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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Didn get any issues and have a good experience booking my fly with you and I will used you again
Dear Hector L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Greatehshdhdhshahahhnnahahahajajdjdjsjajajsksksksksksks
Dear Ljiljana S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
It was fast and easy to navigate in my iPhone. Pricing of the flights and hotels are reasonable.
Dear Mercedes R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Good experience without setbacks. Several options with flights for any necessities.
Dear Luis M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Hi,
I just purchased a ticket which is $1070. 87, but it shows on my bill is $1729. 05. Is this cheating?
Good and fast process, received email notification in few seconds. Price is cheaper than others
Dear Noraziah Z,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Todavía no me mandan código aerolinea
Entonces me parece que no está del todo bien el servicio entregado, la compra fue oportuna su confirmación tomó 24hrs y como decía aun hay información pendiente. Espero recibir estos datos, pero en general fácil usarla. Te diremos que ver cómo se da todo más cerca de la fecha de viaje
I have never used this used eDreams previously but so far I have had a good experience.
Dear Matthew Q,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
They help me a lot with to solve a problem that I have with the app, that made me buy a 2 tickets for me at the same flight!
Im super grateful for the suport service by Idream!
Thanks a lot again!
Dear Lorena L,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The owner of the account is Artan Muftiu, and before logging in, the name Artan appeared. Now after Artani ordered the ticket for Yllka Plasari, the credentials have not changed, but Yllka appears as the owner after logging in.
Yllka Plasari is a traveler but not the holder of this account. Yllka Plasari has another account with other credentials.
So I will change the name below nga Yllka Plasari to Artan Myftiu, since I own the account and the email came in my privat email (*******@bluewin.ch)
This is very strange while the service is perfect.
Dear Artan M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
E-dreams is the most flexible and cheap, thank you
Dear Natela U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I just have to wait for my travel tickets, perhaps is to early?
Thanks.
Dear Dionicio C,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
They didnt make troubles. Was very smooth. Flight was even ready before time. No stupid waiting times. Everything went quickly. No troubles to my baggage. They were very friendly and responsive to my needs.
Dear Binyamin H,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
As far as booking a flight goes, it was good thank you.
Dear Matthew J,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I had to change my flight, what a muck around, hours on the phone, a $700 "mediation" fee. I tried to then upgrade my seat, bounced between edreams and the airline. Just save yourself time and money and book direct, it's cheaper.
Good, easy and helpful. We are delighted to choose eDreams
Dear Franjo P,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I was new at booking my own Flight on-line and a little nervous about it, but I was happy and proud of myself to do it with the instructions from your bookingbot I think that's what you call the instructor app? Anyway I have to do some tweaking but I am sure all will be well.
Dear Jim K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
I have done few tickets which was very good all the service about on time one flight was cancel it was very painful also I would like to request upon the next flight please send email before the day many thanks
Dear Mohammad U,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
First of all does it make sense? To write a review? What is the benefit? I put a review, and so what? They did not return my money up to now. I bought ticket on 4 October 2021, for 2 People it costed me 28 000 Russian Rubles. E dreams did not return my money. It is crook Company. They will never return your money, these are the thieves. Professional bandits. They will write to you apologies and all sort of nonsense and yet continue stealing your money. I paid with credit card, I lost so much money for 1 year paying interest. These people do everything purposely, there are some petitions against them, they dont care. Thieves don't care, thieves do not have curtesy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Biance S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service