eDreams

Edreams left my son and his travelling companion stranded on the other side of the world! Having been told on numerous occasions that edreams would confirm their flight home, when they arrived to check in- they were told the seats had not been confirmed and they couldn't fly home. Edreams said they were sorry but they had been 'unable to contact the airline' but that it was 'no problem' because they would organise a refund once they returned home. We had to fly the kids home at our own expense- $4000 each! Three weeks later, edreams have been unable to contact the airline for a refund! What is most infuriating is that there is no direct way of speaking to edreams management because the reference number is now invalid for phone calls in Australia and ALL of their emails are from no reply addresses! They have been advised in writing of a new email address with which to correspond but they have ignored it and continue to use the original booking one. As a parent, representing my child- I can not urge readers strongly enough to avoid this company! A 1 star rating is too generous!

Ho riscontrato chiarezza nelle spiegazioni e velocità nelle risposte. Spero di non pentirmene

Me retuvieron en la entrada por mi maleta y llegué a las 2:23 a la puerta de abordar y ya no me dejaron subir al avión tuve que pagar nuevamente por mi boleto

Booking made easy. Although my trip is just a month away I feel secure that my plans were squared away ahead of time. Thanks! 👍🏽

Absolutely horribly. My husband booked through edreams and his return flight was canceled three times. When he called to see what was going on to try to confirm another return flight he was put on hold for hours and hung up on three times. When he finally got ahold of someone they said his flight wasn't cancel and sent his flight information via email but even the email they sent while he was on the phone with them said that THE FLIGHT WAS CANCELED! They obviously didn't read the email they had sent him! When the return flight was finally fixed after much finagling my husband went to the airport to check in for his flight three hours before scheduled take off to find they never actually made the connecting flight to his destination! He had to wait 19 hrs in Amsterdam because of their incompetence! I just hope my husband can get home! We will NEVER EVER book through edreams ever again. Absolutely appalled with their services and customer service. Shameless!

I find eDreams very useful and give very good service to customers

As the reservation is in progress the price keeps on changing and even at the last minute when I confirm I get an announcement that the price is higher and a question if I wish to proceed
This happens only with eDreams and not with any of the other agencies for booking flights. By the time I'm finished with making the reservation if the price suddenly rises in 10$, after all the time I put in making the reservation I press that I agree and not search in a different agency.

Dear Madam/Mr
I can't set password on my eDreamsPrime account.
I clicked on the password setup link from email and went step by step: Welcome to Prime, How it works, Password setup and when I enter the password and the green confirmation lights up and I press Add account password nothing happens and the password is not created. I tried repeatedly but it doesn't work. If it doesn't work, I would like to cancel the Prime 30-day free trial account.

Sincerely, Michal Mednansky

I just booked a flight today through eDreams and hr later I called them to cancel it and want refund. On their website, you can cancel with a full refund within 24hrs of booking. I called them 3x, saying that, they can't cancel my flight and advice me that I have to cancel directly through the airline where I'm going to fly with. I bought the ticket through your website and why do I have to call the airline and have them do your job? It's bullcrap! I highly NOT recommend this eDream.net.

I am very disappointed with the dishonesty of Edreams. Last year - by mistake - I clicked and signed up for Prime for a one-off trip abroad to Italy to visit friends. I tried to undo my mistake and still get the flights I had wanted to book, but found it almost impossible to get the same flight even paying the full price. So, having urgency to settle my arrangements, I continued with Prime. On my return home, to be honest with Edream, I paid the £59.99 years subscription and then, so as not to have to pay automatically the following year, cancelled the Prime subscription online. I was sent an email accepting my withdrawal from their membership with a reminder that I would consequently lose any accrued discounts or vouchers. That was the last I heard from them. Now, a year on, I discovered yesterday that they have taken £59.99 automatically out of my bank account. I spent all yesterday afternoon contacting the bank and complaining to Edreams, who offered me a £40 refund and some vouchers! I remonstrated with this suggestion, but they refused a full refund, saying I should not have cancelled the subscription online! Needless to say I refused their offer.

Unfortunately, it is the worst app in the world, you will cancel your trip because it does not give you the right direction. Just lose your money. Be careful.

I booked a flight from Pangkalanbuun to Surabaya months ago for June. A few days ago, the airline sent me an email saying the flight had been canceled and rescheduled for the next day, and then they disappeared.

I write to eDreams via chat, and they tell me they're not responsible and that I need to talk to the airline. I tried to get in touch with the airline multiple time but nobody replies.

I wrote a bad review on the Play Store to eDreams, and they told me to contact them through the chat. So I write to them again, but nothing, no response.

So I wrote a bad review on TrustPilot and the reply to me that they are reviewing my case and soon it will be processed. BUT IT WAS A LIE! BECAUSE THEY ANSWERED ME FEW MINUTES EARLIER TELLING ME THAT THEY WON'T GIVE ME ANY SUPPORT AS THEY ARE NOT ACCOUNTABLE.

I MEAN, THEY WROTE FAKE ANSWER TO REVIEWS TO MAKE THEMSELVES LOOK GOOD.

I AM SPEACHLESS.

Was really good I bought my ticket very easy and fast I am happy with this company