eDreams

I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.

Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn't even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.

When complaining and trying to get a refund from them I got the answer that it's none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn't possible. So why should I pay 180 euros more? E dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!

I have had the worst exp with them. Airline canceled the flight and refunded immediately but due to 3rd party, the money went right to EDreams and NOT to me. So, NOW for almost a MONTH I have been trying to get my money back from EDreams. They keep sending me to the Manage my Booking page and then sending me the same sob story about how the "Airline may not reimburse me." I really don't think an actual PERSON reads the emails or comments because if they did they would know they are actually holding my money hostage right now. I was on my way to see my father on his death bed and had to book a no notice Airline ticket, only to have my flight canceled, have to book with a different airline last minute, and make it with 5 minutes to spend with my dad before he passed away. Definitely NOT needing this extra stress on top of losing my dad. Thank you jerkface company for not having your crap together and running a SCAM!

I'm not really into emails, but you have made everything so easy to understand, and have been very helpful

When you book your ticket, they prom is you that you can change or add bags to your ticket on line, but after lurches, you have to do this at the airport. If covid positive test they can't change, your flight detail, it does not matter whether, the airline, is having a flexible flight policy, THIS AGENCY IS A SCAM, in my opinion, the numbers on the app they give you are also not working, it is with difficulty that you get hold of this compony

This is a fraudulent company, never travel with them:
- I had a multi-leg ticket for which the first leg was cancelled, turns out later this flight was scheduled for departure anyhow => they sold me a flight that didn't exist, only to cancel it a couple of days later
- without informing me, eDreams independently and without informing me cancelled the second leg of the flight - I found this out by luck myself, only days before travel, I had to buy a new ticket myself which was many times more expensive than the original one
- eDreams compensated me for the initial amount, but minus 1 euro - due to "autocalcalculation" they said, never got this money back
- filed a claim without any substantial response, I keep on following up and they keep on giving me new deadlines which they never stick to

Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct

I'd recommend e edreams to a friend, for sure. Easy bookings and cheaper than contacting the airlines directly

Booking with you it's very easy, everything its clear! So that made me feel very confident!
Hope everything it will be great till I get into the airplane! Thank you. Ana

I'm using it for the first time - thank you!
Pleasant experience

Purchased a flight through E-dreams for my son from Luton to Cape Town South Africa with a transfer in Paris. When my son (a South Africa citizen) arrived at Luton he was told he could not travel as he needed a Schengen visa to walk across the transfer lounge in Charles De Gaulle airport. I had to cancel the flight to South Africa that cost me GBP453.00 and received a GBP9.13 refund?

Avoid subscribing to prime membership in 69.99 when you finally get through to cancel they reduce it by 95% and push and pressure you to stay subscribe avoid avoid avoid

This has been going on since 31st October and we are being ignored we have provided EDREAMS with everything that they required and proof from Ryanair that we were not listed on the flight to Prague on the 31st October, they are now just ignoring us and not responding to anything at all.
We paid for that flight where has the money gone then out of pocket as had to book new flights at the airport, this was totally not our fault and as a consumer surely they cannot just ignore us!

DO NOT USE eDREAMS.NET. I DONT EVEN KNOW HOW I GOT SIGNED UP WITH THESE SCAMMERS. NORSE AIRWAYS MUST HAVE SIGNED ME UP. THEY TRY TO MAKE IT IMPOSSIBLE FOR YOU TO CANCEL YOUR MEMBERSHIP. GOOGLE THEIR CONTACT NUMBER AND MAKE THESE SCAMMERS CANCEL YOUR PRIME MEMBERSHIP. THEY ARE WORTHLESS SCUM

They Canceled my holiday at last minute and won't give refund, can't contact them tried calling to no avail, no reply to e mails, do not book with e dreams.