eDreams

The price is very cheap and has helped us a lot saying that the cost of living has gone up,it was very easy to book and compared to other companies it was the easiest booking i have ever done.

I paid $320 for flight from Bahrain to Saudi
When I asked for a meal they said it isn't included in your ticket!

I have never in such a greedy flights ever…

I want my money back. I was flying one time, but paid 2 times.

Please find where the mistake is.
I got a invoice from wizzair for 75,98eur.
But edreams takes of my credit card 153eur.

I am a regular flyer to the Netherlands, with my go to airline being KLM.
Mistakenly, I somehow booked via eDreams and reading some of the reviews, plus no affiliation to Atol or ABTA, makes me very concerned about the safety of my booking.

At the end of the booking procedure given the option to do prime at £64 if you don't want it the holiday goes up by £64 anyway. Not very clear and I don't like this practice.

Perhaps this opinion will help those who book flights through Edremas.

As a Prime user, Edreams left me completely alone, there was a problem with my flight and not only was I hurt, but the company referred me to call the airlines directly. They modified my flight without offering me information, refunds or benefits. An expensive flight to fly in 12 hours ended up being modified to reach a forced layover of 11 hours, and the agency took no responsibility.

They do not take care of the corresponding refunds, they do not have a free assistance telephone number, they are not clear in giving the information and in case the flight undergoes any modification, they will leave you alone and without support.

The agents always give incorrect, invalid information and do not solve the problem, forcing you to wait for very long calls and waste time.

An agency that does not work, I recommend taking tickets directly with the airlines or with any other agency, since this does not respect its client, not even being Prime.

One star is a lot

EDreams makes my travels affordable and easy to settle thanks.

DO NOT USE THIS BOOKING SERVICE!
I purchase upto 10 flights a year and booked a return flight with the times and dates I wanted and then found when Edreams had processed it that the return flight was one day later, returning us home two days later! And an overnight flight that I would NEVER book as these are a nightmare. The fare 'type' isn't refundable but they were not able to tell me what fare 'type' I had and I couldn't change the return flight without paying the same amount as I paid to fly both ways. Currently my booking reference number is not working and they have not confirmed my return flight with an airline I would NEVER use! They are con artists! Do not use them!

I got tickets to from Sacramento to Hakodate Japan. There are two airports in Tokyo.
Going to Hakodate Japan is great connection and seemless.
Coming back to the US could be a challenge since I have to hurry to Narita airport from Haneda.
When I was checking the flight, there was no way to find out this issue since there was no description of which Tokyo airport to connect. I found out that after the payment of the tickets. I have 4 hours of connecting. It can take almost 3 hours to get to Narita airport by limousine service which is supposed to be best way to connect. If there is a delay due to traffic, I will be missing flight to San Francisco.
I am hoping everything works out OK in flight connection. If a things work, this could be a pretty nice connection but I am afraid it may noy.

DO NOT BOOK through eDreams. They should rename the company eNightmares! I book round trip ticket from Denver, CO to Peru. The airlines cancelled the flight from Denver to Mexico City. I have called eDreams several times and they keep putting me off saying they will call me back the next day. I called the airlines and they said the flights have to be rebooked through eDreams. But like I said, I can not get them to rebook the flight for me or give me a refund.

The booking process was fairly easy
However it was not very clear re hold luggage fees especially when they are two different flights

Was quite surprised that the return flight on KLM charged significant luggage hold fees which was not indicated

BEWARE! Do not use this company at all for booking anything. They do not take responsibility for any services they provide.
They also charge "Mediation Fees" which are non-refundable, even when there is absolutely nothing you can do as a customer.

Here is my example. I booked a flight for 3 people from Montreal to Calgary leaving Feb 15, returning Feb 22nd. BOTH flights were canceled by the airline, with no re-booking until APRIL, 2023... So the airline refunded e-dreams on January 17 2023. I am on the phone with them now, on February 13 2023 still fighting for my refund. BUT WAIT! They are going to give me some refund, but not all of it. Why you ask? Great question. Well it is because... they cannot give a reason whatsoever.
This is a scam service, through and through. They will not give a reason, even a bad one, for not giving me a full refund. I had nothing to do with the cancellation of these flights, yet they are keeping a pile of money, just because. **Update - they are keeping the additional money for, get this... CHECKED BAGS... Checked bags on a flight that no longer exists. Be careful, do not use this company

Purchased a refundable ticket from Edreams' and thought it might be easier with the help of a third party service provided by paying some money. I am totally wrong.
1. Edreams charges you significantly amount money for a refundable ticket ($200 Edreams charge vs $120 ticket price). You would imagine the $80 extra might be the extra cost for the refund. However, when you request refund, they only refund you $100 (Edreams charge you 20% for refundable ticket).
2. Initially I plan to change the flight instead of asking for a refund in order to save the 20% extra charge. The change process is slow and you have to wait for their call in order to make the change. More ridiculously, the agent told me that the flight I selected for change is not available. I checked online immediately and the tickets are still available. I told the agent I can find it online and she simply says no in their system. I then booked the ticket and booked it directly on the airline's website. Not sure what is going on as I literally check the information while talking to the agent. It costs me more to cancel my ticket and book a new one but I have no choice as none of Edream's available ticket can match up with my schedule.
Overall, not sure about other services from Edreams, the refund service is terrible. If you want a refundable ticket, go to the airline's website or other websites.

You are crinminal organization that should be shut down and CEO should end up in jail! You are selling to the people insurance, that cannot be claimed back, since you are using chat bots and having non existing customer service! So basically you are waiting for people to give up and stop trying to claim their refund. THIS IS CALLED THEFT AND PEOPLE WHO STEAL FROM OTHER PEOPLE (in this case Edreams stealing from their own customers) SHOULD FACE LEGAL CONSEQUENCES! YOU SHOULD BE ASHAMED!

Booked flights from ATH to EFL on Nov 18 and discovered in email confirmation that departure times to EFL had changed from what I booked, times were earlier than our arrival at ATH. Immediately contacted eDreams and they said the flights would be refunded so I rebooked the correct times. After two weeks, the airfare was not refunded. Contacted again on Nov 23 and Dec 17 and was continually told the refund would be done in 7-10 days. Still nothing done by Dec 31. Again told the same story. Finally called Jan 4 and was asked to send copies of credit card billing. Today asked to call Customer Service, and they told me eDreams could not do anything, contact the Airlines. Why was this information not given the day I rebooked. The Airlines has not responded.
I strongly suggest not doing business with eDreams as they are very inept in taking care of any issue. The service charge that eDreams charges was refunded, but nothing done about the higher amount of airfare. In addition to this booking, I have booked over $2000 USD with this company. Now I am wondering what kind of other issues I will have with my future travel plans.

My first ticket i bought with insurance for cancellation was not handled professionally. I had to pay extra $233 to change travel date. So insurance was a wasted fund.