eDreams

If you are using edream web site you just wasting your time and money. I have booked a flight on thie web site and they charge me about £85 for the flight which should been £35. They chage for seat and then the air line didn't agree with that and I had to pay again and when I called edream they told me we will send you an email to get £9 back which never happen. Their stuff was rude and extremely unhelp. Never never using them again and please tell everybody not use them and government should remove this web site from internet as they fraud.

They simply cheated us.

They sold us 3 tickets for flight from Split which actually does't fly whole Nov. From there. On our luck two days before departure we notice that flight i cancelled without any information sent to us.
I immediately contacted eDreams customer service to realize whats happening. Employee was just repeating Im sorry, Im sorry' we will contact you in 24h with further info about procedure. Two day after nobody keep in touch with me.
Because of their foult we were forced to buy another tickets from different city so that cause more that double of all our travelling costs.

So guys, please avoid this company if you want to travel smoothly!
As I see their aim is to earn as much money as possible, even is needed to cheat the coustomers.
There is still no answers from them!

UNPROFESSIONAL CHEATING COMPANY!

Best regards,
Ivan

Never in my life have I see such a bad Travel agency!
I booked a return flight in October 2021 for January 2022.
Airline cancelled my return flight in November 2021 and I had to cancel all my trip in December 2021 as it was no point to get a trip without a return flight.
I paid £402.96 and got a refund only £73.10 in June 2022.
I am not happy about it as according the law if flight is cancelled by airline I should have a full refund (it does not matter either a voucher or cash refund). This amount of money £73.10 is only for tickets reservation. I means that I received absolutely nothing.
I am going to aply to the Court in order to get a full refund.
Normally if you cancell your flight or airline does it the time of getting a refund is about no more than 1 month in my case it's was 9 months and the refund was rejected.
I got an email from eDreams yesterday on the 6th of September 2022 sayng that no cash refund would be issued.
No words.No comments at all.

I booked a flight from Pangkalanbuun to Surabaya months ago for June. A few days ago, the airline sent me an email saying the flight had been canceled and rescheduled for the next day, and then they disappeared.

I write to eDreams via chat, and they tell me they're not responsible and that I need to talk to the airline. I tried to get in touch with the airline multiple time but nobody replies.

I wrote a bad review on the Play Store to eDreams, and they told me to contact them through the chat. So I write to them again, but nothing, no response.

So I wrote a bad review on TrustPilot and the reply to me that they are reviewing my case and soon it will be processed. BUT IT WAS A LIE! BECAUSE THEY ANSWERED ME FEW MINUTES EARLIER TELLING ME THAT THEY WON'T GIVE ME ANY SUPPORT AS THEY ARE NOT ACCOUNTABLE.

I MEAN, THEY WROTE FAKE ANSWER TO REVIEWS TO MAKE THEMSELVES LOOK GOOD.

I AM SPEACHLESS.

Even though I just booked for the first time via eDreams but I feel it is fast to access and easy to fill the form of booking.

IIcwasxsearching online to find the less expensive ticket comparing different companies and I found edreams with most user friendly apps I was able to booked my flight online quicky and easy. I am overall satisfied with the service provided by edreams.

DO NOT USE THIS COMPANY.
I purchased a flight almost a year ago, the probability that I would not make it was there so I opted to pay extra so that they would refund me 80% of the amount (about $400). I have gone back and forth with them ever since. I have received only $30 in refunds, SPREAD OUT OVER MONTHS. They are thieves and complete scum. Can't wait for them to go under.

Pls i did not receive my confirmation and have paid since yesterday I realised that my email storage is too full then I deleted a lot of messages but till now I don't receive any messages pls can you help me resend my flight confirmation back to my email address thanks

I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.

As soon as I have made a reservation and payment, I got update with different airline reservation code and flight details, changing the time departure of the second flight, which made a problem for the timing of my Congress agenda in Antalya. I wish I could follow the previous arrival in Antalya in order to have safe transport to my hotel and reach the Congress agenda timing. Thank you!

I bought tickets from Montreal to Istanbul on 21st of May 2020. The flight was cancelled and I had to ask for refund. E dreams did refund for part of the flight ( Pegasus airlines). The application for refund was done by me directly from Pegasus airlines. The first part of overseas flight is still pending. E dreams told me that I have to wait 90 days, then 120 days. Now it is just not possible to contact them at all. 120 days past already since I applied for refund. I consider the policy of E dreams as dishonest, they probably just wait their customers will die from COVID and there will not be anybody to request refund of cancelled flights. There are so many similar posts, I guess the police should investigate the activity of e dreams in the light of frauds for their customers. On my side I advice to everybody- STAY AWAY FROM E DREAMS.

Booked a flight last year with "free cancellation within 24 hours". I cancelled within 1 hour and the flight even got cancelled. HAVE NOT BEEN REFUNDED 10 MONTHS LATER.

Customer service vacuum: they send you from robot to robot and nobody actually helps you. After 90 minutes (!) in queues with chatbox I was finally able to speak to a person. That person delivered the most unhelpful customer service I have ever experienced and could not help me in any meaningful way, and sent me back to the chatbox without solving any of my issues.

Never buy with eDreams! In November I bought some flights from Siem Reap to Sihanoukville. Until the same day of the flight (in December), at the airport, nobody has had the decency to inform me that my flight had been canceled.
Now, after months of contacting two companies that doens't want to take responsibility for the cancellation of the flight and subsequent reimbursement, I have been waiting almost a month for an eDreams response about the status of my refund, on "request" from day 21.
It is worth paying a little more and avoiding eDreams, only at your service to keep your money.

EDreams are frauds and crooks. They sold me a ticket on a flight that does not exist. They took almost $500 of my money-and I have now had to spend another $650 to get a last minute replacement ticket as I connect back to Australia tomorrow. I had booked an airport hotel-another $350- which I can not cancel as it is too late. EDreams are crooks and frauds. DO NOT EVER USE THEM. The image attached is for a flight they sold that DOES NOT EXIST.

Im very hapy for the opportunity to bay tickets here and its easy to do..

Our flights with air new Zealand booked via edreams were cancelled because of Covid. We cannot uplift the credits, because according to edreams we had to do so before end of June 2021, which was well before we in NZ could travel. However, air new Zealand had extended the credit until end of June 2022... but edreams would not send them our booking number, so airNz couldn't/wouldn't release the credits. All edreams needed to do was ring them and give them the authority.! Rip off? Who has our money? NEVER use edreams. Communications by them have been blocked wherever possible. Mind you, how can AirNZ keep them on their approved travel agent list? How can we block them coming up on searches when they are so bad.? I'm not the only person losing out on OUR money, and a well needed holiday! There seems to be no avenue of tackling this type of situation! Booking numbers on communications were, TG6QEW and *******572. The booking number AirNZ required was one finishing with an H.

Very straight forward no problem with booking & cheaper than other providers