eDreams

Easy and quick process very happy flights were at good times

Booking reference was wrong, but Support Team did good job.
Thanks!

Hi.
I booked two airtickets costing $5770 from Canada to Portugal through eDreams flying with TAP Air in October 2020. We paid extra for Premium Insurance.
Due to Covid issues we had to rebook our flights. Was told this wasn't possible, and advised to purchase two 'new' tickets, while the original tickets would be refunded in full.
Each time I contact them they inform that the air line is not contacting them... this is madness, my insurance was with eDreams.
I would strongly recommend not use eDreams for any service unless you have money to burn.
They are by far the worst booking service I have ever used.
This company is a total scammer.

I booked a return flight but my internet glitched whilst the second ticket was being processed. They emailed me to let me know that the second flight failed and I'd have to rebook, and any payment that was taken from my account would be refunded within 10 days. The money was taken from my account but was never refunded. I've tried getting in contact through facebook and a random email address I found (*******@edreams.com) as I couldn't find any other contact methods. It's been a week and I haven't heard anything. The 'customer help centre' on their website is just a bunch of FAQs or a robot- neither of which has been remotely helpful. Don't bother booking with them, if you have any issues you'll have no help and no one to contact, and may end up a few hundred bucks poorer. Luckily I rebooked my return ticket with a different company.

AVOID! Ridiculous service.
They didn't provide me with the airline reservation number, so I can't check in and do anything through the airline website (like purchasing extra baggage at a cheaper price before the flight). It's especially disturbing when traveling with family. It's VERY hard to reach them by phone, 20 minutes on the line with a stupid robot that just kept upselling their "PRIME" for better customer service (WHAT?!). AVOID AT ALL COSTS.

NEVER BOOK HERE

Put me on hold for twenty minutes, didn't even try to help me. Told me they could not confirm my booking and never contacted me for more information. I even checked my spam folder like they tell you to and I only had TWO PROMOTIONAL emails there, nothing of value! Interrupted me on the phone, cut me off, told me there was nothing they could do. NO guest resolution, nothing. I am not typically this person, I've worked in hospitality for five years and understand that things happen, but this company is way out of hand. I will never, never book from here if they're even around long enough.

Booked flights for Feb 2022 with eDreams to save a few quod compared to direct with Ryanair. Paid supplement to be able to cancel flights if necessary. Unable to change dates and had to cancel, only to find out you had to book new flights before cancelling original ones. I'm sure the small print explains this but be aware of the process.
Having to pay for two sets of flights isn't the end of the world except I'm still waiting for a refund for the original flights 7 months later.
EDreams website states average refund time is 30 days. Call advisors will tell you 180 days.
EDreams refusing to pay refund until they have received refund from Ryanair, although transactions were between me and eDreams.
Chat help is time consuming and futile, call advisors are unable to help but trained to apologise endlessly. Previous call handler gave 'personal guarantee he'd spoken to refunds and payment would be made in 10 working days' (his words not mine, more than three weeks ago).
Latest update: refund request has been escalated again and told to check back in 30 days if no progress.
Utterly shameful, I wonder how many refunds haven't been returned to customers that have simply given up.

Needs to be advertised more to U.S public as true travel booking option.

Rated 0 out of 5 stars
This is the worst online travel company…
This is the worst online travel company in existence. They Never reimbursed
My family flight to Vancouver which cost me 1000. Tried many times to talk to someone in person only option was to chat online and would get the same robot response due to the high volume of calls please be patient. I ended up waiting for 4months and when I finally got to talk to someone they told me it was to late to get my refund. The company basically stole my money. Please have patience and look for another online travel company to deal with. Not worth risking booking with this company and trying to get your money back because of a canceled flight

I have a lot of touble booking up like computer not recognising my credit card?but after so many attempts it exeepted in the end after so many times refilling the information

They have charged my account for things I never agreed to! Not only did they try to charge me to change a mistake they made on the spelling of my name, but they tacked on an extra charge for a "VIP Membership" that I have never heard of! Do NOT use this service!

Deal with eDreams is waste of time. Spoke to someone on phoneline over 1 hour 25-3-2024 11pm. They wind you up and make very angry. They don't want to listen to you. They charge £69.99 service I don't want, soon after my booking, I made complaint, Company send me email and said someone will come back to me, now nearly month no one come back to me from eDreams.
Also when I want cancel my booking, I been told go direct and speak to th Areline.would not refund my money back. EDreams took the money from me and get refund from the Airline.

I strongly request everyone not to use edreams as your travel partner they are very professional in cheating and tricking when it comes to refund. As you can see in attached picture my refund was fully approved by airline but they charged me for nothing... PLEASE STOP USING EDREAMS

Buena pagina muy intuitiva para mi basta con eso no voy a escribir 50 caracteres no soy poeta

Purchased Airline ticket. Airline canceled flight 2 months in advance. I called Travel agency 4 times to rebook and nobody would get back to me. Finally I had to call Airline and they referred me back to Agency because they are discount tickets. No refund lost 1800 dollars. I couldn't even rebook. This is against all ARC and IATA policy and EU laws. SCAM network here.

Shocking customer service. Really really bad.
I booked flights with eDreams and for the last couple of weeks have been trying to get thru to them with no success. I received an email (with no option to reply) a few days ago saying I need to call their helpline to find alternative solutions to my flights being canceled.
There is absolutely no way to reach them. Their chatbot doesn't work properly, their phone line always says it's busy and to call later. I tried emailing them a few times and never got a response. Still waiting for a refund for the cancellation of both flights and there's nobody to talk to. I regret trying to save a few extra bucks by booking with them instead of booking directly with the airline.
I strongly advise you to NEVER BOOK WITH THIS COMPANY.