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eDreams

Overview

eDreams has a rating of 4 stars from 11,083 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Texas
1 review
0 helpful votes
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Awesome
September 9, 2024

My experience was easy and swift and I found exactly what I needed.

Date of experience: August 30, 2024
Philippines
4 reviews
0 helpful votes
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Suprising
January 11, 2024

To be fair was not what I expected and for a free trial I saved greatly and its not like the other sited when you click and start the booking process no price increases from what I saved the membership fee is well worth it I've saved at least triple that fee in discount flights and even gives big names a run for their money

Date of experience: January 11, 2024
Dimitry V. eDreams Rep
over a year old

Thank you for your positive feedback and for taking the time to post it!

We are delighted that you had a great experience and look forward to being of service to you again in the future.

Best regards,

Customer Care team

California
1 review
0 helpful votes
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The flight from hell
January 14, 2024

I arrived at the airport in a rush and purchased the flight easily, however once I arrived at the check in desk it appeared I was not in the system and my ticket I bought on eDreams was nowhere to be found. This turned out to be a blessing as I went on a different flight with another company but I would feel inclined to a full refund.

Date of experience: January 7, 2024
John T. eDreams Rep
over a year old

Dear Abe,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Florida
1 review
0 helpful votes
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STAY AWAY!
December 26, 2021

The only good thing that this app has to offer is cheap prices. My flight got canceled Alligent sent a refund and edreams used a different card number that was not mine to pay for my ticket. They kept the refund and I still can not contact them. While going through security my boarding pass which I was using through the app, was showing up invalid and I had to go to the desk and pay for a printed one. I spent two hours waiting for an Allegiant representative and they informed me that they are known to be very fraugullent.

Date of experience: November 26, 2021
Netherlands
1 review
0 helpful votes
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Just got to the bot, unable to put me through to a real life person. I wanted information on how to fill in the form and all the bot did was ask for my ten digit reference number. I DONT HAVE THAT YET!
Then i found a number my self, got to the option menu, and again i could only proceed if i had an 10 digid reference number.
So because of this experience and all the other negative reviews i am reading, i am going to book somewhere else!

Date of experience: April 18, 2022
Czechia
1 review
5 helpful votes
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I bought a ticket with Edream online from Prague to Milan and they didn't offer luggage choice. I thought I could buy luggage with the airline company online but no, I had to buy through this agent which I found out when I was already overseas. The call was transferred from one person to another. Finally they charged me $70 for 23kg luggage when the airline company only charges $52.5. This didn't include international roaming for 20mins. Worst experience ever!

Date of experience: May 25, 2017
GB
1 review
3 helpful votes
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'eDreams'
After their shady pocketing of MY money I received two derogatory messages stating that my complaint had been satisfied-ON WHOSE SIDE-them, STILL
Holding MY money or me STILL WAITING?

Anybody naive enough to do biz with these characters deserves my utmost sympathy.

And don't forget all you out there-'eDreams' & 'Opodo' are one & the same people-DON'T GET FOOLED-STAY AWAY!

Date of experience: May 13, 2019
West Virginia
1 review
0 helpful votes
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Expensive
July 5, 2024

It was a lot more expensive than what I had booked for a family of 5 with aer Lingus and an unexpected expense for our family.

Date of experience: June 25, 2024
Colorado
1 review
1 helpful vote
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No Customer Service
February 10, 2022

Make sure you are 100% sure of your decision before hitting SUBMIT! It is virtually impossible to get any support after that. No live agents available, just Bots. Very frustrating.

Date of experience: January 11, 2022
GB
1 review
0 helpful votes
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I hastily cancelled my booking in error due to unforeseen circumstances. I don't want to cancel the booking. The only help I got was to re book losing my original payment of over £2000. Can't contact a human to resolve this issue. Can't even pay more money to make up the difference on new flights. Feel like I have been robbed of my hard earned money. We are broken that we can no longer continue with our dream holiday. ABSOLUTELY TERRIBLE CUSTOMER SERVICE. STAY AWAY FROM EDREAMS. NO DREAMS HERE, JUST SADNESS

eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2023
Portugal
0 reviews
0 helpful votes
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I've downloaded the edreams app and booked a flight. A month or so before I decided to cancel but when I went to do it there appeared a warning saying I should wait until the day before my flight as I might get better compensated nearer the departure date. The day before I could no longer cancel my flight on the app and when I contacted edreams costumer service they told me I could recieve a voucher for my flight instead or cancel the flight but I'd have to get in contact with the agencies for each flight. When I went to the website for vueling, there said I could only cancel my flight up to 48h before the departure, and there was no way to get a voucher. Absolutely disgusting policies and very misleading. I'm appalled and will never use this service again.

Date of experience: December 1, 2021
Washington
1 review
0 helpful votes
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Great
September 8, 2024

My wife booked my trip for me and did such a great job! Thank you sweet wife!

Date of experience: August 29, 2024
GB
1 review
0 helpful votes
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I like it
August 7, 2024
Updated review

Thanks, it's okay, I got my ticket. My trip will take place and I am very glad

Date of experience: July 28, 2024

I like this company, convenient, cheap. I recommend
March 8, 2024
Previous review

I like this company, convenient, cheap. I recommend

Date of experience: March 8, 2024
Canada
1 review
0 helpful votes
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I have booked flight through search kayak and thy pull up 5 different web site edreams ws few dollar cheaper wch i never heard took risk did booking got ref# thn few days gone to airport thy never found my info in their system i gave thm all info from this web. But thy said need ticket number.so i contact edreams on app only robot talk to u but never able to hold anyone so my flight gone. Still hv to get my refund back by this co, dont no what tht do now thy still not answering its seem fraud thy charged on my card. May havt contact fraud agencies.

Date of experience: July 16, 2021
GB
1 review
0 helpful votes
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Seamless
January 25, 2024

It all was seamless in that I was originally only intending to book flights and then booking accommodation through Airbnb but the options available on eDreams were numerous and I could get a better deal by booking both flights and hotel together.

Date of experience: January 25, 2024
Dimitry V. eDreams Rep
over a year old

Our sincere thanks for your positive words and feedback.

As a valued customer, we look forward to serving you again.

Best regards,

Customer Care team

Romania
1 review
0 helpful votes
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Great site
August 8, 2024

I had a great experience with this site...great fares and very fast

Date of experience: July 29, 2024
Cyprus
1 review
0 helpful votes
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Excellent
September 9, 2024

Very easy online booking forms, fab. Will certainly recommend to family and friends

Date of experience: August 30, 2024
GB
1 review
0 helpful votes
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Good
September 9, 2024

Good trip,everything is fine,all the best every time and everything

Date of experience: August 30, 2024
GB
1 review
0 helpful votes
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Happy
September 9, 2024

Easy and quick process very happy flights were at good times

Date of experience: August 30, 2024
Ukraine
1 review
0 helpful votes
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Quick and reliable
September 9, 2024

Booking reference was wrong, but Support Team did good job.
Thanks!

Date of experience: August 30, 2024