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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I would say it's great service and I will book my future flights with eDreams
I try to add the baggage for the flight and it is simply not possible, always comes of sth with the error, etiher booking number is chanaged or i am threatened in the page of airline with loss of the planeticket, i really would appreciate if someone tell sme how can i add the check in baggage and carry on baggae for the flight!
Good quality and good service. All good. All good and good. All ok.
Much improved from the last time I used you which was in the summer of 2024
I've been very happy with every booking experience. Good prices and efficient service. I had to cancel a flight to Valencia due to the flooding and I'm optimistic that I will be given a credit as I booked a flexible ticket.
Flight was so smooth and fast. Got me to Florida ahead of time!
I found that the staff was very helpful with any issues that I faced
The site is easy to navigate and helped e get what I needed. If you are a techie, it must be a breeze but for us older folks I much prefer a human touch or interpersonal approach
Easy and affordable options with good follow up and options to reduce whole vacation trip
I purchased the flight ticket online 3 days ago, but I haven't received my e-ticket #. This makes me very anxious.
Dear Jenny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No comment at this time. I will leave my review after my trip. Thank you for now.
I booked a flight, was automatically subscribed to "Prime" something-or-other, with no obvious way to unsubscribe. I called their support number, was told they were having computer problems and would call back within an hour. No response.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The app has significant offers,and is working fine.I found exactly what i was looking for both for my flights and for accommodation.
Better price than others, and in 24 hours get reply, even price higher u still keep the booking price
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care