Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
It was easy to book flights but I am having a terrible problem making a paper copy to carry with me. I probably won't use United again due to this problem.
I booked a flight with e-dreams earlier in the month... was a disaster and still not straightened out $$$
But the flight I booked on 8/31/2022 seemed to go very well!
The customer services are excellent.
But I had a typo on my birthdate
And I assume I'm not the only one,
so I recommended on the option to change it.
Thanks
It was a little hard to get the right flights then I have to go and choose my seat but I figured it out with the help with customer service representative.
I found the prices amazingly cheap compared to others. In recent years I have been chosing Edreams first for my travel bookings.
I never had a problem with the service or with my airport check ins
Dear GRIFFITH.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The booking was clear for me this time but I didn t get my 20€ off even entering my code promo.
I have it still on my car hiring but I don t need a car neither a hotel.
I did not get my flight ticket and my flight is tomorrow morning
1. Air ticket invoice paid, please send to me this paid confirmation.
2. Impossible to book seats. We two passengers want to sit side by side, A and B seats or opposite side to window, as E and F.
It is with much disappointment that I have to inform you that I really can't digest weird eDreams Customer Support responses regarding my refund status.
As per eDream policy I deserved a full refund for eDreams accommodation confirmation number: **************.
In the first place, One of the eDreams customer support person(Aitihya) shared an email with me saying that they didn't find my accommodation booking reference number. Also Aitihya stated that it's not refundable however during my booking confirmation its clearly mentioned that it's 100% refundable if I cancel before certain date.
Secondly, after 2 weeks, I got a response from the eDreams customer support person(Siddharth) saying that they found accommodations booking reference numbers and escalated to the accounts department.
A few days later, I got one more email eDreams customer support person(Mohammed) saying that I have to reach out to Booking.com for my refund. He provided me Booking.com contact no *******004 in the email to get my refund. As per Mohammed's suggestions, I called Booking.com and they said we don't have such booking details and any partnering with eDreams.
Then I called ******* eDream Customer Support, and one lady attended the call from eDreams Hotel Dept. She shared a weird statement saying that they don't have such a booking reference number.
She transferred my call to another department, which said the refund was already initiated on 17th July. However I haven't received a refund so far.
I am sorry for this unfortunate news that it's pathetic & poor customer service from eDreams.
For luggage there is only option for check-in but no option for cabin bag. It only says small bag.but in other sites cabin bag is also option which can be selected
So I book on line to fly out of a Canadian air port the price was around 4400 dollars if find out it was charged in USA dollars also I was sent a email that my flight from Kelowna to Bangkok was declined but I have a confirmed flight from Bangkok back to Kelowna so I cancelled now the refund price I am getting back is 1918.27 what happened to the *******.00 i don't understand why this is also I wasn't able to have any human contact no body would call me back as too what was happening
Dear Kelvin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
HORRIBLE! STAY AWAY FROM THIS COMPANY!
I made the mistake of purchasing airline tickets from this company using google flights as they were listed. They are based in Spain. The airline I bought offers free cancellations related to COVID issues which i tried to do. Airline stated I had to contact edreams to cancel given they bought the tickets. THEY REFUSED TO REIMBURSE ME AND DO NOT HONOR THE SAME CANCELLATION POLICY AS THE AIRLINE TICKET I BOUGHT!? STAY AWAY! Given i am a heavy social media tech expert, those folks to not realize how much business they are going to loose given the mass posting they will receive. More than the $100 bucks i lost. Dont Mess with Texas!
Found the booking process easy to follow, but I'm also curious if service & support will extend in the unlikely event of unexpected issues whilst in transit to Cairo, Egypt
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
And previously, the money was gone without ever receiving any booking confirmation before the flight. That happened two times. Getting the money back was a big hassle.
Dear Mya,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Please I am from the Netherlands. It has been my first time I booked a trip for my own. I think I had to much emails from edreams with merchandising. Please stop stalking me with that.
The time for sending the confrontation email takes almost 24 hours. But everything is good
I booked a round trip ticket.after i start my flight they tried to scam my card by taking extra money without my permission.fortunatly my bank inform me before it happend.they are thief..
This is the second time I have traveled using eDreams. It is super easy and has had the cheapest flight thus far. Super easy to use and I get all my information and updates almost immediately.
Dear Sherry C,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are looking forward to seeing you again soon!
Sincerely,
Customer Service
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team