ElvolineReviews 30

Booked and paid for a B&B hotel at Disneyland Paris on Monday April 14 (2 adults and 2 children) for Monday 22-4 through Friday 26-4. On Saturday the 20th at 5:57 pm we receive an email that the hotel is fully booked. We were offered an (too good to be true) alternative, to which we had to respond quickly because the room had not been registered. So we send a response within 1.5 hours, accepting the offer and asking for confirmation.

Unfortunately, we could no longer get in touch with Elvoline, by phone or by e-mail. Only Sunday afternoon e received an e-mail that Elvoline has forwarded our request to the alternative hotel. But again we did not receive confirmation of the booking.

At Sunday 5 p.m., the day before departure, we then contacted the alternative ourselves. Nothing was received here from Elvoline, which we also got confirmed by e-mail from this hotel.

Late in the evening we are forced to book a hotel elsewhere, of course much further away from Disneyland. As a result, we had to incur extra costs every day (fuel and tolls) and were unable to use the shuttle service.

Yes, we received the money back, but booking via Elvoline: never again!

We booked a hotel room 3 days before arriving in London and got a confirmation from Elvoline.
After 1d we got informed that Elvoline wasn't able to get a room from the hotel we chose and offered another one (double the distance from sights we wanted to visit and with lower ratings).
We called and asked for a different offer. One day after that we were offered a hotel, comparable to the one we originally booked. We agreed to take this offer.
On the day of our flight we received an email, telling us that Elvoline (again) had not been able to get the room confirmed by the hotel and we would get our money back.
Therefore, 3 days after booking a room through Elvoline, we ended up not having a reservation at the day of our flight to London.

ELVOLINE is a scam & RIP OFF

Their promises are empty. They promise money back cancellations, then use a heap of tech jargon to smoke screen you so that they can "get away with" not refunding you.
And I quote "the European laws does not allow us transfer your money from reservation to reservation"
And excuse like "the automatic system cancelled the reservation " and "unfortunately we are unable to reinstate or refund your reservation" they replied in an email stating..." A cancelled reservation can not be reinstated in all circumstances... it is technically impossible."

WARNING - Dealing with these guys is chucking money away

I really wish I'd seen these reviews before I made my booking.
I booked at the Hilton Syon Park for the 14th July 2018. When I arrived at the hotel (after a 5 hour drive in sweltering heat), they had no knowledge of my booking. I had the confirmation number and print out but they still couldn't find anything on the system.
After the hotel had spoken to gta and Elvoline, it seems that Elvoline had 'booked' a room without actually confirming this with the hotel. They did offer to put us in another hotel in central London (not where we wanted to be as we were attending a concert at Twickenham Stadium). And by the time we would have got to said hotel our concert would have already started.

They have offered a refund, but quite frankly that doesn't cut it. My husband and I couldn't have a drink and enjoy ourselves as we had to share another 5 hour car journey back home!

I booked into a lovely resort in Cuba for four days over Christmas (22-26 Dec 2017) and was really looking forward to it. On 20th Dec this shocking excuse of a company with hideous customer services cancels my hotel.

On 19th they asked if I would transfer to a cheaper hotel and I explained that the reviews were bad and I didn't book it in the first place because it looked sub standard. I said I was really disappointed and hoped they could do better. Instead of replying to my email and continuing the conversation they simply cancelled my booking and said that because I had refused it was done automatically. I replied as soon as I could saying they had misunderstood but they refused to reverse the process leaving me completely stranded.

Really appreciated being alone in Cuba already with poor access to wifi and being told that the best part of my trip had been cancelled leaving me with no time or money to make decent alternative arrangements in time for Christmas. Extremely disappointed.

Absolute crooks. Booked Travelodge Inn & Suites in Kissimmee, FL on 12-8-2017 they deducted the money from my account. They then sent me to a page stating they did not actually have that room. Called their customer support number, was told that there was only a single person working there, and he refused to help. I asked to speak to a manager, was told the manager was only in on mondays, and he would not help me either. He then stated the money would be refunded to me when their system felt like doing so, it has not been, at all. Called PayPal and was told I had to wait 7-10 days before escalating it to a fraud claim. Had to go to my card issuer to resolve. This is a criminal operation, period.

Booked 3 rooms for 6 people in Kissimmee Florida for September 23, 24, 25 -2017 at the comfort inn main gate.
Left the first night we got there due to filthy walls, carpet, stains on chairs, white pest powder on bathroom vanity, foul smell etc. etc, but the number one reason was bugs (cockroaches) in the room.
The hotel was in a sold out situation so moving to another room was not an option.
Front desk said they could not refund money as I had to contact the party I booked through - Elvoline.
Well it has been almost two months going back and forth with comfort inn management in Florida their head office and Elvoline and now Elvoline tells me a complaint was never registered at the front desk - are you kidding me?
We have been getting the run around since the complaint was made at the front desk when we vacated with well over 24 e-mails flying back and forth but now both the comfort inn and Elvoline have washed there hands of this whole situation and pretend like they had no idea on what took place.
Do yourself a huge favour and stay away from the comfort inn and Elvoline booking at all costs!