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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good and easy to search, great with a lot of options. They had the cheapest alternatives and most alternatives.
Best experience ever, it was very easy. The process was smooth
The booking process was effortless and the price are very reasonable. The discounts from accommodation to flights are amazing. Thank you eDreams
It was easy thing to do no many links to navigate. And you can choose from many availability depending on your budget.
Conseguir un vuelo barato en forma rápida y sencilla. Una grata sorpresa
I don't have time to write something here.
I just want more simple ways.
Honestly, you are better off staying away, and I have been traveling for 20 years, and this company has been the worst I have dealt with
Dear Mali John,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
I bought a ticket for my girlfriend, Silvia Menendez, to fly from Guatemala to El Salvador on Volaris, November 18th, and the date of her birthday is off by a day. I can't edit it.
I booked a trip because on previous times all went well.
But I don't need this!just keep it essentially. I just want to book a trip. All the rest I really don't need.
Awesome help fast cheap and reliable. Managed to book and paid with no hustle and the prices we very nice
I like the prompt customer feedback on my ticket and the confirmation message as a follow up.
Thump up
Not bad but I have not received my ticket yet when will I receive it?
Very nice great would recommend to everyone helpful and great tours easily available
The aspects relating to baggage are not clear and it was necessary to access the company to purchase baggage.
When purchasing the trip, when the passengers were indicated, they were not asked for their passport numbers. I assume there may be problems at the airport.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shinichiro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care