Overview
eDreams has a rating of 4 stars from 10,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Information received although not very user friendly. The format could be clearer and more explicit.
Too many steps to complete the process and the ticket information doesn't seem to be accessed easily
The eDreams site was linked automatically through Skyscanner. The process of booking to making payment was done seamlessly 👍.
I booked flights on 14th jan. 2025 for 775.55 euros i received a confirmation from aer lingus stating a cost of 692.78 for flights a difference of 83.23 euros. I have since received my cr. Card statement and another 89.99 euros has been taken by edreams which is also confusing my booking reference is
2FYGCJ.could someone help to clear up my confusion and give refund if due
Dear Rory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything went exactly as I looked for. Traveling to Thailand with Air France would be very interesting for me!
It was incredibly easy to make the booking. From selecting desired flight to completing the booking took just a couple of minutes and the confirmation came through within seconds of completing the booking. It is also good to know that you can receive flight status details on the App
I was very happy when I contacted you about a mistake I made and you helped me in a very nice way.
I found the navigation quite difficult. The computer responses did not allow me to do what I wanted. Bombarded with suggestions I didn't need.
Dear Lesley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Never heard of eDreams before so was suspicious when I saw their offer. They seemed to check out online so went ahead and used them. So far all is as they advertised and a good price. Ask me again next year when my journey is over and I will give a more complete answer.
I really like my accommodations (Los Canelos) in the INN category. It is also close to the center of town.
Looking forward to the tours!
I dont know but it signed me up for a membership and I couldn't buy the ticket without being signed up so that kinda sucked.
2 tickets cost 2646 Euro. My bank messaged me that my account had been deducted 2646 Euro. However when I checked my transactions online $3000 had been transferred by visa card. Now 2646 Euro is not $3000 so what was the other $300 for?
Dear Judith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Edreams is great and stress free, they make it easier to check in.
Booking was ok, but let's see how it will end. Hopefully good.
I already booked a plane ticket, but why automatically membership after the trial? Also has the payment every year for the membership.
I want to cancelled this membership
It was easy to select the right option for this trip.I had to coose between two London airports and I was able to find the best price with Dreams.
The only problem I am having is, I can't find the PDF to download it. Because I need to print the ticket out. If any help then I will appreciate it
Found booking on e-dreams really easy and very straightforward and confirmation came through straight away would definitely recommend and use again
It was ok! All the actions were correct. It would be great if I would have received the ticket in my inbox in the ticket form.
Dear Besnik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jorge,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team