Overview
eDreams has a rating of 4.1 stars from 10,990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Scouring web sites to find the best deal for a flight I was attracted to this site which offered a significant discount to booking with the airline direct. However and after following the booking process through to payment once I attempted to finalise the payment it suddenly said the fare was no longer available and offered a much higher fare. Stupidly I accepted this ( I was in a rush) only then to realise that the normal options ( canx, changes etc available when booking direct) were not accepted. More fool me but I felt cheated and still do. As a frequent traveller I will not be using this site again.
Like the easy way to book my flight and information provided for my trip, definetly will encourage people to do it from here.
To enter my birthday to checkin, i had to swipe the calender from 4-4-2025 back 80 years. Pls calculate the number of swipes!
Dear Auke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
All went relatively well. Do not understand why there are two invoices: The major amount to sunexpess.com; minor sum to EDREAMS.
Secondly: I need to have "Martin Hlinsky" on the ticket; NOT Martin Adam Hlinsky. Adam Martin Hlinsky is my older son.
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
For me I can say that the Edreams,were always alert in times of my need 24/7 they were active...I'm thankful for the team and God blessed everyone...
I had been searching for good prices when I came across one through eDreams so I booked the flight with no issues and really great prices.
Have a good experience I already have like two or three travelings no problem. I recommend this app.
It was fast and easy, mostly i use edreams platform to search for tickets, it shows me cheaper alternatives and fast routs
I had a problem and couldn't do it because of that. I even asked you to cancel it, but you didn't. Thank you very much.
This is my first time booking with eDreams, but everything has been fine so far, and my trip will be in a few days
I had no difficulty making this booking. All information was clear and easy to select what was required.
I was looking for a better price for my flys in all the airlines but only in EDreams was possible thanks
I like this system for booking everything through this app
This system is easy affordable flexible and transparent
Receive E-tickets on time very good services. Used them for the 1st time but very happy with the services thanku very much will refer others as well.
I don't know how I got to your site when I was on Midamerica booking a flight. I had never heard of you. I don't want to join edreams.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Adrian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care