eMag.roReviews 44

We applied to become a seller on eMAG Marketplace and received login credentials to complete registration.
However, after submitting all required information, we have received no communication or updates for more than a week. A representative from eMAG Bulgaria even called to inform us that they are not responsible for our onboarding and that someone from another department would contact us — which never happened. This lack of follow-up and transparency is extremely unprofessional for a marketplace of this scale.
Other international platforms such as Amazon or eBay process and communicate with new sellers within hours, not weeks. If this is how eMAG handles new business partners, it raises serious concerns about the efficiency of their seller management.
We hope eMAG reviews its internal onboarding process to avoid wasting the time of legitimate, experienced businesses willing to work with them.

I purchased a Phone more than one month ago, eMag didn't ship it claiming they don't have stock. Next day after I canceled my order more than one month pending, miraculously the phone appears in stock again. Scammers, stay away!

Almost every purchase is delivered by separate entity with separate charge for the items leaving other warehouses than eMag. Is a complicated and costly system but I dont have an alternative.Multiple issues with the Visa card. Discovery not accepted. A headacke.

You should be ashamed of yourselves!

Ordered a lot from them, i thought things will go smoothly since Emag it's so well known, i guess it was my mistakes to trust them. Never again.

Emag ceea mai mare hoție și cămătărie din România după bănci.
Asa de mincinoși sunt ca nu esti nici măcar lăsat sa îți spui părerea despre un produs cumpărat de la ei decât dacă este un lucru pozitiv...Nimic negativ nu se aproba. Măgărie și hoție. Îmi este scârbă de Emag.

Emag favorizeaza anumiti vanzatori de pe pagina emag.ro,eu vreau sa cumpar un produs de la un anumit vanzator si imi pune in cosul de cumparaturi produsul de la alt vanzator care ste un pic mai scump.Nu este corect de pe pagina emag.ro,eu vreau sa cumpar un produs de la un anumit vanzator si imi pune in cosul de cumparaturi produsul de la alt vanzator care este un pic mai scump.Nu este corect.

They lack of any kind of professionalism when it comes to delivery.
They are well trained to collect your money only.
I had many orders with them, but i stopped totally due to this annoying lack of professionalism.
Many times it happen they don't deliver the orders on the day are supposed to, the driver does not even inform you when he will deliver.
Sometimes he will just call and say, hey, i am here...when im not even home.
Other times the driver will call to tell me i am coming today but i don't know what time ( he doesn't come of course, waiting again for next day to stay isolated in the house waiting for Mr. Delivery guy).

Comanda nu mi-a fost livrata, pe awb apare livrata. Am contactat serviciul cu clientii si de 3 saptamani astept solitionarea, sa primes doar termene cu promisiuni de care nu se tin.

Horror services. I don't recommend emag. They are not serious nor professional. They send something else and they don't respect clients. When communicating with them, the experience was rather unpleasent. They don't refund the money you paid, but less.

As a seller things a horrible. Any can leave fake feedback and can lie that the order is not received. You can wait for more than 6 months to get an answer from the message center or maybe you will never receive an answer. Is very sad that those people hold the marketplace in Bulgaria and Romania and over the years things going worst. As a buyer, you can not see the shipping company, and you can not choose the delivery office, 10-12 years they could not fix that...

Many deliveries with wrong items
Each product comes with its delivery charge (if you order multiple items - each comes with separate shipping cost)
Paid $100 for Genius shipping a year - supposed to not charge you again for multiple orders. But guess what? THEY DO! They don't give a sxxt on the Genius promotion.
They cant take payment for my orders with Canadian valid CC and deny orders but they do charge my same card for annual Genius "free" $100 delivery system... Bunch of A-holes - never deal with them! EVER!

I wanted to buy a set of metal plates and it didn't come after 2 months of ordering. I do not recommend buying on eMAG at all everything! Never going to buy it ever again!

They do not deliver the order but take your money in advance, on a top of that do not answer calls and emails. Outrageous! Stay far away from them

Worst experience of customer service and solving issues! Battling for months for a simple retour and their courier service SAMEDAY! Horrible!

SCAM. ALL THEY WANT IS YOUR MONEY.
Customer care is so bad, they allow you to order products that are not on stock, there is no communication.

Please save your money and nerves

They have a payment application that allows you to pay later for your product. However when due date came, I made the payment manually, just to be charged again for the same product the amount 3 times consecutively in matter of minutes. Order number *******

These clowns will list products they do not have in stock, will gladly accept your order and will delay it with weeks without any communication on the status. When contacted, they will say they have no information because the product is not sold by them and will tell you you will have to wait an unspecified time in addition. Do not buy from these Romanian scam artists do not trust them and avoid them at all costs.

I bought a product, but received a different one, after more than 2 weeks of waiting they still haven't come after the product that I didn't order...
I will never again order from them!

They do not care about sellers at all, do unprofessional decision about product placements and just freeze your products in their warehouses. There are a lot of more reliable sales channels. My advice is to avoid selling there because you just lose money here.