Overview
eDreams has a rating of 4.1 stars from 11,123 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
EDreams provided a user-friendly booking experience with great prices and a vast array of options. I found excellent deals and the website was easy to navigate. While I didn't require extensive support, the booking process was seamless and efficient. I would consider using eDreams again for future travel plans.
It is nice and fast, and I'm always using Dream. It is comfy and easy to use, and have the cheapest offers
I have a coupon code for 90€ of discount, I tried to use it 10 times for the same booking restarting the booking again, but it didn't work, except for one time, but I didn't have enough time to confirm with the bank so the booking was canceled. Eventually I haven't used my coupon because it never worked again.
I didn't know it was a charter airflight, it wasn't mentioned on your website and It maybe cancelled 24 hrs before the flight time
I like to use edream more than any other side for buying a ticket because it is easy to use and the price is very convenient.
As soon as I clicked i got the email within a minute confirming my purchase and charged to my CC. Great service
Just what I needed. Had a funeral to plan and cost to cut. Booking the reservation wasn't a bad experience except for the many add-on options.
Pain! Had to call Spirit to confirm and wasted an hour. A a a a a a a a a a. A a a a. A a a. A a a a a a a a a. A a a a a. Why 50 words?:-(
Dear Stephen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Very informative flight availability. Purchase information collected is minimal without nonsense questions and data collection.
I find it good value for money. Easy and smooth.email or text notifications. Many options to choose from based on your situation.
Why your not keep promises? Your said as a E-dream member will not deduct money as we changes date? Why your charge me US155? Please Refund?
Dear Yin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I feel good experience but wanted to more vouchers. Also need a normal price for one year membership
Made everything easy, from booking to updates, keeping me in the known without missing any vital informations needed.
Ticket price increased by 100$ after entering credit card details, tried to cancel but unfortunately reservation confirmed!
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm satisfied with my booking of a hotel in Naples. I will use it again regards Jan-Erik from Sweden
Unable to communicate with anything else than an idiot robot when you have a question outside its limited scope
Dear Michel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Your website kept kicking me out and I had to start over from the beginning each time
It finally worked
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dario,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care