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How would you rate Enence?
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Australia
1 review
3 helpful votes
Follow Denise S.
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I ordered 1, was shipped and billed for 4, tried to get one to work and failed, and now see from other reviews thats a common problem. The company provided an invoice showing it charged GST but has no ABN # (australian business number) so is probably illegally charging GST. And while they say they have a 30 day refund policy if you aren't happy, despite the product being shipped to me from an address in Australia, they want me to return it to an address in Lithuania. DONT BUY IT. Use one of the free apps that do a better job

Date of experience: March 9, 2024
Germany
1 review
0 helpful votes
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Enence is a decent translator for its price. First of all, it seems sturdy and not at all cheap. Second, it's portable and easily fits in your pocket. Additionally, it accomplishes its goals well. It's all that I need in my travels, it performs 5 out of 5 and I highly recommend it!

Date of experience: March 30, 2023
Florida
1 review
0 helpful votes
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Enence in Paris
May 27, 2022

Enence is very helpful to me when I went to Paris. It was able to do translations necessary for my communication in French. Easy to use and very convenient and handy.

Date of experience: May 27, 2022
Norway
1 review
0 helpful votes
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My Enence Review
August 18, 2022

Enence is user-friendly device with its functions. This effective translator is a very valuable device when you go travel. You will never be at a loss with the device because you can easily communicate with the locals.

Date of experience: August 18, 2022
Philippines
1 review
0 helpful votes
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Enence is a very helpful tool for me. It is simple to use and has good speech recognition capabilities. The ability to switch between languages is also simple. Definitely a highly recommeded translating device.

Date of experience: March 30, 2023
Missouri
1 review
4 helpful votes
Follow J B.
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I cancelled the order I HAD NOT PLACED (I had put the info in, but decided against it and backed out of the entire transaction). I called within 1 hour of "placing the order." The clown on the phone told me it was canceled. I then received ANOTHER email that said the item was on the way. I emailed, "Like heck it is! I canceled it." They emailed, "Oh, sorry, we are so speedy that your item was shipped immediately." I called my credit card to block the pending transaction. They said it had to clear before they could do anything (Discover is crap too) so I tried to call Enence back and they hung up on me after a couple of transfers. I will not give up because criminals need to be held accoutable. I'm declaring fraud, but take my advice and don't get in as deep as I foolishly did.

Date of experience: January 16, 2024
New Zealand
2 reviews
0 helpful votes
Follow Concepcion I.
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Went on a cruiseboat to Norway and Denmark and wow, I was able to chat to dozens of people I never would have been able to talk to – all because of the Enence I had. I learned so much about people and never got tired using the device. High quality and great cost. Recommend it.

Date of experience: December 23, 2021
Arkansas
1 review
0 helpful votes
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Delivery was within committed time. Product works as advertised. I like the quick response when converting from one language to another. There was hardly any pause at all.

Date of experience: May 11, 2022
Netherlands
1 review
0 helpful votes
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Excellent quality
April 19, 2022

Very convenient to have my own translator that meets my need perfectly. Clear quality and excellent customer service. Will most definitely be using this product more often. Thank you.

Date of experience: April 19, 2022
Virginia
1 review
0 helpful votes
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Appears to function as advertised. Owner's manual was helpful for set up and use. Overall, a fine device for the $.

Date of experience: May 10, 2022
Texas
1 review
0 helpful votes
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Thumbs up to this
September 19, 2022

Bought this as birthday gift for my spouse who is always out on business travels. He already used it a couple of times and so far he said he is satisfied. Says it's easy to use. Thumbs up to this.

Date of experience: September 19, 2022
Sweden
1 review
0 helpful votes
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Valuable tool
May 4, 2022

Received this product after 2 weeks. The translator has been a valuable tool to be able to communicate directly with my clients and people who don't speak my native language. Glad to have this.

Date of experience: May 3, 2022
Poland
1 review
0 helpful votes
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The device works perfectly now. I'm satisfied with Enence's quality. I am happy with their customer service because John was very kind and was able to help me out.

Date of experience: July 18, 2022
California
1 review
3 helpful votes
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They are a rip off
December 9, 2023

I came across there ad through a top 30 review of electronics. As I was looking at their sales I decided that I would buy one however every time I click submit the next page wanted me to purchase something else and I would decline it the next page would want me to purchase something else again I would decline. After five pages I got frustrated and got out of the ad altogether. Later that day I received an email stating that I had ordered for translators which I did not. I immediately called their customer service and they started the cancellation process told me it would be up to 48 hours for it to process this was Friday. I got into my email on Saturday to a notice stating that my order has been shipped out. I called customer service again they confirmed of the cancellation but that it did not get to the warehouse in time and they already shipped out the product. They then told me that once I get the product to turn around and ship it back. I asked them for a paid return label and they told me that they do not do that and I will have to pay to ship it back and will not be reimbursed. I'm very angry that this company pushes you to try and buy more of their products then when you cancel they refuse to look at that and then they don't reimburse you to ship a product back that you never ordered in the first place. This is a sham company, be very careful if you order from them I would not trust them at all.

Date of experience: December 9, 2023
Denmark
1 review
0 helpful votes
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Very sleek design and easy to operate.This is great for me because I speak some Chinese and can write/read some. It's so awesome and useful although it could be improved. But thanks, Enence!

Date of experience: February 2, 2023
Germany
1 review
0 helpful votes
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Tried this translator and it worked well! Brought it with me in my most recent vacation and I had fun using it. Glad that it is easy to operate because I'm no tech savvy! Thumbs up for enence!

Date of experience: December 13, 2022
Denmark
1 review
0 helpful votes
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Enence. This was recommended to me by a good friend, very useful for travels. Easy to operate and always reliable in every interaction with languages that are not too familiar to me.

Date of experience: July 4, 2022
Oregon
1 review
1 helpful vote
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Enence is a SCAM
December 27, 2023

SCAM REPORT--Much like other reviewers complaints
Much like other reviewers, I thought that I would order this translator for a trip that my spouse and I are going on in January. When I ordered one, and went through the endless amount of prompt questions (to spend more $ than you expect) it too said that I ordered 4 when it I DID NOT. I immediately sent an email and of course a refund was denied because they "didn't get the message quick enough". Since I emailed them 30 seconds after my transaction, I call BS. I have emailed for a full refund and return label to ship all 4 items back and had no response. The one translator that I purchased doesn't work either. This is very much a scam and warn ANYBODY READING to report their negative experiences as soon as you can.

Date of experience: December 27, 2023
Australia
1 review
0 helpful votes
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Enence was helpful
April 19, 2022

Great experience using this translator for the first time! Enence was very helpful when I needed to communicate in French for a particular transaction. Thank you! I definitely recommend this product.

Date of experience: April 19, 2022
California
2 reviews
9 helpful votes
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Run Forest! RUN
January 20, 2023

Very impractical translator that requires Smartphone/Blutooth/Wifi or Signal to connect to their Cloud!
Then, Very Deceitful,UnAmerican policy that requires to ship it back to LITHUANIA($60 BY USPS w/tracking) even though it came from New York State USA.
No need to say they dont want their Chinese electronic Back!
Dispute, Fight. DONT let them get away with "Smart Scam"...

Date of experience: January 20, 2023

Overview

Enence has a rating of 3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Enence most frequently mention customer service and return label. Enence ranks 7th among Service Marketplace sites.

service
145
value
133
shipping
104
returns
69
quality
144