eDreams

Have tried reaching the Edreams Customer Service many many times by now, writing this review out of fatigue! My flight was cancelled and the airline (Indigo) agreed to pay us full refund. It is now in Edreams account and they are refusing to return my SGD 864.71. Its such a MATERIAL Amount and I am unable to reach their customer care through mail or call or any channel! They posted a response to my previous review saying someone will contact us and refund, but NONE OF THAT HAPPENED! This is DAYLIGHT ROBBERY! Extremely annoyed at their APPALLING TREATMENT and SUCH DISHONEST SERVICE!

If anyone from Edreams team sees this, please call me at +65 ******* or *******@gmail.com

Easy flight.
From start to finish it was easy to follow and understand it was a pleasure knowing that my checking in And boarding pass has all been taken care of.
Thank you.

Good deals and available options for flights, on time information on check-ins or delays, good deals for accomodations and rent-a-car.

EDreams negative reviews are REAL!
I booked a vacation to San Juan Leaving Dec 27 and returning the 31st with EDreams. Paid for the insurance and everything just in case. They charged my card $5,995.21 dollars and send me an email saying it was partially booked. What that means is they booked the hotel and flight back to Miami but could not get me a flight to San Juan. After 2 hours of trying to get someone live to speak with...the rep said sorry, but it would be up to me to get a flight to San Juan...but everything else was booked. Needless to say, I requested they cancel everything since they could not get me a flight. AA airlines was great and returned my monies for the return flight and yet EDreams continues to not respond and have not returned my money for the hotel. This has been a nightmare and they have yet to issue a refund. No one to speak with and no accountability. They DO NOT care about their customers. This is a simple cancellation well within the required timeframe and they DO NOT care to help! They are leaving me with no other option but to file a complaint with the FTC.

I booked a flight with departure and return, ref. *******309. No return ticket flights exist on the site.
I found a few minutes later after the booking that the Travel Insurance does not cover the main issue that made me want to buy it. It covers "Extension of hotel stay due to illness or accident", but does not cover "Epidemics and/or infectious diseases which appear suddenly and spread rapidly through the population, as well as those caused by pollution and/or contamination of the atmosphere", which means it does not cover the main reason for purchasing this insurance: the covid 19 infection. It is a fraud.
Edreams also collects a fee to make this insurance, which is non refundable.

Since I'm Portuguese, I've contacted the company in Spain (*******). I was told that since the insurance was sold by edreams, and it was Edreams that received the money for it, I should cancel it with Edreams.

I called then to: +44-20-7660-2213. After pressing a few numbers, the operator who attended my call informed me first that I should contact Europe Assistance, and later that the insurance was non concealable and non refundable.

I will never use Edreams again. The company is a FRAUD.

This has been a nightmare. I booked flight and hotel for my teenage daughter from albuquerque to florida. The flight was canceled. I was able to get her flight changed to the next morning with the airline no problem. I called edreams to change the hotel reservation to which they said I would get a confirmation email within an hour. Several hours later still no email. Called the hotel and they had never changed the reservation. Hotel cant do it, has to be through edreams. Spent 45 minutes on hold only to get hung up on as soon as they answered. Called again spent and hour and 30 minutes on hold for them to tell me it takes 7-8 hours for it to show the changes in the system. The next day my teenage daughter gets to the hotel and the room was never changed. Forked over hundreds of dollars to book with someone else so she wouldnt be stranded. Called edreams who told me there is no manager on the weekends and one would call me monday. By wednesday still have no heard back and I demand a refund. They tell me since it is "after check in time" they are refusing the refund. I called 7 hours before check in time on DAY ONE and had proof of that. They refused my refund and I never did get to talk to a manager. Dont book with them unless you want to lose your money. HORRIBLE

Thank you andni do recommend as while using services of edreams site All what I was looking for in term for travel services is very well received. Very Happy

It was so easy to book and pay with my debit card. My flight was confirmed in a short time. I booked the night before my travel and I didn't have any challenges

Worst company ever. Stay away. They will tell you a supervisor will call you back and no one does. I've been trying to work on this for over a month now. STAY AWAY.

Found this app very simple to use. Got a great deal on flight very limited on accommodation choices especially when you need it to be in a specific location

I want my refund you scammars i booked a flight with eDreams and went to the airport only to find out there was no ticket booked under my name pay back my money

Tried to explain my problem with the website for new booking and the agent in chat never understood my problem. I finally wound up booking a flight on another travel agent web site

The price is very cheap and has helped us a lot saying that the cost of living has gone up,it was very easy to book and compared to other companies it was the easiest booking i have ever done.

I paid $320 for flight from Bahrain to Saudi
When I asked for a meal they said it isn't included in your ticket!

I have never in such a greedy flights ever…