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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was good, easy to book the ticket, easy access to the website
Super fast, good price, great option.
I recommend it. Once again.
I have used e-dreams in the past all with satisfactory results. Even when I had trouble with the airline I usually found help through the e-dreams representative.
Very good but too many emails receive after I booked which I don't have the time to read them
This is the first time using eDreams. So far so good. Happy trails to all!
Es ist nicht möglich, die Prime-Mitgliedschaft online zu kündigen, obwohl es versprochen wurde. Man muss anrufen, was ich aus dem Ausland nicht tun will. Alle Mail-Versuche werden standardisiert beantwortet - ein klassischer Fall von Verarschung. Ich kann nur abraten!
Dear Mirjam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Let me check first air line services and my trip to Langkawi then I will explain my experience
Prompt and very easy to book with very competitive fair. I have been using it last couple of years and always satisfied with fair and find all the flights I want.
Easy peasy... Everything worked out well. Check in Online and printing out the ticket in barcode. Thank you
Nice service good information and helpful all the things easy to use
Cheaper and more convienient -I am in my eighties and find it hard to get around
I was able to get into the app and chose the tickets and other details seamlessly. Worked for me better than the agents that were trying to rip me off. Thanks eDreams
Until now very good, because they offer good prices and promotions
Dealing with the reservation was very efficient, quick and didn't pressure me for add on features.
Could you be so kind not to promote your hotels instead of tickets?!
And stop sending too many emails about everything?
Dear Salavat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sewelo,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team