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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent response when booking. User friendly site. Great site to use.
It was to many questions and i did not Expert to be a member just to book noe flight.
Great experience with eDreams – the entire booking process was seamless, and everything went smoothly from start to finish. The website was easy to navigate, and I appreciated the excellent customer service. I'll definitely use eDreams again for my future travel plans!
Very easy to book online with all the flight details my only concern is that I cannot check in untill only,48hours ebefore the flight
I fount it very easy to fly with edreams app in my phone, lots of offers and truly great deals.
Very easy to understand. Book and then receive a copy of the booking.
Me gusto por lo fácil y practico a la hora de buscar un vuelo. Gracias
I appreciated collaborating with you. It was a valuable experience.
This recent booking is the third time this year I have used eDreams to book my flights. I stumbled upon your site back in August and I will say that the fares are cheaper than many other more well known travel sites. I took a chance on getting the Prime membership and it has been very helpful. I've saved the cost of the membership fee with my last two bookings!
Good. Good and fast booking. System works really well. I will book again.
My experience is pretty good and I'm enjoying it and having a good time
Apart from this customer satisfaction survey, which requires me to write at least 50 characters here, which is ridiculous, it really does work like a dream.
Your site said my TOTAL PRICE was $298.99. When I agreed to this and entered my charge card info. Another $134.91 was added to my price, Making the TOTAL PRICE $434.89! So saying $298.99 is the total price is deceiving.
Dear Robert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good help to the customers to book on e-dreams web and it very easy to understand how they describe all ways to book my on E-dream
לא שלחתם לי את מספרי ההזמנה בחברות התעופה. לדוגמא בחברת ישראייר, רשום שמספר ההזמנה לא תואם את מספר ההזמנה רגיל
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Don't know, I am flying tomorrow. I need some help to understand how man KG I have to carry tomorrow to the airport without paying excess luggage. Please, can you advice me?
Dear Leonard,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Trine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care