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How would you rate Enence?
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Sweden
1 review
0 helpful votes
Follow Mila F.
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So far so good
May 11, 2022

So far, I have not encountered any unresolved concerns, staff were helpful. Took awhile to pair it to my phone, tested it out and it seems to work well. Still a work in progress.

Date of experience: May 10, 2022
Florida
1 review
2 helpful votes
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It's not a stand-alone unit as I expected, but requires a smart phone. It does not understand plain English input. Regularly misunderstands all of a phrase except maybe the last word. Translation (Spanish and Chinese) is wrong 99% of time. No voice output, only on screen to read. How does that help to learn a language? After a day of trying to get it to work, I decided to return it. My request was replied to offering a 20% discount, but I never could find out if that would be a money return or included in the 3 things offered with it. Included recipes, magazines and another health related product. I declined and was sent an RMA, to send the item to Lithuania. But, when I tried using 4 shipping companies, was told they can't accept Li batteries, Only UPS quoted $150. Customer service is worst I've ever seen. No phone numbers. Poor response after I rejected their 20% offer. I reported them to BBB, so will see what comes of that. Looks like I'm stuck with the POS. But I will tell anyone considering purchasing this POS. "DONT".

Date of experience: August 8, 2023
Netherlands
1 review
0 helpful votes
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A Good Buy
August 29, 2022

I brought it in the office and everyone in my workplace enjoyed using this Enence. My colleagues are of different nationalities and they said Enence can translate well. Phew! Good buy for me!

Date of experience: August 29, 2022
New Zealand
2 reviews
1 helpful vote
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I BEGAN USING ENENCE WHEN I STARTED TO TRAVEL AROUND DOING MY VLOGS ON YT. IT CAME IN HANDY AND IT ALWAYS BREAKS THE ICE WHENEVER PEOPLE HEAR THEIR LANGUAGE TRANSLATED BY THE DEVICE. IT SENDS GOOD VIBES AS ALWAYS. HIGHLY RECOMMEND!

Date of experience: March 2, 2022
Denmark
1 review
0 helpful votes
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Birthday Gift
August 24, 2022

I got one of this for my daughter's birthday. She's getting married and will be transferring soon to Mexico. I guess she'll be able to maximize this device.

Date of experience: August 23, 2022
Australia
1 review
0 helpful votes
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Efficient translator! I have been using this since last year and I am pleasantly surprised with its accuracy. Handy and so easy to use. I highly recommend Enence!

Date of experience: July 21, 2022
Australia
1 review
0 helpful votes
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Grateful to Enence
December 29, 2022

This Enence translator has literally saved my life, and I've been using it every day in this country where I've been living for the past year. Thanks a lot, Enence. I'm grateful!

Date of experience: December 27, 2022
New Zealand
2 reviews
3 helpful votes
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Scam
June 30, 2023

In the promotional material the fact that you have to have the app open on your mobile phone is never mentioned. Whats the point. Just get a translation app on your phone. Not happy I fell for this.

Date of experience: June 30, 2023
New York
1 review
3 helpful votes
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Worst software and customer support
October 10, 2023

Everyone please don't fall to this company. It's a scam. I received this product with high expectation yet the apps for this translator was outdated and the company didn't provide any solution on it. Therefore, this translator was useless without the app installed in your phone. When you try to return it, they delayed your process by not answering your call or email. Finally you got the RMA and you realized it was a company called UAB Orbio World from Lithuania. You have to pay for the return shipping cost. The product itself cost $89 including shipping. Yet the return shipping from USA to Lithuania is $159 with tracking number either by UPS, Fedex or USPS. I believed they try to make people keep the device without returning to an oversea warehouse in Lithuania even the device is defective or the app is not working. Please don't buy this device from their official website. Just go to amazon and purchase it over there and it's much better price, customer service and plus faster and free return if you are amazon prime member. I learned a huge lesson.

Date of experience: October 10, 2023
Australia
1 review
0 helpful votes
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This translator does the work! I love it as it has always been a big help to me in my work. Durable and easy to use, I carry it with me everyday. Thanks for this!

Date of experience: May 18, 2022
Ohio
1 review
0 helpful votes
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Just okay
April 13, 2022

For this translator to function, you need to connect to its app on the phone in the presence of wifi. Need to get a subscription too. Works just fine.

Date of experience: April 13, 2022
Austria
1 review
0 helpful votes
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Enence is a big help
September 2, 2022

This Enence translator has been a complete lifesaver and it has worked very well in my everyday use here in this country where I currently reside for a year now. Big help, Enence. Thank you.

Date of experience: September 1, 2022
New Zealand
1 review
0 helpful votes
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Compact size
May 3, 2022

Size is very compact. I like it that it has a long battery life and it is an excellent product for the price. I usually use it for shorter and casual conversations – very effective and helpful.

Date of experience: May 2, 2022
Austria
1 review
0 helpful votes
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It is effective
March 17, 2022

It is effective. You need to speak with a louder voice so it will be transceived clearly by the device and it can emit a clear translation. It works well in most situations and I highly recommend it.

Date of experience: March 17, 2022
Germany
1 review
0 helpful votes
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I was blown away! In addition to talking with someone in another language, it allows you to hone a language you are trying to perfect. Quite a good buy! Thanks!

Date of experience: May 3, 2022
Canada
2 reviews
0 helpful votes
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I trust this brand since I have been using this for the longest time. Always a big help in communication language barriers. I count on this all the time.

Date of experience: September 29, 2022
Sweden
1 review
0 helpful votes
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Perfect for me
July 20, 2022

This is very important for me as I always travel. Grateful for stuff like this which is a big help for people like me. Easy to use and very handy.

Date of experience: July 19, 2022
New York
1 review
0 helpful votes
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It's easy to use and it's able to understand voice well. Easy switch to any language preferred. I use it frequently and it has always been very convenient.

Date of experience: November 21, 2022
Netherlands
1 review
0 helpful votes
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I find this Enence device amazing! I am only using it every time I am in Mexico. I have finally been able to talk with the people there and they can converse back! I love this product!

Date of experience: July 14, 2022
Austria
1 review
0 helpful votes
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Thumbs up, Enence!
June 29, 2022

Works so great during our travel. Happy and satisfied with this easy to use translating device. Thumbs up!

Date of experience: June 28, 2022

Overview

Enence has a rating of 3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Enence most frequently mention customer service and return label. Enence ranks 7th among Service Marketplace sites.

service
145
value
133
shipping
104
returns
69
quality
144