Kevin D.

Booked 3 rooms for 6 people in Kissimmee Florida for September 23, 24, 25 -2017 at the comfort inn main gate.
Left the first night we got there due to filthy walls, carpet, stains on chairs, white pest powder on bathroom vanity, foul smell etc. etc, but the number one reason was bugs (cockroaches) in the room.
The hotel was in a sold out situation so moving to another room was not an option.
Front desk said they could not refund money as I had to contact the party I booked through - Elvoline.
Well it has been almost two months going back and forth with comfort inn management in Florida their head office and Elvoline and now Elvoline tells me a complaint was never registered at the front desk - are you kidding me?
We have been getting the run around since the complaint was made at the front desk when we vacated with well over 24 e-mails flying back and forth but now both the comfort inn and Elvoline have washed there hands of this whole situation and pretend like they had no idea on what took place.
Do yourself a huge favour and stay away from the comfort inn and Elvoline booking at all costs!