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eDreams

Overview

eDreams has a rating of 4 stars from 11,095 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Portugal
1 review
0 helpful votes
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Harmi
February 14, 2025

Jjuuu jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj yyyyyyyyyyyyyyyyyyyy

Date of experience: February 4, 2025
Italy
2 reviews
0 helpful votes
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È la seconda volta, dopo il viaggio in Andalusia dell'anno scorso, che, quando ho bisogno di assistenza da parte di una persona reale, non mi viene fornita. Ho provato anche a contattare l'assistenza in inglese da membro Prime, ma per la seconda volta non è stato possibile mettersi in contatto con qualcuno. Il volo partirà domani mattina e, per un errore di eDreams, mi trovo in difficoltà con l'ennesima prenotazione. Forse l'azienda dovrebbe concentrarsi di più su un reale servizio di assistenza e su una maggiore comunicazione in tempo reale con le compagnie aeree. Se non è in grado di farlo, sarebbe meglio concentrarsi su un solo Paese e non avere pretese da multinazionale.

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 5, 2023
GB
1 review
0 helpful votes
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Votre réservation a échoué

Nous vous prions de bien vouloir nous excuser pour la gêne occasionnée. Ne vous inquiétez pas, votre compte bancaire n'a pas été débité et si une pré-autorisation avait était demandée, elle a était annulée.

Veuillez noter que certaines banques mettent plus de temps à traiter une préautorisation. Vous pouvez, si besoin, utiliser cet e-mail comme preuve auprès de votre banque pour que les fonds soient immédiatement débloqués.

Cela se passe de commentaire...

Date of experience: October 18, 2019
Canada
1 review
0 helpful votes
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Ridicoli
March 31, 2022

Pessimi. Acquistato un biglietto flessibile ( 200€ in più) per ottenere un rimborso in caso di modifica o cancellazione del mio volo. Richiesta fatta la loro risposta è stata non è possibile ottenere il rimborso da questa compagnia. Inoltre, Non si riesce a contattare un operatore reale per chiarire. Pessimi.

Date of experience: March 31, 2022
Arizona
1 review
0 helpful votes
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Review
February 11, 2025

Good. Good. Good. Good. Good. Good. Good. Good. Good. Good.

Date of experience: February 1, 2025
Costa Rica
1 review
0 helpful votes
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Efeciente atención
July 17, 2024

Hola la atención ha sido bueno hasta el momento esperemos que todo lo que ofrecen salga como está establecido

Date of experience: July 7, 2024
New Jersey
2 reviews
0 helpful votes
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Cunado finalize el vuelo voy a describir mí experiencia gracias

Date of experience: August 14, 2024
Chile
1 review
0 helpful votes
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Buenísima aplicación
September 25, 2024

Muy biena aplicacion para la compra de mis vuelos, totalmente recomendable

Date of experience: September 15, 2024
Canada
1 review
0 helpful votes
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Je viens d'acheter mes billets de Montreal a Casablanca. J'ai payé la totalité de prix. J'ai attendu 24 H et aucune billet n'etait livré. En contactant le service a la clientèle, ils m'ont informé que le prix est augmenté et on ne peut rien faire pour toi. Ils m'ont fait perdre un excellent deal.

Date of experience: June 15, 2021
Colorado
1 review
0 helpful votes
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Good
February 8, 2025

👍goooooooooooookjjjjjhbhvggoooood gggggggggggggggggggg

Date of experience: January 29, 2025
Argentina
1 review
0 helpful votes
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Solamente me contestaron por telefono no hay ninguna opcionpara cambiar el apellido que estaba mal

Date of experience: September 14, 2024
Croatia
1 review
0 helpful votes
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All good
September 24, 2024

Ova aplikacija mi je olakšala putovanje koje želim provesti sa svojom porodicom

Date of experience: September 14, 2024
Canada
1 review
0 helpful votes
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Éviter à tout prix eDreams, surtout pour les vols Low-Cost. En cas d'annulation, eDreams ne propose aucune solution de remboursement automatique et vous dit de vous débrouiller directement avec la compagnie, les compagnies disent le contraire... les remboursements durent des mois... et même ne peuvent ne jamais être fait... eDreams est une drôle de compagnie, qui ne cherche aucune solution avec ses clients. Je ne recommande pas eDreams!

Date of experience: February 22, 2024
John T. eDreams Rep
over a year old

Dear Julien,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,

John
Customer Care Team

Mexico
1 review
0 helpful votes
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No hay reembolsos
October 21, 2022

Reservé en el septiembre del 2019, me cancelan mi vuelo en junio del 2020, meto mi solicitud de reembolso, tras muchos meses de desagaste, me dicen que recibí mi dinero el 20 de mayo del 2022. Cuando no he recibido nada. Muy mal servicio: mi reserva es: *******141

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2022
Sweden
1 review
0 helpful votes
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Oönskad app
September 23, 2024

Jag ville bara köpa en flygbiljett istället fick jag en krånglig app

Date of experience: September 13, 2024
Costa Rica
1 review
0 helpful votes
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:)
August 22, 2024

:) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :)

Date of experience: August 12, 2024
Chile
1 review
0 helpful votes
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GRATITUD
October 13, 2024

VUESTRA GESTION EXCEPCIONAL ESO ESO ESO ESO ESO ESO ESO ESO ESO

Date of experience: October 3, 2024
Arizona
1 review
0 helpful votes
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Excelente
August 22, 2024

Todas las intenciones se realizan fácilmente y muy rápido.

Date of experience: August 12, 2024
Italy
1 review
0 helpful votes
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La peggior compagnia per acquistare biglietti perchè sono ti truffano, Sono 2 anni e 1 mese che aspetto 600 euro di rimborso per un biglietto comprato nel lontano 10, Gennaio 2020 e che loro stessi anno annullato e mai rimborsato ho fatto la richiesta di rimborso il 13 Luglio 2020, sono 2 anni che aspetto questo rimborso ma il peggio e che sono 2 anni che telefono e mando mail e la risposta e sempre la stessa ti contatteranno i nostri superiori entro 3 giorni e mai nessuno mi chiama, oppure riceverai il rimborso entro 30 giorni e poi niente.
Sono dei truffatori.
Cristian Buzzelli

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2022
Uzbekistan
1 review
0 helpful votes
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Отличный сервис!
July 29, 2024

Отличная компания! Не смотря на мировой сбой в системе аэропортов и банков,билет был выслан мне на почту. Очень благодарен!

Date of experience: July 19, 2024