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eDreamsReviews 13,509

4.1

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From the business

HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+542
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Smooth process
November 9, 2024

I had a smooth process throughout, so happy with my choice! Thank you

Date of experience: October 30, 2024
Washington
1 review
0 helpful votes
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Clean, and very neat
November 9, 2024

It was a great experience. Everything is very well organized and clean. The shared kitchen has everything we need.
Very recommended!

Date of experience: October 30, 2024
California
1 review
0 helpful votes
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It's been pretty fast and clear!
November 9, 2024

Nice tool to use, I would recommend it to others i.e. Friends, family

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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Best
November 9, 2024

You are the best and have very cheap options and I love it and it's easy to buy tickets from you

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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The price changed!
November 9, 2024

I looked at the price and it was better than others but I had to go to work.
I logged in later in the afternoon and the price had risen by £100!
I didn't realise until I had paid.

Date of experience: October 30, 2024
John T. eDreams Rep
over a year old

Dear Roberta,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Philippines
1 review
0 helpful votes
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The service is good.
November 9, 2024

It offers good price for flights but much better if there will be cheaper ones.

Date of experience: October 30, 2024
Ireland
1 review
0 helpful votes
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Fairly straightforward
November 9, 2024

Simple enough to select and book flight, checked bags a bit pricey tho!

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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Trial Period
November 9, 2024

Trying to cancel the trial period is very difficult and time consuming. The staff are helpful, polite and respectful and will explain all positive aspects and favourable use of a membership but after letting the staff know that the great offers are of no benefit to me personally they will try to persuade you to keep your membership. Several lengthy calls later I was finally able to cancel.

Date of experience: October 30, 2024
GB
1 review
0 helpful votes
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Review
November 8, 2024

Fairly pleasant experience although some of the add-ons, insurance-baggage etc became slightly confusing and a little irritating

Date of experience: October 29, 2024
GB
1 review
0 helpful votes
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It was ok once I negotiated your website as I found it slow...

Date of experience: October 29, 2024
Malta
1 review
0 helpful votes
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Luggage concern
November 8, 2024

I booked a flight Malta - Malaga, Malaga - Malta
In "your check-in bags" of the order:
Malta - Malaga I have no check-in-bags
Malaga - Malta I have 1xbag (23Kg.)
I am taking 1 bag with with me on both ways.

Date of experience: October 29, 2024
Canada
1 review
0 helpful votes
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Unbeatable Service
November 8, 2024

I needed a last minute flight, and edreams saved the day, with affordable options from multiple airlines. Safe, secure, easy, fast and reliable. I highly recommend edreams for all your travel needs!

Date of experience: October 29, 2024
Belgium
1 review
0 helpful votes
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..
November 8, 2024

...

Date of experience: October 29, 2024
Isle of Man
1 review
0 helpful votes
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E tickets
November 7, 2024

I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.

Date of experience: October 28, 2024
John T. eDreams Rep
over a year old

Dear Mordechai,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Cote D'ivoire
1 review
0 helpful votes
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Convenient
November 7, 2024

A bit pushy and not always transparent! Difficult contact with physical person.

Date of experience: October 28, 2024
John T. eDreams Rep
over a year old

Dear Ana,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

New Zealand
1 review
0 helpful votes
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VERY VERY UNHAPPY
November 6, 2024

This company should be called E NIGHTMARES cancelled a paid for booking then re booked at a much dearer price impossible to contact NO REPLY e mails joined me up with some discount deal without my permission and so it went on DONT deal with this company unless you want major stress in your life.

Date of experience: October 27, 2024
France
1 review
0 helpful votes
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Satisfactory
November 6, 2024

My experience was quite Satisfactory, the booking was easy to be made and all other services including choosing my seat

Date of experience: October 27, 2024
DO
1 review
0 helpful votes
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Reservations are made quickly
November 6, 2024

I wish there were no unnecessary option selections and payment to be processed quickly.

Date of experience: October 27, 2024
Australia
1 review
0 helpful votes
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Currency change
November 5, 2024

I moved from one site to the next and the currency changed, thinking I was getting a great deal, it ended up costing me $1800 more than I anticipated.

Date of experience: October 26, 2024
Israel
1 review
0 helpful votes
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SCAMMERS BE CARFULL
November 5, 2024

Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.

Date of experience: October 26, 2024