eDreams

Using eDreams "PRIME" service, I recently booked a flight and hotel package with eDreams. First-hand, I can confidently say that my experience with this company was nothing short of a disaster. From their unhelpful customer service representatives to their disregard for urgent requests, eDreams has proven itself to be an unreliable and unprofessional travel service.

The trouble began when I had to cut short my trip and needed to change my return flight to Washington, DC. Upon contacting eDreams for assistance, I was met with a cold and dismissive response. They claimed it was too late to modify my ticket and instructed me to call a toll-free number instead. What followed was a series of infuriating interactions with their customer service representatives that left me with a growing sense of frustration and helplessness.

The first representative I spoke to over the phone displayed an appalling lack of competence. She failed to provide any viable solutions and promised that someone would contact me within 24 to 48 hours. Ignoring the fact that I needed immediate help and had to leave within 48 hours, she brushed off my concerns and showed no empathy for the urgency of my situation. To make matters worse, when I requested to speak with a supervisor, she couldn't even connect me to one, further highlighting the incompetence and lack of professionalism within eDreams' ranks.

Eventually, after changing the time frame for their response by an additional 24 hours, another representative reached out to me on the day of my initial return flight. By that time, I had already made alternative arrangements with Delta Airlines. Despite the inconvenience and stress their negligence caused, the eDreams representative made no effort to offer any form of compensation or meaningful assistance. Instead, the rep could only muster a half-hearted apology and said my ticket was non-refundable, which only served to add insult to injury. I didn't ask for a refund. I asked for a partial refund after the fact.

It was abundantly clear that eDreams lacked the basic communication skills and competence necessary to handle customer issues effectively.

In summary, my experience with eDreams has left me deeply dissatisfied and disappointed. The company's customer service was severely lacking, and their inability to address urgent matters in a timely and satisfactory manner is simply unacceptable. I caution anyone considering using eDreams for their travel needs to think twice and explore more reliable and reputable alternatives in the market. Save yourself the headache and avoid this nightmarish experience altogether. Yes, I immediately canceled its prime service.

I am waiting to see if my reservation will not have hustles as I check in the date of travel.

Thank you very much for your assistance.
Margarita

I booked 2 flights through their site as they offered me a free discount for their membership. It all seemed fine until the date of travel I received an email from the airline prompting me to do the check-in when I proceeded to do the check-in I realized the flight departure time was different that the one I purchased and was displayed on the e-dreams booking manager (3hrs and 30mins later to be precise) This change would mean I wouldn't make my connecting flight. I reached out to the relevant airline who mentioned that there had been no flight departure changes. In fact, there had never been a flight with the departure time that was sold to me. They prompted me to reach out to the agency as even if they wanted to accommodate me in a different flight they cannot do booking changes if the flight was purchased through an agency (edreams). I reached out to edreams who basically washed their hands saying as the flight was within 72 hours of the departure they could not do any changes to my booking regardless of having sold a fake departure time and me having paid for their premium subscription which promotes them handling any booking changes needed. 2 hours before the flight I received an email from edreams announcing a change in departure time which I knew was fake... there had not been any flight departure changes they just sell fake departure times and accommodate all the passengers on the existing ones and announce the departure time on the day of the flight. If the time doesn't suit you there is nothing you can do because they announce it the day of the flight when their policy allows them to not be responsible for having to deal with it. To not loose both of my flights I ended up having to take the first flight with the new departing time miss my second flight and having to purchase a new layover flight as eDreams was not taking any responsibility and the relevant airlines did not make any changes to their flight departure times.

Was very quick and easy to book my flight.
Got my travel plans in good time.

Is the first time I book online you make it very easy and clear thank you I really appreciate it

It was easy and pain free to find and book my flights, will use them again

Okay I'll help others and so other how to use eDreams