Overview
eDreams has a rating of 4 stars from 10,993 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I don't know how I got to your site when I was on Midamerica booking a flight. I had never heard of you. I don't want to join edreams.
I got Email about unsucessfull checking but later I got email about successfull checkin so
I am comfused now. App show I have to do checking but in Email I have boarding pass
I was my first time booking with this website. It was a great experience.i did receive my booking details after 2 hours. Everything was great.
It's very complicated with checking in with two booking references and the payments for seats and extra bags
Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The website didn't specify the baggage policy 15k, 20 etc. i paid 100 dollars extra on the counter. Bad website
Dear Dia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
It was very easy to take the ticket, but for the online checkin we'll see if it's ok. Very late we can receive on the email
I expected to receive an e-ticket within 30 mins. I received the booking confirmation instead after 24 hours.
All in all the process was seamless. As a 1st time user, it was easy to navigate. If all goes well on my initial journey, I will definitely use e-dreams again.
Dear Diarra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am a PRIME member and I booked a flight travel on 12th february and asked in the reservation for a complete company invoice (with name and fiscal number).
When I generated the document in the edreams website, the invoice do not had the correct information of the company neither a fiscal number.
Since that day I am trying to contact edreams support. The call center is full of incompetent robot people unable to solve problems, the website has no email contact and I am using several emails from the communications they send me and the answer is NOTHING!
I am in trouble with my company because the edreams services don´t work properly and the support is useless.
Dear Maria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have use this service for long time, and always I have been satisfied using it for booking airtickets
Making changes is kinda difficult on the site. It took so long long to reach the customer service personal and wasn't even possible speaking with them
Dear Polina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy intuitive app. I use it all the time. I found flights and they gave me all kinds of different options to complete our trip. Rent a car, hotel, etc. very good experience.
It wasn't fun with the number. Can you please send me the ID. For the check in number please.
Thanks 😊
Best price available, documents received on time and as expected.
However the Prime optional service and costs are not transparent and to unsubscribe is very hard, only by phone and I have still not managed to do it.
Dear Fabien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
After looking at the different platforms, eDreams was the best of all the platforms... I liked very much because I got carry on bags on my trip.
I always got information about gates and any change of gates, about connecting flights, any delays wct.
Very straightforward to book and not overly expensive. Travelling with jet2 also made my decision as they are very professional and we travelled with jet2 a few times and found them extremely welcoming.
The service is reliable and affordable, cheaper than other sites, I got a very good deal from edream site. Thank you
I couldn't ask for more help!
Excellent prices, fast service and amazing bonuses!
Thank you, Edreams team!
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care