Overview
eDreams has a rating of 4 stars from 10,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Thank you so much!, I am satisfied with your services, very good and kuick support for being a ticket
I made my flight reservations through eDream's following each one of the steps instructed very easily.
Overall the app is easy to use, but as I tried the eDreams Prime subscription, I can say that it ain't really worth it the price. I had problems on the app when loading the boarding passes: insead of giving me 4 passes for two passengers and a scale for both, it kept repeating the same two passes for two flights and for only one of the passengers. So I had to go myself on the airline's web and do the check-in to get all the boarding passes.
Also when just wanting to check your trip on the app, it's so annoying always getting the pop-ups of hotel or cars offers on the page, and can't simply see the details of your trip without them covering it.
I just like eDreams for showing more airlines results at once, and the free trial they let you use at first.
Booking my plane ticket online was seamless and hassle-free. The website was user-friendly, with clear options and competitive prices. The process was quick, and I received instant confirmation without any issues. Everything was smooth from start to finish. Highly recommend for a convenient and efficient booking experience!
They have the best ticket prices. Their hotel prices are not as competitive, as matter of fact they are higher than Hotels dot com.
Dear Bernard,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The booking process was smooth, no hassles. There was no difficulty searching and finding the best flight options.
Good services and dreams, love this, we are going to travel whit my family and the services is good and we are going to be happy
Booked a flight from rochester ny to Raleigh nc, immediately got my details and boarding pass after checking in, flight got delayed due to maintainamce issues by 45 minutes but other than that everything was great. Haven't got on the plane at the time of writing this but hopefully we don't crash because this w o old be a very embarrassing 5 star review if we did.
Once I finished the process, including payment. I was notified that the my order was cancelled. Once tried to book again, the same exact offer costed MORE than the first one (~30$ more). This is not right. Thanks, Guy.
I was not told/it was not spelled out that I could not even purchase to bring on a carry on bag. A personal item is allowed but not a suitcase. I wasn't told that. On the regular Spirit website, I was told I could not even buy it! I could only purchase a checked bag allowance - for $80!
Dear Cameron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm used to eDreams for the first time and I'm satisfied with the offer of different services.
I purchased a plane ticket for a good price.
I would like to continue to use it.
Splendid service. Provides all I need for travel in one place. But don't you think in this world of short attention span you should be making forms that can be filled by clicking only?
I got all my details and my documents in time.And it was the cheapest flight with good accomodations.
I looked all over the internet to find the right flight from Nairobi to Dubai.
Saved $100 AND the 4 hours
I booked a flight from Vancouver to Pakistan through eDreams on February 15,2025. During the booking, there was no clear mention that the price was in USD. I assumed it was in CAD since I was booking from Canada. They charged me over $1600 USD, which led to an unexpected deduction of around $1150 CAD from my card. Later, I received a call saying my card didn't have enough balance for the full amount. I immediately requested cancellation over the phone. They assured me it was canceled, but refunded me only around $300, and kept the remaining $790+. I waited 60 days, and now they're claiming I "used the ticket" – even though the ticket was never issued or used. They are now telling me to contact the airline directly, even though I booked through eDreams, and they charged my card, not the airline. I've called and emailed multiple times, but they've stopped responding. This is clear scam behavior. Extremely poor customer service, misleading pricing, and refusal to refund money for a service they never provided. I've already contacted my bank for a chargeback, and I will also be reporting them to consumer protection authorities. Avoid eDreams at all costs. You risk losing your money and getting no support when something goes wrong.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Buying this ticket, they show me on the screen 1bag of 30kg and 1small bag.at the end,you just give me a small bag.I'm so disappointed.
Dear Roger,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's nice to be here with eDreams also my first time to buck my travel but waiting for my travelling date so I can rejoice about eDreams
Lots of nickle and diming, way too many emails since. Will book directly with the airline next time.
Dear Holly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The site was incredibly user friendly, but once I bought the tickets and the money was deducted from my account, I was told to wait for a confirmation and that IF for some reason I wasn't confirmed in 24 hours, than to reach back out to the site. It seems they truly are a middle man and I checked in for my flight early. I was told I'll have my boarding pass "at least 8 hours before my flight departure" and I just don't feel the most confident in that aspect. Otherwise, best deal for a PR flight! Woot woot!
Hello,
I ordered a return tickets to Bilbao. I couldn't do the check in online for Paris/Bilbao so I missed my plane and I ordered another one much more expensive with EDreams same day 2 hours late. I'm very disappointed!
With the second ticket I could do the check in but still have to go to print the ticket at the airport, apparently an online ticket wasn't available
I lost €200 😢
Thank you!
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Silvia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care