eDreams

If I could give them no stars at all, I WOULD!

My sisters booked their tickets through Edreams and had a terrible and awful experience with the travel arrangements. For their return flight, when they showed up at the airport they were shocked to learn that not only were they at the wrong terminal, but also they had the wrong airline information, as well as the wrong flight time. All the information for their return flight coming from Edreams was false! They ended up missing their flight and had to book another flight and pay out of their pocket... Chicago to France. I can only let you guess how much this flight cost them! This happened back in July and they have been asking a reimbursement since then from Edreams. They are denying any wrong doing and are refusing to reimburse for the flight, even after sending them all the proofs that the wrong flight information was sent to them!
Their customer service is also as terrible as their services! They are not easily reachable.

I highly recommend you to stay away from this online agency to book your flight.

Me gusto por lo fácil y practico a la hora de buscar un vuelo. Gracias

EDreams stole all money from my mastercard even they stole CVV number and use them for their purchases, they stole all my information from mastercard becareful you will see a cheap flight with them and when you pay your flight trip just you put your card numbers and information they save all your information at their system after that they withdraw all your money without your permission, No protection for customers, No SSl as they allege!.
I wasn't expected that would happen to me that eDreams swindle, cheat and spy at your account to take all your money.
I will not stop to say the truth to not make people fall in their trap
Even i sent them a message from long time ago they didn't reply as nothing happened.

I booked plane tickets, paid for all the tickets, sent me an email from the company that failed to issue me all the tickets and they gave me a refund for the tickets they did not issue within ten days, Tachles did not return the money and no one to talk to, I decided to complain to Skyscanner through which I bought the tickets. Contact the aforementioned travel company and the representative there lied to them that I did not order the tickets through the Skyscanner website but through them directly so they do not have to answer Skyscanner, stay away from them even if the prices seem tempting.

THIS WEBSITE SCAMMED ME OUT OF MY AIRLINE TICKETS. THEY TOOK $1289 AND MADE LIES AND CLAIMS ABOUT THE AMOUNT OF MY TICKETS. THEY ASKED ME FOR SCREENSHOTS OF EACH TICKET PRICE BECAUSE "THEY DO NOT HAVE ACCESS TO THAT INFORMATION"-- THAT IS THEIR JOB! IT TOOK OVER AN HOUR TO GET A LIVE PERSON ON THE PHONE FROM INDIA AND IT WAS A DISASTER! NEVER BOOK WITH THEM! I WOULD GIVE ZERO STARS IF POSSIBLE AND LOOKING INTO SUING THEM FOR THE LIES AND CHEATING ME OUT OF MY MONEY.

The online ticketing failed to purchase the tickets within the time alloted, so I called their support line which is near impossible to get in touch with. The online system processed the und transfer but did not issue any tickets. The customer service purchased an inbound ticket but canceld the outbound ticket. The system kept updating until the day off travel that all tickets were available. After trying to board 24 hours before departure the airlines would not let us board. The travel agency and airlines blamed each other for the canceled ourbound ticket. Had to pay the airlines an enourmous amount of mone to get a one way ticket.

According to my booking (eDreams booking reference: *******6646) I have to pay for Transavia France: £ 103.53 and for eDreams: £ 95.41, that means the total is £ 198.94. But they take 111.35e for edreams and 119.77e for transavia in my credit card. I'm really disappointed about that. I called service Edreams, but then I waited for 20min but no one answer, the chat with edreams doesn't help anything. Now I don't know how to get my money back. I really want to cancel this booking

A few months ago I decided to buy a trip for my sister within her honeymoon. They went to Vietnam and I gave them a week in Cambodia to visit Angkor. I bought the flights at an exorbitant price (almost 600) through edreams and booked visas, tickets, hotels, massages and dinners to make a special experience of those days.

Once in Vietnam, just a few days before their trip, they received a notification that their return flight had been delayed so much that they will not be able to connect with the flight back to Madrid. When they try to clarify it (spending time and money on absurd calls), they discover that the flight has been canceled, so after a lot of frustration trying to fix it, they get edreams to send them a confirmation that they will get their money back.

Almost four months after, we haven't received the money and the company continue to evade every phone call. Some weeks ago they confirmed that the airline had already returned the money to them, but nothing comes to us. It sounds like they inflated the price of the flight by manipulating the exchange rate and the commissions, so giving it back to us will be a loss.

Now we only have left the legal route, but if you can avoid it do not buy your trip with edreams.

Airline made me buy new ticket instead of change of reservation. So e dreams sold me rubbish

I thought the frequent changing of prices was somewhat off- setting as well as the extra charges which when calculated would leave the prospective clients not entirely satisfied.

E dream is super cheap, this is a really good deal if anyone is looking for international flights. The routs are nice and with good airline company. I had an amazing trip.

During my booking, process they advertised a fare with free check-in bag included. Even after booking, the confirmation email says that I'm allowed a 20kg check-in bag. However, the air company showed a carry-on only

For 2 days tried to call the eDreams without any luck. The phone number they provided does not exist, and the calls didn't go through.
Finally, after chatting with customer support, I was informed that a have to pay for my check-in regardless what the confirmation email FROM THEM said. Unable to help, he redirected me to a link to file a claim.
Filed the claim, and their response was
We are sorry for the confusion we created but you have to contact the airline directly and pay for the bags.
So I ended up paying extra to checkin my baggage.

This was my second time dealing with eDreams, and unfortunately, both experiences left me disappointed. In both cases, I encountered issues with luggage allowances, and upon reading other reviews, it seems I'm not the only one who has had a bad experience in this regard.
They intentionally mislead and then scam you.

But hey, I do take full responsibility for my part, as the saying goes:
"You fool me one, shame on you. You fool me twice, shame on me"

My experienced while waiting for the confirmation of my booking is very stressful! I waited for almost 24 hours. Better to have a customer service chatroom or an active hotline to call.

This business is a scam do not book with them! I booked a flight august 3 they cancelled due to unscheduled maintenance they refuse to refund my money!

I can only give one star at this time because I have yet to receive a refund for the cancellation of the trip booked through your organization with Avelo Airlines from Raleigh, NC to West Palm Beach, Florida. Your on line chat sent me an "Oops" response that something had gone wrong when I wrote regarding this and therefore until I resolve the refund issue, I regret I can only give you a one star rating.

Fairly easy to use but I couldn't add baggage to the return flight which is annoying now my son has to do it at his end as i purchased these return flights for him. I do wish you allowed AFTERPAY though that would be even better.

I had to book flight tickets for a long journey in a short period of time. EDreams was helpful in providing very convenient options at very reasonable price.

I get an email to ring them as my booking has changed, yes ring them, I am on hold and have been now for 2 hours and 22 minutes and still holding, this one booking has cost me hours of time and the airlines will not deal with them regarding changes, the airline cancelled a flight, I had to pay USD50 direct to the airlines per passenger to get them to confirm the changes, eDreams told me that the airline would not make contact with them, which tells me as an Agent they have absolutely no relationship with Singapore Airlines and probably no other airlines, do not use unless you want to be frustrated, stressed and left feeling abandoned.