Overview
eDreams has a rating of 4.1 stars from 10,984 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Received to my disgust an email informing me of a future prime payment which I did not authorise, nor choose. Please cancel
Very informative and excellent follow up. Feel confident that I have all the information for my impending trip. Would recommend.
Quite simple and intuitive to book tickets. Got all information required, with booking details on my email
Satisfaction if I can contact u by e mail to make cancellation or booking
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I feel good experience but wanted to more vouchers. Also need a normal price for one year membership
Very informative flight availability. Purchase information collected is minimal without nonsense questions and data collection.
Besides that eDreams offer great deals, when i needed assistance the customer service was very professional and helpful!
Good experience, but uncertain about if my booking is confirmed? Im getting the same question already twice so you are making me insecure
I'm very delighted...and very happy with the service. Hope to continue traveling with e dreams service
Nice experience with a fair price. I like the app and direct connection and confirmation of the flight ticket to the provider of the ticket.
Super and amazing. I have not yet experienced issues ever since I started using eDreams it's almost 10 years now..
I saved $120 on airfare after paying over $500 in commission fees. This is not a good business model for customer satisfaction.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
İ was nice and cheap ticket. Especially i had seat in front of window. Thank you for that nice traveling happened because of you. I'm sending my all good witches good for your company
It was efficient and effective. Allowed for seamless booking of the ticket.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was good but the prime plus I paid for I am not see any lower of price and there is no different of the price on eDreams and the price of the airline
It's not been easy with ryanair threatening to block our booking
Just hope all we be OK when we get to manchester airport
Quick, easy and convenient. At times though it would be useful to HAVE FULL CLARITY on the specifics of the travel booked such as if SEAT and CHECKED BAGGAGE is included. It's a challenge at times to understand the terms and conditions of certain bookings
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Evelyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team