with Enterprise, and I am a big fan.

To The Enterprise Team,

I appreciate your professionalism that you showed towards me. You made the process of renting a car streamlined. You have a very successful business model. Your team truly cared about me as a customer. It was a stress free experience. I would highly recommend you to anyone renting a car.

Sincerely,

Matthew J. Smith