eDreams

It was so easy and quick to book my flights. Confirmation and details received very quickly too.

Immediately received booking confirmation. Cheaper rate.

Just gave my details and it was all smooth and clear 😌 in a short time I had my trip ready

My flights were cancelled last November due to Coronavirus. EDreams kept saying the refund was was expected. After months of chasing they said it was a voucher but I had to use the same original route. Given the original was a Business trip now concluded why would I want to go on the original route? They said it was Airline policy and AirNZ would not change.
I contacted Consumer association and in turn AirNZ contacted me. They said " So firstly this particular ticket doesn't expire until 24MAY23, (eDreams said it was this May)-we extended most of our credits throughout covid so there shouldn't be any tickets due to expire anytime soon, earliest being 31JAN23!
We introduced a credit solution for travel agents during COVID to allow greater flexibility for credit redemption however it seems eDreams opted not to participate, therefore restricted how credits could be used up front (e. G same route)" (this tells you more about the motives of eDreams than anything else)
Air NZ were brilliant and rebooked me on a route I wanted crediting me with the voucher amount and cancelled eDreams voucher.
EDreams are a terrible company and should lose any licence they hold.

I purchased, from e-dreams, an airfare ticket with medical insurance included (by Europ Assistance Insurance). Edreams, thereby, sold to me the air-travel medical cancellation insurance, thus Edreams became the sales agent of the insurance company and was paid a commission for such sale. I then had an inadvertent medical emergency and was taken and interned at Hospital Sanchinarro´s emergency room with grave abdominal pain. The attending physician ordered no travel and repose, the physician prescribed pain medication and ordered an ultra sound examination and visit with a medical surgeon. I sent my claim to the insurance company (Europ Assistance Insurance) and the claim was declined. These people, in my opinion and experience are crooks, but I won´t let them get away with it. I will be filng a law suit against Edreams who as the sales representative should have conducted their due diligence regarding the Europ Assistance Insurance, which I also believe is a literal scam. I will be reporting these to the Spanish police in the hope they will conduct an investigation of the insurance company, as they should for commercial fraud. DO NOT PURCHASE ANTHING THROUGH EDREAMS OF EUROP ASSISTANCE. Spare yourself trouble.

Edreams Insurance
Timeline;
1. Contacted on 30/01/2020. Father diagnosed with lung and bowel cancer, doctor has contacted End of Life team at hospice.
I attempt to cancel booking, spoke to Mr Mohd Shavel who tells me to call back 24 hours before flight.
2. Contact Edreams 24 before flight on 01/02/2020, told I am not entitled to a refund.
3. Contacted Edreams again on 01/02/2020 and spoke to Mr Sundip who tells me I will receive 80% of the cost back.
4 Receive several emails (some with incorrect spelling), informing me that they will contact me;
RESULT-contact yes, passing the buck saying they will be in contact and no refund as of Tuesday February 4th 2020.

This is a scam, you are not getting the service advertised, you are sold the insurance as if it is an easy deal, easy to obtain money back, nothing could be further from the truth.
I am a frequent traveller, I believe Edreams is part of the ODIGEO group. I will not use GO Voyages, Opodo, Travelink or Lligo, subsidiaries of ODIGEO.

Fantastic Web page so easy to use even for someone like me.
Will only use this site from now on.

Single worst customer service ever experienced is a strong statement and not an exaggeration. By this I do not mean rude -- they are polite if you can ever reach a person, but provide zero customer service. I booked a round trip international flight Africa - USA and immediately saw a typo I made that must be corrected -- entered first name in both first name/last name field. I was typing fast and made a mistake; one that should be easy to fix. The customer service phone line requires the flight reference number in order to connect, but it then screens all calls by flight date and hangs up if not within 7 days. Then, when within 7 days, I have spent over 15 hours on customer service hold, reached a live person 5 times, then told I need to have my call transferred to another service agent each time - resulting in no less than another 20-30 minutes on hold. Then, the live person tells me they can't make a change - only the airline can. I reported that I have spoken with the airline multiple times and have been told only the travel agency owns the booking and can make the change; that the airline can do nothing until the agency releases the booking to them. This circle has happened multiple times and talking with eDreams customer service is like talking with a robotic automaton -- polite, repeats the same thing over and over again, provides no help, and then asks if there is anything more they can do to help. In the meantime, the airline has cancelled my connecting flights and rebooked with multiple day layovers (where I can't stop b/c of COVID restrictions). Can edreams look for a shorter connecting flight? Oh no, they can only rebook the entire flight -- even though the first flight if fine and is only offered once each week and I can see from the airline that other connecting flights are available. Absolutely awful. And as I write, my flight is in two days...

It was vey easy and fast the site just popped up I used it and very glad I did all the other sites wasn't as easy

I am still waiting for the reimbursement of five tickets, I hope they fullfil their commitment.

Hard to get a hold of customer service.tryed a couple times but couldn't get a hold of them so we had to make another booking for our flight.

My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an excursion in Italy (not our fault BTW) and missed our flight to the UK causing us to miss our pickup time for the rental car at Drivilla. We got the next available flight and went directly to the car rental place only to be informed that edreams had listed us as a no-show and did not forward Drivillia any of the prepaid funds for the car.
We had to pay AGAIN for the car and have since been unsuccessful in getting any money back from edreams. OMAR at "customer care" keeps citing the terms and conditions that we breached.
So...in a nut shell: we paid edreams money to book and pay for a car. We were late so edreams kept ALL the money and we had to pay double for the car (albeit a shorter period because we were late). This is NOT Drivilla's fault, they got nothing from edreams.
I told OMAR that he should be ashamed of his and the company's actions and that this amounted to petty theft in my opinion. Our money was given to edreams to pay for the car and they kept it, leaving me to double pay.
Maybe I'm wrong but this is petty and disgusting from where I sit. A penalty fee yes, but not all of our money!
I have no hope of any positive outcome from edreams, who BTW stopped communication when I asked if their was an appeal process which our case could go to, so my goal here is to save any other potential customers the grief that we experienced. Please Do NOT, do NOT book anything with EDREAMS or have anything to with them. They are everything a terrible company should be.

Esta bien no tengo tiempo para encuestas sin sentido xxxx xxx xxxx xxx xxx xxx xxx xxx xx xxxx xx

You have sent me a notification saying that the check-in was ready, but it is not, cannot UPDATE MY DETAILS ON THE COMPANY WEBSITE/APP (TAP).

Thanks for helping it's good and I want to know how many kg I have because when I go i have 30kg but I don't know how many kg when I come back when I come back from mardin to Manchester thanks