Overview
eDreams has a rating of 4 stars from 11,000 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
After one hour navigation for a hotel at Phuket at the top of the season,
EDreams has the better position.
The website was user-friendly, so it was easy to book tickets. The price was good. I wanted to purchase Prime Plus when I booked the tickets, but I couldn't. In the end, I chose the 30-day trial and then I'll pay $10 more. Not bad, I can try it out more before purchasing.
Very happy with the service and the ease of booking and being kept informed through the process, my choice for bookings going forward
We booked airline tickets from Athens to Madrid with dreams.
The process of booking and paying was very easy. Everything was clear and easy to understand. As a senior ( almost 70years),I had no problem using the steams booking site. I can highly recommend using this site.
I work as a truck driver in different states, I come to Los Angeles on weekends and I feel comfortable living here, I recommend it to everyone, good job
I have done the booking in a few minutes,every thing goes well and I recived the e-mail confirmation imidietely
The process of finding the right holiday is easier that other websites but takes a while to configure how to find the right and best deals
The comparisons shown for the flights were a little extreme, with all the different inclusions and exclusions, and for some people, I feel challenging to work with.
Easy booking on line, I thought I was booking directly with easy jet but apparently I booked on this website
I am very happy for purchasing Air Tickets from eDreams, it's very easy to purchase tickets and travel as we want. Thanks
Too many step for first timers.
Was looking out for a port to check-in - went round and round for it.
I am a little disappointed. On you booking site it says a carry on bag was allowed & then after booking I find out it's not included. There is no where I can get hold of you guys without calling. I loved the price & now by paying for my carry on there was no savings.And please note I don't want any renewals of membership with your company. And Thank You
Dear Naushadaly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My flights and hotel accomodation have been booked quickly and precizely. Communication during the booking process execution with all involved parties was clear.
I stumbled on this in my search for a flight to USA and found multiple options here. I will provide a more elaborate feedback after the trip.
I always used eDreams in the past but flights stopped until recently between Malta and Southend airport.
Reasonable prices; convenient trip. They have access to multiple airlines reservation across the globe
Where is my ticket as pdf!? I couldn't download it! How should I get a visa without a ticket pdf download? That's a miserable service!
Dear Erika,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to find flight and a good price too. Good pages to go through which made everything pretty clear.
Found it quite easy but the date details how you have to go right back through the years found that quite annoying to be honest
I had a good experience booking with eDreams. I found the staff so helpful and the app was easy to use. I would recommend eDreams fir all your booking needs.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Azmina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team