eGlobalCentral

This company is a putrid den of thieves who should be put out of business. I ordered and paid for an ipad and on tracking my order, Yodel said it had been delivered. Lying sons of $#*!es. Contacted Eglobal and they told me that yodel had delivered so the case was closed. Recontacted yodel who admitted the parcel had been returned to their depot and they would call me back. Never happened. Yodel then said they had lost my goods and would refund if Eglobal contacted them. Eglobal do not answer my emails. They are scum who should be avoided at all costs. VISA now refunding me. God bless Visa..

Misleading and onerous return policy. They advertise the 30-day money back guarantee, which is a joke. I ordered a phone and it would not work with my carrier's 4G. Carrier and manufacturer blamed each other.
RMA approved, but I had to pay $48 to ship it back to Hong Kong because they have to receive it within 14 days. I forgot to include the headphones, which is my bad, but they denied the return because I did not keep and return the plastic film that came on the screen.
Now, they want $25 to ship the thing back to me. So the phone doesn't work on 4G and I'm out an extra $75. Definitely won't use this site ever again.

I was a little apprehensive spending as much as I did but I'm glad I did. Remarkably, the item I purchased arrived only 3 days after I ordered it and it arrived in nice shape. I would recommend eGlobal.

I was really scared while reading all the bad reviews after purchasing my Nokia 6.1 Plus from EglobalCentralAU... I then kind of panic when the order was sitting on Processing for a week and bombarded the support with emails... At the end, my order was placed on the 20th of November and received on the 4th of December in Perth Australia, not bad at all.
I'm very happy and would probably order again from them, the phone is excellent, works perfectly fine with Dodo here in Australia and it was by far the best price I found from anywhere.
Don't be too scared if it takes a bit of time to process, it is a serious website for sure.

Ref. Order No #EWECEUB*********

Ordered items in the past from Eglobal and put the delays and desperately poor customer service to it being a busy xmas season.
Ordered an iPhone for my daughters birthday as her old phone is broken and a replacement was badly needed
Item was tracked and shipped, with a significant delay, then went missing in the courier final depot.:(

The courier company investigated and responded very promptly, but Eglobal have been an absolute n utter disaster, they ignore email, haven't contacted the courier, and a month after order date, I still have no phone, and no communication from eglobal >:(

So today I've had to start a claim through my bank to try get some sort of action.
Out of pocket for the cost of the phone over a month and no phone to show for it... and a very upset daughter, cant even get another phone until this original mess is sorted out.

Moral:
NEVER BUY FROM THESE MESSERS... they have no clue what customer service is.

I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. When I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. In the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. It's unbelievable. Don't take the risk. Buy somewhere else!

Im the uncle of the 1st complaintant, she had ordered these two net books for my nephew and neice for christmas, when i ordered mine i thought it was a good deal as i am disabled and did not need a monster lap. The damn thing quit working so i called the support to find out what could be done to fix it. Of course i got answering machine, and have not got a return call as of yet. Something needs to be done, but you can't get these crooks to call you back david

Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.

The camera came defected, i tried to solve a problem with this pathetic shop, they instructed me to download a new hardware. I also tested the camera underwater. The water came in and it stopped working. I contacted with resolution centre but they said that they don't get responsibility for any equipment, even that manufacture said that is waterproof. I had to escalate a problem with paypal. The Return address is in Honk Kong, it cost me £30 pounds to ship it. Another problem is with sending goods containing a battery to Honk Kong. Anything having battery is listed as restricted. What I can say, resolution team is not pleasure, troublemaking, not helpful. Pay slightly bigger money and make sure the item is actually in UK and returning item goes to UK address ONLY. AVOID AVOID AVOID.

So I am not real sure about the negative reviews. I ordered the Garmin Fenix 5x watch and received it in 3 days with emails and updated tracking info the entire time. No one in U.S. had this watch at the time and I emailed eGlobal to make sure they actually had product. I received email back saying they did indeed. I almost decided not to order because of negative reviews. I am glad I listened to the positive reviews. The watch is brand new and original. Cheaper than U.S. prices. No extra prices were added. It came from Hong Kong to Cartersville Ga in 3 days via DHL. I cannot say that a return would not be difficult going back to Hong Kong. If I were you and your on the fence make sure what you order is what you want without a doubt. I think this company is totally legit however as stated returning is going to be a pain most likely. Hope this helps. I will use them again without a question.

My children almost did get a Christmas 2010. I placed my order on 12/12/10 and this company took my money plus and extra for 2 to 3 day shipping on 12/12/10. They had all my money tied up and did receive my order until 12/24/10, by that I wasn't sure I was even going to get my order. I took out a loan so my children could have christmas. When I tried to reach this company all I could get was is that the order was unshiped, until 12/23. I will never order from this company or the internet again. I have sent my order back and if I don't get my money back, I'm going to turn it over to an Attorney

After purchasing Samsung note 9 from eglobal was happy it arrived within 3 days. From then on that's when everything went wrong. After turning on device and setting up I discovered the device was faulty with screen issues. Took it to Samsung here in Melbourne but was informed they could not swap it as it is an international model and would have to be sent back to country of origin to be replaced. They did tell me the product was definitely faulty and they would have exchanged if it was an Australian item.
From there I registered it with eglobal return policy. This is where they give you the run around. After a couple of weeks of having to convince them it's faulty they sent a courier to pick it up. In 4 days I received a message saying the phone was received and was under inspection. In the next 2week's with repeated requests I still had no answer or reply.
Luckily I paid through pay pal and took the matter up with them. Funnily enough they suddenly replied saying yes the phone is faulty and would be replaced once they received my address which they already had numerous times. Again this was just another tactic. Finally after the case was left to run with PayPal I am getting a refund through them as they also have had no success dealing with eglobal.
The moral is don't deal with these cheap companies. They are all good if you have no problem. But if you need to return for any fault don't expect to get any service just a waste of your time.

Dear Customer,

Thank you for your message.

With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit.

For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. EGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.

Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount.

Should you have any further inquiries, please feel free to contact us.

Best Regards,
EGlobal Central EU.
Can you believe it? I pay over 660 for the phone and they offering me 22. Scammers, don't buy form them.