eDreams

Very easy and understandable, you can easily see many choice or options you feel like booking

It is good experience with edreams application which I booked my ticket

Hi. I got the cheapest flight here... first time traveling this far.

I would give eDreams 0 stars if that was a thing. THIS IS THE WORST EXPERIENCE I'VE EVER HAD BOOKING TRAVEL. I purchased our tickets, paid almost $300. Extra for insurance in case of change or cancellation. Our plans changed the next week and and tried to change the flight for one day earlier, the same flight and airline. I completed the request for change forms as instructed (there is no way to contact them by phone) and received notice that it was in progress for days. Then I got a phone call from London saying it was not possible, I needed to change it through the airline. The airline, of course, told me I needed to change it through the booking agent. I again contacted them and requested the change. They again responded that it was in progress. Weeks went by and I got a call and was told the simple change could not be done and the only way I could change it was to cancel it, receive a 80% refund, then try to rebook it. I PAID SO I WOULD GET A 100% REFUND AND SO I COULD MAKE EASY CHANGES WITHOUT PENALTY. At that point I had checked out all the bad reviews where people had their trips cancelled and ruined by eDreams and they were waiting almost a year for a refund. I was afraid to make a fuss or they would cancel my trip and we were meeting other people from another part of the world so I told them to just leave it. So we had to meet our group a day late. I felt terrorized and could not say a word until we returned from our trip. I asked for a refund for the services they denied but they keep going answering my emails with long descriptions of made up situations. It is so bad. They should not be in business.

I had a very good experience and would like to continue with you

Great experience. Excellent price offers. Love the options available

Very easy to follow. A lot of questions/options to read, but all good in the end

They double booked my husband ticket and we need to put my daughter name ONLY FIRST NAME
ALL PHONE NUMBERS ARE NOT WORKING

I am Ashka kodnani kubavat. I had a awful experience with edreams.

I booked flights for my grandparents from mumbai to london via Paris, Air France was the website.
I checked plenty of connections but in every connection they had written transit visa is required.
However, for this connection it was written that change of plane, that's it. Nothing else.
It was double the amount from other tickets, which gave me a clue that it's just change of plane and no visa requirements or self transfer written so I went for the booking.
Later I came to know that we need transit visa for that as well.
I requested them so many times to help me with this. But they agreed to change the booking. I talked to the superivor Raj, but he could not help more and gave me a rate of 712 pounds for change in the tickets. I had already paid 2900 approx for the booking for 3 people.

Later he told me to check them in app and book ahead.

I did check on the app the same dates and that showed me 457 pounds.

There was a discrepancy in their prices by phone and by app.

I booked from the app and I got a confirmation email that it's being resolved, however after sometime the app stopped showing the update.
Hence I called them again but they mentioned that they have not received my change of flight request.

What a fraud they are. I sent them all the screenshots as a proof.
I requested again for the change from my app, but again they could not confirm the same.

Now they tell me to wait for their technical team call.

Horrible service,
Frauding people with keeping tickets as change of plane. And the app does not do the work or give them any intimation.
Also, the prices on app and their phone is different as if people are putting the extra money in their pockets.

I had the misfortune to buy an air ticket from them. On the same day I received it in my email. The next day, they wrote me that my flight was canceled and they offered another, for a date and time that did not suit me. I wrote them several emails with a refusal to replace flight and a request for a refund, since I bought ticket in other company for the date which suits mi. It's been two months now, and there is no answer or greetings from them. Moreover, a month after buying the ticket, they charged money from mu bank card, which I used to buy the air ticket, as if for services that I had not asked for. They call it Prime. I had to block the card to avoid repetitions. I wrote about my troubles to Air France, demanding a refund for the canceled flight. The correspondence with both – eDreams and Air France went on for two months, since there is no way to get through to eDreams. Finally, few days ago I received an email from Air France with a refusal to refund the money and advise me to go "to the village in my grandmother", i. E. in eDreams, which is impossible. They do not respond to the Emails addresses from which they send messages with their advertisements almost daily. I copuld not find any contact information on their website. Tried to get through to them - it's impossible. I tried to find a way to remove this Prime hook, which they use to catch fools like me who bought an air ticket from them - it doesn't work. Although I have some experience with the computers and modern software. I Looked through many other reviews - a large number of similar cases, and in Russian, English, German, Spanish and French. It is impossible to fight with such arbitrariness of crooks in "democratic" Europe. There is nowhere to write complaints. An obvious example of corruption that no one pays attention to.
Perhaps there is one remedy - to bombard the airlines whose flights are sold by eDreams with emails and demand compensation from them. Airline contact details are available on their websites. And at least they reply to emails. In their letters, indicate that airlines that care about their reputation should not allow such eDreams to sell air tickets on their flights. If they receive dozens of such letters a day, may be they'll take some action. Another useful thing is to inform your banks, to write them complaints about the collection of money from yours account for services not provided to you, with supporting documents. At the very least, your bank will inform eDreams bank that their client is a fraud. I did it. When I get the final result, I will let everyone know.

Shocking experience. Please never use them! I booked a flight to Cape Town with eDreams. I PAID EXTRA for their add-on service to change your flight date and time for free. It was stipulated on this option that if you would like to request a change you have to request it at least 24 hours before your flight. I requested a flight change more than 48 hours before my flight using the app. 24 hours later my request still said pending and that it hadn't even been dispatched to an agent yet. I called their helpline and sat on the phone for more than 48 minutes...no one answered. I kept on getting "All our agents are busy, did you know that you can use our app blah blah"...I then used the chatbot on the app, could not talk to a real person until i replied "shocking service" and then suddenly it popped up with an option to talk to an agent.

The best part is still to come. The agent contacts me and tells me that they can no longer assist me in changing my flight date and time as it is now less than 24 hours until the flight. I explained to her that I requested this change on the app 48 HOURS before my flight - it's not my fault they haven't attended to it. She then tells me that I didn't mark the change as urgent so that's why they haven't attended to it. THE CHANGE OPTION ON THE APP DOESN'T EVEN OFFER AN 'URGENT' OPTION. How can i select an option that is not there?

She then tells me it's my fault because I didn't bother to call or email them. I told her I sat on the phone for almost an hour waiting for an agent to answer and it kept on saying no agents available. She then tells me "well you should have waited longer because our agents are busy" HAVE YOU EVER IN YOUR LIFE? I was shocked. She then proceeds to tell me there is nothing she can do as I am too late. I AM TOO LATE? It's now my fault because THEY couldn't attend to my change request on time? No ways! They are charging people for a flexible date and time service that they cannot even PROVIDE. Please don't ever use this sorry excuse of a company.

Yo he comprado un vuelo pero nunca pedí ser miembro Prime y me aparece en mi tarjeta de credito un consumo de 69,90 U$S que nunca autorize. Quiero cancelar la suscripción a Prime y que se quite ese monto de mis consumos.

It is ridiculous to have to scroll through the calendar backwards to enter DOB for people. My Dad is 80 so it took FOREVER. You need to fix that.

You get a message that check-in is open but there is no way to do it.