website thubmnail of Enence
How would you rate Enence?
grey star
grey star
grey star
grey star
grey star
New York
1 review
2 helpful votes
Follow Z M.
Unfollow Z M.
Send Message
Share Review
Report Review

Bad return policy
June 8, 2024

I wanted to return some translators purchased and the address to return is in Lithuania- it costs about $500 for shipping! However, goods were sent to me from a warehouse in New York. I called and tried to reach a solution with Enence but was told "I'm sorry but unfortunately the merchandise must be return to Lithuania." What a deterrent for customers to bear the loss because returning is very costly! And the post office told me the address they have in Lithuania is listed as suspicious. Be careful - this company is not reliable - not purchasing from them ever again.

Date of experience: June 8, 2024
Florida
1 review
6 helpful votes
Follow Paul S.
Unfollow Paul S.
Send Message
Share Review
Report Review

I was given a translator for a Christmas gift. I can not get the app to download and open up on my Galaxy S23 phone. I have spent over 2.5 hours on the phone with Enence customer serve people who don't know what to do. The first one told me to wait 24 hours and it will work, I waited. I was told to fill out a form and someone from technical would call me. THEY NEVER CALLED. I am trying to return the translator so my daughter can have her credit card charge refunded. This is almost impossible. I guess I am stuck with a useless product.

Date of experience: January 8, 2024
Illinois
1 review
7 helpful votes
Follow JAMES S.
Unfollow JAMES S.
Send Message
Share Review
Report Review

SAD EXCUSES AND NO REFUND
November 14, 2022

I bought about 6 months ago and quickly knew it would not work independent of my phone. So, I contacted what they call customer service. Bad. Days go by. Another call, days later. Finally I speak to someone who tells me how to return. It was sent from New York. BUT, I had to sent to Lithuania! Plus $20 postal fee to ship overseas. More weeks go by, I call the Enence so called customer service. Days go by. They had a record of my return but said I had to prove I returned it. I should have bought on Amazon because they make sure you get your money back. I am still waiting. They said they would call back but NO CALL! I have a picture of the envelop. Maybe some day someone will return my money.

Date of experience: November 14, 2022
Germany
1 review
0 helpful votes
Follow Paloma B.
Unfollow Paloma B.
Send Message
Share Review
Report Review

Tried this translator and it worked well! Brought it with me in my most recent vacation and I had fun using it. Glad that it is easy to operate because I'm no tech savvy! Thumbs up for enence!

Date of experience: December 13, 2022
Bulgaria
10 reviews
59 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Send Message
Share Review
Report Review

New phone Android 12.0 Mobile Tablet Smart Phone.
I have downlowded the Muama Enence app on to the phone.
This contected the same as the old phone with bluetooth.
But when the silver device is used by pressing me nothing happens so when you press the green speaker sign shown on the phone it speakes through the silver device and the only other way the other person can speak back is by pressing the red speaker symbol on the phone.
The silver enence device button me and other button for other person just do not conect which is the same as with the old androids. 8 months trying to get it work with customer service since the programe update which stoped it working video sent to Customer service rep after buying a new android 12 but still same problems as does not work as the sales vidis show.
Friday I phoned the USa telephone and had a lengthly chat with a person about the situation and explaining exacly the the issue is stems from the updating apps in January and where Customer service rep in May emailed after recieving the replacement from April this now need Android 10 or 11 or higher to now work. So I bought a Android 12 which arrived after customs dela 14 days ago only to find the exact same problems that the enence silver device buttons do not allow translations, only the android green button detects voice then the spech is audio from the silver device all of which is shown in the vidio maid and supplied to you and still no answers. https://youtu.be/FCFz3SRczaE

Date of experience: September 20, 2022
Germany
1 review
0 helpful votes
Follow Gavin T.
Unfollow Gavin T.
Send Message
Share Review
Report Review

Alt er godt og glat
April 8, 2022

Alles gut und reibungslos, kein Problem während meiner Nutzungszeit aufgetreten. Ich trage es mit mir die ganze Zeit vor allem in meine Reisen. Fünf Sterne für diese.

Date of experience: April 7, 2022
Ecuador
4 reviews
1 helpful vote
Follow Maria Angeles A.
Unfollow Maria Angeles A.
Send Message
Share Review
Report Review

Enence
June 18, 2024

I must say that the experience has been incredible. From the first moment, the translator's interface stood out for its simplicity and ease of use. Everything is designed to be intuitive, allowing for seamless navigation, even for those who aren't very tech-savvy. The speed with which he translates the texts is impressive; In a matter of seconds, I can get accurate translations of entire paragraphs, which is extremely useful for my daily needs.

Date of experience: June 18, 2024
Philippines
2 reviews
1 helpful vote
Follow Isaac S.
Unfollow Isaac S.
Send Message
Share Review
Report Review

As someone who travels frequently for business and leisure, the Enence Translator Instant Translator has been a game-changer. It translates my speech in just 1.5 seconds, making communication in 36 languages incredibly efficient. During a business trip to Tokyo, it seamlessly bridged the language gap, impressing my local partners and facilitating smooth discussions. Additionally, it enhanced my travel experience in Italy by allowing me to engage in meaningful conversations with locals.

Date of experience: June 18, 2024
VE
2 reviews
0 helpful votes
Follow Williams R.
Unfollow Williams R.
Send Message
Share Review
Report Review

I love this product
June 18, 2024

Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned.

Date of experience: June 18, 2024
Philippines
5 reviews
2 helpful votes
Follow Ken A.
Unfollow Ken A.
Send Message
Share Review
Report Review

This real-time two-way translator is like having a magic wand for conversations. Just press a button, speak, and it translates in 1.5 seconds. The battery lasts for days, and the sound is crystal clear. It's super easy to use and makes talking to anyone in the world a breeze.

Date of experience: June 18, 2024
VE
1 review
0 helpful votes
Follow Ryan K E.
Unfollow Ryan K E.
Send Message
Share Review
Report Review

The Enence device is truly impressive in its ability to accurately and quickly translate speech from one language to another. Its advanced technology and user-friendly design make it a valuable tool for breaking down language barriers and fostering communication between people of different linguistic backgrounds. The Enence device deserves praise for its innovative approach to language translation and its potential to bring people closer together.

Date of experience: June 18, 2024
Haiti
1 review
0 helpful votes
Follow Ismaika J.
Unfollow Ismaika J.
Send Message
Share Review
Report Review

Enence is a marvel of modern technology, seamlessly bridging language barriers with its intuitive design and impressive accuracy. As someone who loves to travel and connect with people from diverse backgrounds, Enence has become an indispensable companion. Its real-time translation capabilities have effortlessly transformed conversations, turning unfamiliar languages into bridges of understanding. The sleek, compact device fits easily into any pocket or bag, making it ideal for spontaneous interactions wherever I go. Enence has truly redefined communication for me, offering not just convenience but a deeper appreciation for cultural exchange.

Date of experience: June 18, 2024
Serbia
7 reviews
2 helpful votes
Follow John E.
Unfollow John E.
Send Message
Share Review
Report Review

As someone who frequently travels for both business and pleasure, this device has been of great help. It's incredibly easy to use and fits perfectly in my pocket, making it super convenient to carry around. During my recent trip to Japan, I found myself in situations where language barriers could have been a huge issue, but thanks to the Enence translator, I navigated them with ease. Whether I was ordering food at local restaurants, asking for directions, or engaging in casual conversations, the translator was quick and accurate. The instant translation feature is impressive and saved me so much time and effort.What stood out the most was its versatility. It supports multiple languages, which means I don't need to worry about communication issues regardless of where I'm traveling next. The battery life is also commendable, I used it extensively throughout the day and didn't have to worry about recharging it constantly. This device is worth every penny!

Date of experience: June 18, 2024
Madagascar
2 reviews
0 helpful votes
Follow Liva R.
Unfollow Liva R.
Send Message
Share Review
Report Review

Enence.com is a fantastic online platform for language translation devices that truly delivers on its promises. As someone who frequently travels internationally for both business and leisure, I rely heavily on clear and accurate communication. Enence.com offers a wide range of high-quality translation devices that are easy to use and incredibly effective. The devices are sleek, compact, and boast impressive translation capabilities across multiple languages. Whether I'm navigating a bustling market in Tokyo or negotiating a deal in Paris, Enence.com ensures that language barriers are effortlessly overcome. Their customer service is also top-notch, providing prompt assistance whenever needed. Overall, Enence.com has become an indispensable tool in my travels, making communication seamless and stress-free. I highly recommend Enence.com to anyone looking for reliable and advanced language translation solutions.

Date of experience: June 18, 2024
Croatia
1 review
0 helpful votes
Follow oliver p.
Unfollow oliver p.
Send Message
Share Review
Report Review

Great
June 18, 2024

The Enence Translator is a game-changer! This incredible device effortlessly facilitates seamless language communication, accurately translating spoken words in real-time. Its sleek design and user-friendly interface make it a breeze to operate, and the advanced algorithms ensure accurate translations even in complex conversations. I've used it while traveling abroad and have never felt more confident in my ability to connect with locals. The Enence Translator has been a lifesaver, allowing me to immerse myself in new cultures and experiences without language barriers holding me back. I highly recommend this innovative device to anyone looking to expand their global connections.

Date of experience: June 18, 2024
Madagascar
1 review
0 helpful votes
Follow Ratsimandresy I.
Unfollow Ratsimandresy I.
Send Message
Share Review
Report Review

My experience with ENENCE products has been impressive. The translations are accurate, and the device is user-friendly, making it invaluable for international travel and cross-cultural interactions. Highly recommended for frequent travelers.

Date of experience: June 18, 2024
Madagascar
1 review
0 helpful votes
Follow Kaloina F.
Unfollow Kaloina F.
Send Message
Share Review
Report Review

Satisfied customer
June 18, 2024

I was impressed by the number of languages supported by Enence. Whether traveling in Asia or Europe, it covers all the major languages and more.and i am impressed by the battery life. A full charge allows me to use it throughout my trips without any worries.

Date of experience: June 18, 2024
Saudi Arabia
1 review
0 helpful votes
Follow Juhi R.
Unfollow Juhi R.
Send Message
Share Review
Report Review

Excellent Translator
June 19, 2024
Updated review

The Enence Translator is like a magic box that helps you understand other languages instantly. It's super useful for travelers because you can talk into it and it tells you what someone else is saying in your language.It's really good for everyday conversations.

Date of experience: June 19, 2024

Excellent translator
June 18, 2024
Previous review

The Enence Translator is like a magic box that helps you understand other languages instantly. It's super useful for travelers because you can talk into it and it tells you what someone else is saying in your language. You don't even need the internet all the time, which is great when you're in remote places. It's really good for everyday conversations.

Date of experience: June 18, 2024
Philippines
2 reviews
1 helpful vote
Follow Pink P.
Unfollow Pink P.
Send Message
Share Review
Report Review

I have acquired it and it works perfectly for me, it has a great design and excellent quality, i like it because it helps me with the translation of words in any language, it is an easy device to carry everywhere, really i love it as they promote it of great quality and it has given me positive results since I acquired it, it is a very serious and reliable page, my order came very quickly and I recommend it to my friends.

Date of experience: June 18, 2024
Morocco
5 reviews
1 helpful vote
Follow Mary c.
Unfollow Mary c.
Send Message
Share Review
Report Review

The translator is AMAZING. I called my sister as soon as I tested the translator. She will be ordering one as well. This will make our travels so much easier.

Date of experience: June 18, 2024

Overview

Enence has a rating of 3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Enence most frequently mention customer service and return label. Enence ranks 7th among Service Marketplace sites.

service
145
value
133
shipping
104
returns
69
quality
144