Overview
eDreams has a rating of 4 stars from 10,998 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Easy and no fuss at all. However asking for 50 words is a bit annoying
I should a read this reviews before I even book my trip with this website... I booked my trip online and I though it was a done deal. Then come to find out they cancelled my return trip and suggested book my return trip, duh! But they are charging me fees for their service, really? I spent so much time for this stupid booking! The C/S suggest I will just pay for the fees it's only this amount $$$, are you serious? Watch out for their hidden fine print fees! Never again! Why would you charged me fees, didn't do any work for me!
Confirmed itinerary but it is not accessible through airline official website
The operator aren't professional and they do not speak italian properly. For a refund they always lied to me and still now after 15 days I did not received the refund. They always said the refund is on file and the day after they lied again... I will not suggest to use Edreams... is a scam
Dear Raf,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have a good experience with eDreames, i bay my ticket in one second, il love this company
Great communication and quick responding! I can do everything about flight right here and finish everything steps right on the app without stressing myself and asking any questions, and get answers
Booking, checking in, canceling, flight plans and information all you need is right here!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Hi we got to BA and found that the ticket had my sort name not Theresa so it did not match with the passport etc we rang your help line etc and was told it would take 72 hrs to get the air to alter the ticket and that we would have to to the air line the check in young lady and also her manager explained what needed doing but your gay still said the same that we would have to talk to the airline so the managed manger alter the settings their end and told the guy what to do he still said the same so i had to book another air line ie virgin and new Zealand air at a cost to me of £750.00what i do not under stand is the guy was talking to BA etc if i had gone straight to ba and booked it would have been sorted at the check in desk
Dear Trish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a flight with "flexible dates" and I paid for this "flexible dates" 21 Euro more so that in case I change my flight for free.
Now that because of corona crisis I have to change the date of my flight, after 10 times of calling and online contact finally they respond and say that I should pay 400 euro for the exchange!
Very user friendly and easy to navigate. Not to mention the price was great.
Great 👍 👌 thanks everything booked for flying and for rent hotels hostel accommodation good 👍
Do not use this company ever they pretend to make flight bookings. Luckely I was able to stop the funds from clearing now all of a sudden they are able to supply me with booking ref nr etc etc. The booking was supposedly made on the 20th June after numerous attempts on my part to obtain the booking information from them. Nothing happened. They only respond when you review. Now that I was able to prevent the funds from clearing. I received booking ref on the 4th July. Dont trust them they are thieves
I paid the insurance for my travel for any reason. When I wanted to cancel my return the agent said that He can do nothing for me. That mean scammed me. This company is bad like jetcost. It was my last time to travel with it. I advise people don't travel with Edreams.
Dear Fatima,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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Hi, I don't recommend you to use eDreams to buy any flight tickets and insurance. I have bought additional option with possibility to cancel my tickets up 24hours before my trip and postpone for other date. I called eDreams and they asked me to buy a new one way ticket with the same provider that is of course more expensive than two way ticket. I had to pay 274 euro and they told me that i will be reimbursed only 126 euro. At the end of the day i lost almost about 300 euro. And till now none from eDream replied to my complain and also i am still waiting to be refund. Never buy any ticket with this company
First and only company who refused to accept Revolut Card for payment. Also, no Flight Number or possibly incorrect Flight Number supplied so I was unable to check-in online.
Dear Noel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I will be almost 24 hr on my way to Kuala Lampur which is exhausting but I'm really excited about it.
Your costumer service agents are great they really helped me out during confirming my flighs thank you
Dear Aida B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
A bunch of crooks. Avoid.
Fontxsbswer the phone, csnnot contact via social media or email. They take the money and run.
Save stress go somewhere else otherwise you will be joining the boycott edreams groups that are forming by disapointed customers
They are not only scammers, the do also illegal activities by charging fees which are not agreed! I was charged only a monthly basis for a fee and I try to find out for what it was.A.) I did not get ANY Feedback at all, even why try to reach them - forget it impossible, B.) FEES are completly intransparent and not based on a legal contral. I will start to sue them for a legal procedure with their illegal activities.
I booked a ticket ref: *******899 with edreams for me and my kids. Edreams is as useless as they come. The airline cancelled the flight and informed edreams well in advance but edreams never told me.
I live in Norwich and the flight was in London so this means taking a taxi and getting to London to find out the painful truth... no flight.
Stranded and yet e dreams told me to call back in 2 hours as their system is down, several calls and not a single straightforward answer, the airline had to rebook my flights for 3 days after without additional cost but i was still stranded and lost alot of money for taxi.
Run far from edreams. This is my 1st and last time with them.
A proper nightmare!
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hernan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care