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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was a little bit disappointed the price changed 3 times when i started to pay. This was not a problem because it was not by much.
The booking don with good price but force me to be prime member and tell me I can cancel it later but later on tell me the only way to cancel it by calling certen no. But it is defical for me because I'm in other country and my English not good why I can't cancel it through the sit why you make it deficalt.
Dear Ghassan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Even if the site offers the best options for affordable transportation and accommodation, there are some undesirable areas such as… booking the flight for a certain amount of money and spending a lot of time filling in the form., and choosing a seat in the plane costs more and checking up at the airport another amount of money. If I have known that my flight booking costs me more money. I have not used the site.
Dear Mirela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Durante la compra hubo detalles del boleto que me confundieron, decía que podía llevar maleta pequeña que yo entendía mochila, por lo que quise comprar mi maleta de mano adicional y no se me permitía de esta manera yo me confié en que la maleta pequeña era la de 12 kilos, cuando veo mi reserva final no tiene ninguna maleta incluida. Con respecto a la suscripción en en ningún momento especifican que es obligatoria por un año, ademas quiero cancelar y no hay manera en la pagina de hacerlo. Ahora todo el pasaje me sale mas caro, no hay ningún ahorro.
Estimado/a Migrey:
Lamentamos mucho que su experiencia con nuestro servicio al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no se ajusta a nuestros estándares de calidad, algo que nos tomamos muy en serio.
Hemos revisado su caso para verificar que, en general, se cumplieron los estándares de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión.
Atentamente,
John
Equipo de Atención al Cliente
The email for checking in directed me to East Horizons Website which is terrible.
I eventually thought to try Aer Lingus where I found everything I needed
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you, received confirmation but usually I do not get the TICKET number which I need if I need to contact the airlines. So, I would appreciate always receiving the long number e-ticket as well.
This is the first time I have used edreams. I very rarely travel so don't have much experience of what to expect and doing everything remotely feels very unnatural
This is by far the most straight forward, no nonsense site for booking all your travel needs. It just helps you get the job down without any faff.
Booking was easy & excellent, great flight time and price offered. I have received a few emails about going to Tway (the airline) to check in but when I do that, it's in Korean with no translation. I'm hoping that the translation will appear nearer to the flight date.
Dear Bernadette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
While booking my trip I also paid for extra automatic check-in to prevent overbooking (had this one time), but there is an issue with completing information for it. It said that I can't check in online because of my Ukrainian nationality. I didn't get any proper reply and help chat didn't help with my issue.
Dear Iryna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Time cost, Money cost and Lowest price until you click then transitions to the Highest price. Sadness disappointed and looking for a peaceful, harmonious and fair exit. I would like my airfare back 100%. You can keep the member fee and all the monthly fees. That is my fault.
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't get my ticket and I had to call the airlines directly... even now I doubt whether the money was deducted from the account.And before it's deducted I cannot get my proof of payment
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I searched and found a good deal, then 1/2 way through thought I should check the app for additional deals/coupons. But couldn't without losing progress. Would be nice to save all progress & flip through tabs at the bottom.
Súper buena hasta el momento no tengo quejas
🤔 🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔
Estoy satisfecho seguiré ocupando está aplicación
Fue fácil buscar y encontrar el vuelo que cubría nuestras necesidades. Una vez elegido el vuelo es bastante complicado terminar de concretar la compra por la cantidad de adicionales ente los que hay que elegir. Me gustaría que al inicio de la compra ya aparecieran los precios totales con los adicionales básicos para cuando uno quiere cerrar la operación no encontraerse con alguna sorpresa por la variación en el valor del pasaje
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team