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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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We accidentally cancelled a booking an a few minutes later we wanted to reverse it and there was no option to go back. We were never asked if we were ok with the refunded amount, which was wayyyyyyy lower than the money we paid. They steal when they get the chance and if you try to contact them no human will ever respond, only robots. Please help this world and end the future of companies like this one. Buy your ticket elsewhere, do it for the sake of the world! Please!
Price of a tickets was lowest although combination of two airlines, and one of them was WizzAir. Since WizzAir site was down, they eDreams didn't get confirmation of my tickets (declined was the status) and I had to book again on my own. Nevertheless, I wrote to eDreams and my money was returned for WizzAir tickets.
I cancelled my order and Edreams did not refund me, even I wrote them a few times. There is no one to speak with. No tel number. Juat automatic chat. Dont make any reservation by them! You risk your money
Flexible flights booked, and extra fees paid for the benefit. When applied to reschedule flight dates, advised that 1 sector of flights (the most expensive part) not possible to make ANY revisions.
Website does not maintain flight records, unless you can search to SPECIFIC reference #s. Then notification that flight revisions cannot be made online.
4.5 minutes to work through phone menus to finally talk to a person, who asks the same questions from the phone menus, who initiates flight rescheduling, who passes client on to another service agent, who asks the phone menu questions again. 2nd service agent then contradicts what the 1st service agent says - DO NOT accept what the service agent first tells you - keep asking the same question, and insist that they check again.
False advertising shysters!
Price is my priority whenever I travel.
Of course, service is also important to me.
I will have experience from e-dream soon.
Dear Changpyo C,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thank you, all went well! I enjoyed my experience, cost is high.
Dear Valentin P,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Book, pay fly, worked out fine when booking ruyal Dutch KLM. All kinds of drinks, juice wine, beer coffee and tea, healthy and good sandwiches, really nice, all together
Dear Barbro M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Very very bad experience, so bad that i don't even want to talk about it!
But bad enough to make sure to go on every review page and help people to never ever book anything over edreams
Navigation is seamless. Filters are good. Customers are spoilt for choice.
Dear Salwiyah M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I once book a flight no problem i have with edreams
Dear Bubacarr S,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
So far, booking was easy and found a good connection at an affordable price that included one piece of check in luggage. Just need to wait for check in, ticket issue & seat assignment.
Dear Loreen J,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I liked the premium but when I went back to check hotels, the premuim gave me a great deal more expensive offer for the same hotel I had already booked. That was fishy.
Very satisfactory
Dr. G L GagnejaAlways I look for the best during my travel experience. I have visited nearly 59 countries so far E Dreams stands at the top of my list.
Future flight booking will be done through your enterprise and also will recommend business partners about your service. Future trip planned to East Asia will with E Dreams
Dr. Gagneja
President
Bioteron Diagnostics USA
Dear Dr. Gurcharan G,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Your icons and explanations are missleading! While booking 4 roundtrip tickets Tel Aviv -London, I have picked up tickets whith a clear statement of "carry-on baggage included"and a picture with a trolly and carry on bag valid for a round trip. However, further to the email confirmation of my booking, I have found out that I have purchased 4 tickets with a trolly from Tel Aviv to London with ElAl and from London to Tel Aviv with Wizz Air, where small bag is considered "carry-on baggage". No warnings or suggestions to upgrade my ticket wasn't recieved during the booking process. Calling to your call center didn't help/ I was told that " it is an airline policy". In reality, in order to return home with my closes, I need to purchase 4 Priority Pathes upgrades for $83.5 each. I makes the trip more expensive by $332 and if I knew it in advance, I woudn't purchase these tickets at all.
I am in Australia, and traveling within Australian cities. As always, displayed quoted price should be in Australian $. After purchasing, I have been charged in US$. It means almost 70% higher price has been debited from my credit card without prior warning/ notice. I am a looser. In other websites, the price was much lower compared to the price I paid for the same flight on the same day. I sent an email complaint, but got no response yet.
Your agents hung up the phone on me 3 times. I cannot figure out how to cancel my trial membership.
Hope it will be awesome journey I really like to travel from edream family I hope it will be my best journey ever
Dear Arun B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
EDreams is a great service. Have used them several times now to find great deals. Never dissatisfied
Dear Jeremy B,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
YES i did not see time departure time what time and airport address
Dear Gurmeet D,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sanya M,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service