website thubmnail of Enence
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Missouri
1 review
6 helpful votes
Follow Anny F.
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This company is a scam. DO NOT order from them. Ordered 1 pocket translator, but they charged me for 4 devices $220. Talked to a Yoshiko thru chatbot, because no physical number. She tried every which way to Not cancel my order after many times telling her I want it canceled. She said she'd send it over to the warehouse and they'll let me know in 48-72 hours (which would make it too late to cancel). Told her NO. Since she was ready to give me 50% off the total, and let me keep te 4 devices, that was their bottom line. She still would not cancel. Most expensive mistake for an item that is crap and will take 3 months to get here.

Date of experience: September 27, 2023
Michigan
1 review
5 helpful votes
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DO NOT BUY!
November 30, 2023

I immediately called to change my order from the 4 I mistakenly ordered to 1. (Still not sure this wasn't part of the scam!). I had to start a "ticket" which of course did not intercept the order. THEN I could not return them to Lithuania as they are considered electronics. I wasted about $200 and am really pissed about it. Do not buy these!

Date of experience: November 30, 2023
Washington
1 review
5 helpful votes
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Scam. Do Not Buy!
November 4, 2023

It's nothing more then a blue tooth speaker. The translation aspect is based on a 1star app that doesn't work. Customer service is a joke. And a return is not an option. Repeat, they will not let you return for a refund!

Date of experience: November 4, 2023
Spain
1 review
0 helpful votes
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Enence is easy to use! This works really good at translating Spanish to English and vise versa. The main complaint is with the battery life. Wish it could last longer since I am a heavy user.

Date of experience: June 7, 2022
Germany
1 review
0 helpful votes
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One of the standout features of Enence is its ability to translate conversations in real-time. This means that the device can translate spoken words almost instantaneously, allowing seamless communication between individuals who speak different languages. Great product and great performance!

Date of experience: April 6, 2023
Qatar
1 review
0 helpful votes
Follow Ammahrah H.
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Very functional features
January 11, 2022

Truly a very efficient and quality device which comes with very functional features! Travelling is made easy by Enence because I can easily communicate with locals of different languages. It has made my life more meaningful because I get to meet, make friends, and communicate with people from all walks of life.

Date of experience: January 11, 2022
Indonesia
1 review
0 helpful votes
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Pleased with this device
January 26, 2023

Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned. The Enence was also useful in helping us learn the correct pronunciation - we could listen and learn in advance. Recommend!

Date of experience: January 25, 2023
Germany
1 review
0 helpful votes
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Real deal translator
August 16, 2022

Effective in communicating with non-English speaking individuals that I deal with everyday in my work. My boss was amused that I am able to deal with this challenge by getting myself a translator device I can use as aid.

Date of experience: August 16, 2022
Canada
1 review
5 helpful votes
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Was looking into this product. After entering my credit card info, redirected me to other products that I couldn't decline. They automatically charged me for 4 products plus warranty and language app.
Tried to cancel order within 30 min of placing order and they said it was cancelled but got an email 2 days later saying they processed the order and ready to ship.
Now they want me to wait until my order arrives because it was too late to cancel 30 min after placing order by mistake. I also have to pay shipping and wait 14 days before they will look at cancelling this order. Buyer beware! This company is no good and I never even used the p[roduct.

Date of experience: December 9, 2023
MD
1 review
0 helpful votes
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Perfect gift
September 22, 2022

Got this perfect and amazing gift from my sister. Used this a couple of time in my travels. I can recommend this to anyone who has limitations in communicating to different languages. Perfect gift

Date of experience: September 21, 2022
France
3 reviews
0 helpful votes
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I heard about this from my travel club and thought to myself, Wow I don't have to learn the language yet I can still have a normal conversation with anyone in China. And if I go to Taiwan, the Enence will change dialects for me so I won't sound like a foreigner and get taken advantage of. Highly recommend especially for women.

Date of experience: December 23, 2021
Denmark
1 review
0 helpful votes
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I seldom use Enence but when I do, I always have that feeling of gratefulness because it helped me a lot in communicating. Aside from that, it is able to establish rapport. This device looks good and is simply aesthetic. Looks durable too.

Date of experience: February 9, 2023
Missouri
1 review
5 helpful votes
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I thought I had done my homework in looking for a good translation device because I saw the reviews (promoted as their #1 best translator) posted on this site bestconsumertech.com but I have to wonder if this site is also part of the success of this very lousy company with a very lousy product based in Lithuania. I have read the reviews here and will not try to return this device - the cost is exorbitant. This company and this website are scams. Lesson learned.

Date of experience: January 5, 2024
Florida
5 reviews
4 helpful votes
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I ordered 3 translators I wanted the language learning software only available on the order screen. They said to go back in and reorder, they would cancel my first order and check the box to order the language software I did. I called because they had not cancelled the first order as they said they would. I got billed twice and wanted to return the items. The return address is in LITHUANIA, even though they shipped the items from New Jersey. My bank said they can make any return policy. So I returned $40 items to Lithuania - still have not gotten the refund

Date of experience: January 10, 2021
Canada
1 review
2 helpful votes
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Not received
March 26, 2023

Never did receive this product. Contacted to complain, was told that it was past the time to report unreceived product (90 days). Had product order number, etc., but they "no longer had any record of the order". This was from before Covid, so I also no longer have the order (deleted out of frustration.) From China, of course. Be careful what you order. Even the reviews might not be real.

Date of experience: March 26, 2023
Australia
1 review
0 helpful votes
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Really, I'm amazed with Enence! I've had more than a week to test it out, and I must say that it is really quick and precise. This translator is fantastic and does a terrific job. The container and the product both have a premium appearance. I'm pretty pleased with it so far.

Date of experience: February 28, 2023
New York
1 review
2 helpful votes
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Rip off scam company!
April 13, 2022

Enence sent me a box of 5 Tvidler ear wax remover tools. I did not order them. They will only take them back if I pay the postage of 50 dollars to Lithuania. Then they will subtract a 15% restocking fee! So instead being out 59 dollars for something I didnt buy Ill be out near 100!

Date of experience: April 13, 2022
Virginia
1 review
0 helpful votes
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I just want the world to know that Enence worked amazing when I studied abroad and I would recommend this brand to anyone traveling to another country. It's simply useful and practical!

Date of experience: February 9, 2023
France
1 review
0 helpful votes
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A lifesaver
February 9, 2023

I'm really impressed! I've had the opportunity to test Enence for over a week and I must say that it is really fast and accurate. This translator is awesome and it works great. This device is a lifesaver to speak and understand a foreign language. Highly recommended!

Date of experience: February 8, 2023
Sweden
1 review
0 helpful votes
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Real 5 stars
April 12, 2023

I am one frequent traveller and Enence has always been a buddy for a long time. It's a very effective translator as experienced for one year now. Reliable and efficient in its purpose I highly recommend Enence! Real 5 stars.

Date of experience: April 12, 2023

Overview

Enence has a rating of 3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Enence most frequently mention customer service and return label. Enence ranks 7th among Service Marketplace sites.

service
145
value
133
shipping
104
returns
69
quality
144