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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Absolutely amazing I highly recommend eDreams, because it's easy to find cheaper flights, affordable prices and the customer service are very helpful in case you have questions etc.
I like to thank you how you make easy for everyone
How everyone can booking his/her ticket
Information a bit hazy when I comes to the booking in section
Well implemented service that it's clear and fine of course i'm able to recommend it.
My experience with eDreams was positive and smooth. The platform made it easy to search and compare flights, and I quickly found good deals that fit my budget. The booking process was straightforward, with clear options and no hidden fees. I also appreciated their customer support, which was responsive and helpful when I had questions. Overall, eDreams provided a reliable and efficient service, making my travel planning hassle-free.
Helpful, good time, and fantastic. Nice people, nice website, and decent prices.
Good and easy to buy my ticket and I have a good experience with you guys
Buena pagina muy intuitiva para mi basta con eso no voy a escribir 50 caracteres no soy poeta
It was wonderful experince to uage associated woth you for the travel plan. Looking foeward for more of the same. Thank uou for the assistance ane care. Keep the good work and assitannce.wish you good luck and best wishes
So happy I found this site. Very happy with the price and am waiting to see how the flight goes.
Had to unexpectedly book a flight from Edinburgh to Birmingham, no problem at.
You still have work to do…………………………………………………………………………….
So fast and easy to purchase thank you i love working with you guys
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vasiliki,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care