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HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!
Nice tool to use, I would recommend it to others i.e. Friends, family
I looked at the price and it was better than others but I had to go to work.
I logged in later in the afternoon and the price had risen by £100!
I didn't realise until I had paid.
It offers good price for flights but much better if there will be cheaper ones.
Simple enough to select and book flight, checked bags a bit pricey tho!
Trying to cancel the trial period is very difficult and time consuming. The staff are helpful, polite and respectful and will explain all positive aspects and favourable use of a membership but after letting the staff know that the great offers are of no benefit to me personally they will try to persuade you to keep your membership. Several lengthy calls later I was finally able to cancel.
Fairly pleasant experience although some of the add-ons, insurance-baggage etc became slightly confusing and a little irritating
It was ok once I negotiated your website as I found it slow...
I booked a flight Malta - Malaga, Malaga - Malta
In "your check-in bags" of the order:
Malta - Malaga I have no check-in-bags
Malaga - Malta I have 1xbag (23Kg.)
I am taking 1 bag with with me on both ways.
I needed a last minute flight, and edreams saved the day, with affordable options from multiple airlines. Safe, secure, easy, fast and reliable. I highly recommend edreams for all your travel needs!
I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.
Dear Mordechai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A bit pushy and not always transparent! Difficult contact with physical person.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This company should be called E NIGHTMARES cancelled a paid for booking then re booked at a much dearer price impossible to contact NO REPLY e mails joined me up with some discount deal without my permission and so it went on DONT deal with this company unless you want major stress in your life.
My experience was quite Satisfactory, the booking was easy to be made and all other services including choosing my seat
I wish there were no unnecessary option selections and payment to be processed quickly.
I moved from one site to the next and the currency changed, thinking I was getting a great deal, it ended up costing me $1800 more than I anticipated.
Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care