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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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All good as long as they dont cancel or mess around with flight when ive a funeral to go too next day of landing in the uk, they have a bit of a reputation for these things... edreams did your part in this ok,
Website is very easy to use, service provided are exceptional. Thanks
Your efficient service is very much appreciated. Thank you.
En la búsqueda de una opción para viajar eDreams, es una razón para confiar. Ya hemos conocido la experiencia Edreams
I can not because this is my first booking try to work or book with your service later
I found the site easy to use.
I received an email shortly after I had made the booking and payment, confirming my booking.
I was able to download eDreams app.
Receive flight information well and on time. I recommend e dearms to all my friends to by tickets.
First I was confused to book tickets by eDreams. After I started booking my flight. I realized that it is very helpful and easy app and it give more reasonable options. In general I like it and will continue using it. I highly recommend it. Thank you
Always helpful and very informative, very easy to book and great service
I booked a flight from Berlin July 12. It was booked through Aer Lingus. The flight was canceled because of a pilot strike in Ireland. Aer Lingus re-booked the flight through British Airways and when I arrived at the airport I found that my flight from LHR to PHL was canceled as well. That re-booking was for the next day late afternoon and I missed my mother's birthday celebration. I was interested in receiving some kind of reimbursement for this huge delay but there are no records that the airlines or Edreams will share that I can send to Air Help.
Súper buena hasta el momento con rapidez y buena disposición
I am waiting for your better service in my flight time. Rest I will be explaining next
Took awhile to get started but overall completing the required information was straightforward then hey presto I am all booked to begin my vacation.
Pdf form of the ticket is not available. My only suggestion is to send a pdf confirmation with every booking
Dear Adhiraj,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am a e-Dreams prime member for a few months now and I am very happy to use this service. Flight Bookings and details are made with a comfort 🙏
Pleasant experience, hopefully I will enjoy this coming trip.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frank,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care