eDreams

You get a message that check-in is open but there is no way to do it.

It's my first time use edreams and I got a good price for my ticket 👍

It was good. I found it after s long search on websites

Hotel was dirty not value for money at all small was in top of each other

How can I explain you that this was probably the worst ever experience with a company I had.?
In the beginning, the process was as simple as with any online travel agency. While the platform crashed couple of times during the booking process it was still bearable taking into consideration the price given. I was buying two separate tickets(this is worth noticing). Congratulations! Your reservation was placed please wait for 24 hours for us to confirm your booking. Not even 20 minutes passed as I had started to receive a bunch of emails. Now, here comes the fun part.
I have received an outbound flight ticket on my name and an inbound flight ticket on the name of another passenger. Then I have received an email about my booking being amended due to the card decline. Confusing.
So I've decided to call to a customer support. Just to mention it straight away, all the people that I have spoken to in eDreams customer support were very helpful and understanding. Unfortunately, even after spending hours on the phone we couldn't resolve the issue.
When I contacted a customer support, I was specified the reason of my bookings amendment and was recommended to follow a standard procedure of calling my bank and coming back to them. That was what I did( however, my bank was absolutely sure they didn't block any transactions, but oh well.) After a second call to an adviser in customer support I was asked to wait for 24 hours for them to confirm my booking.
During the next day - another email "Your card is declined". Luckily, I could visit my bank's branch and guess what, the same story again. A bank states there were no declines. And I call the support in the 3 time.
On the call I was told, that one ticket was declined but another one is still in the process so I have to wait 24 more hours ( Initial 24 hours have passed) Fine, just give me my tickets!
As you could have guessed, a day passed and I received another email - your booking was declined.
To make this already a long story short, I have tried to pay with 3 different cards that belong to 3 different banks with each of them having more than sufficient balance to cover the costs of the tickets - none of them were accepted.
Once I was requested a refund another funny thing turned out: I was charged a non-refundable admin fee by the company of 75 pounds! Not only I din't receive not even one full ticket but was also charged almost the half price of both tickets.
By this point, I was about to get crazy. With a request of getting the invoices for declined and accepted transactions I was told that only can get an invoice of approved transactions.
The End: Wait for 24 hours

P.S. I have obviously contacted my bank again after the last attempts of an adviser to proceed with the payment, and nothing. No transactions declined.

P. P.S. There is still another payment that went to eDreams from my account that they claim they didn't take.

P. P. P.S. Never Again

Very helpful very satisfied everything easy i have used this company before never had a problem

This process was very simple and quick. I'd definitely recommend this site for booking to anybody

I got my confirmation within minutes after making payment. I trusted the business and it's reliable

Great company to do business with and so happy to have all ny confirmation within minutes

EDreams made booking very easy and was very affordable thanks for great details about my flight

It was easy to book, the prices were good and the free one month membership appealing

So far so good hopefully all will go well with the trip looking forward to Panama